Customer reviews from brother-usa.com
Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Average customer rating
3.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
16
4 Stars
9
3 Stars
4
2 Stars
3
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Customer Rating
1
Not designed well
on March 29, 2022
Posted by: ITunionBuilder
from Las Vegas, NV
20 year IT professional here. I would throw this in the face of the designer and the managers that let this go to market.
Issues
Lack of robust menu - can not setup network via interface, only generic settings
Labels do not tear cleanly - there is no tear cut line and the 2 feed guides on the front (why?!) tear of the label
Requires extraneous software to manage - there is no reason this shouldn't be all integrated into the menu and or a web interface.
Can't view printer info without printing label - that costs me money and is wasteful
Issues
Lack of robust menu - can not setup network via interface, only generic settings
Labels do not tear cleanly - there is no tear cut line and the 2 feed guides on the front (why?!) tear of the label
Requires extraneous software to manage - there is no reason this shouldn't be all integrated into the menu and or a web interface.
Can't view printer info without printing label - that costs me money and is wasteful
I spent more time troubleshooting the network on this device than I should have. Every other device of its type has on screen menu ways to look up info and change settings like static network. Seems very little priority to how the customer uses it was taken into consideration.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 30, 2022
We are sorry that you are experiencing connection issues with your Brother QL820NWB machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Very fast
on March 5, 2022
Posted by: Ali Alhamar
Very good printer .............. .... .
Written by a customer while visiting brother-usa.com
Customer Rating
5
Barcode scanner
on June 20, 2021
Posted by: Hhcaristo
I need to know the best Bluetooth barcode scanner for this printer
Written by a customer while visiting brother-usa.com
Customer Rating
3
Doesn’t work with Bluetooth
on April 16, 2021
Posted by: True
I have been able to print with a cable but not Bluetooth. The printer shows up on my WiFi network but fails to print via Bluetooth
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 19, 2021
We are sorry to hear that your experience with your Brother QL-820NWB label printer has not been favorable so far and we'd like to help. The Bluetooth connection is compatible with mobile devices only, here is a link with step by step instructions on how to link a Bluetooth compatible device: https://help.brother-usa.com/app/answers/detail/a_id/142333
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ql820nwb
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ql820nwb
Written by a customer while visiting brother-usa.com
Customer Rating
2
Why doesn't P-touch Editor work with 64 bit Office
on March 19, 2021
Posted by: Brian
from LA area, CA
I bought the best you had due to the fact that I believed that it would work with Office 19. It doesn't and therefore it has not improved my efficiency. I should have stayed with my QL-550 it's just as good.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Simple and easy to use
on February 22, 2021
Posted by: Professor X
from Olympia WA
It is a great label machine. Not complicated to set up and to use. We bought quite of few of these for our lab, and they are been working great so far. We had a couple machines that the label got stuck. We called customer support and they were able to replace the machines.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good Printer Bad Software
on February 8, 2021
Posted by: grapeape40
from Tx
It took all day to install the software and the Brother website did not help. I kept getting error messages until I finally found a place on the internet that showed how to do it.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Printer
on January 20, 2021
Posted by: Shano
The battery lasts 12 hours and prints clearly. Works with IPADs. Sometimes information doesn't get sent from IPAD which can be annoying and have to forget the device and pair it again. Not sure if it's the IPAD or the Printer. Other than that it is brilliant. Any critics should suggest a comparable printer which has the same features. I would love to know something better.
Written by a customer while visiting brother-usa.com