Customer reviews from brother-usa.com
Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Average customer rating
1.7
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
15
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Customer Rating
1
Nowhere near 18,000, not even 1,800
on May 21, 2020
Posted by: CLeeOC
from Orange County, Ca
Started using this printer l about 3 months ago and have gone through less than 4 reams of paper and it's already out. So less than 1,800 pages if I had to guess, a far cry from the 18,000 that is promised. Most of my documents are standard word docs and emails, nothing majorly graphical. Very disappointing.
Response from brother-usa.comBy Brother, Customer Service, May 21, 2020
Hi, We regret to learn of your disappointment with the toner cartridge yield not meeting your expectation. I'll be happy to help you. Click the link below to assist you.
https://help.brother-usa.com/app/answers/detail/a_id/159367?R3ModelID=HLL3210CW
If you need further assistance, please contact our customer support team via Emil or Live Chat:
https://help.brother-usa.com/app/ask/p/9305
https://help.brother-usa.com/app/answers/detail/a_id/159367?R3ModelID=HLL3210CW
If you need further assistance, please contact our customer support team via Emil or Live Chat:
https://help.brother-usa.com/app/ask/p/9305
Written by a customer while visiting brother-usa.com
Customer Rating
2
Drum expires quickly
on May 13, 2020
Posted by: atrctte
I went with a toner based printer to invest more money up front but i was hopeful that this would pay off with toner being less expensive than ink. I wonder however if they make that cost up in the drums. My drum lasted only a few months before the quality went to unreadable. It's very disappointing as these drums are incredibly expensive.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 15, 2020
We understand you are disappointed in the life of the drum. If you believe the drum experienced a malfunction, please contact Brother Customer Service directly so we can address the issue. The drum has a 90-day warranty. https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Ran out of ink
on April 20, 2020
Posted by: Effmeister
from CA
I have not even gone through a brick of paper which is 500 pages. I must have only printed 200 pages of just plain text with no graphics. They are not telling us the truth about the page capacity as much as 18,000 pages. Maybe if you print one word per page!!! Very disappointing.
Response from brother-usa.comBy Brother, Customer Service, April 21, 2020
Hi, I'll be happy to assist you with the yield not as expected.
The estimated drum life is approximately 18,000 pages when printing on Letter or A4 size paper. Here's the toner yield below:
https://help.brother-usa.com/app/answers/detail/a_id/159368?R3ModelID=MFCL3770CDW
The estimated drum life is approximately 18,000 pages when printing on Letter or A4 size paper. Here's the toner yield below:
https://help.brother-usa.com/app/answers/detail/a_id/159368?R3ModelID=MFCL3770CDW
Written by a customer while visiting brother-usa.com
Customer Rating
2
fewer pages
on February 26, 2019
Posted by: Nantucket Fred
from West Palm Beach
I love the printer but when it says low ink level it is out.
Less than 500 pages of black ink (not 10,000) and can"'t find ink anywhere except on web site with 1 week delivery.
Less than 500 pages of black ink (not 10,000) and can"'t find ink anywhere except on web site with 1 week delivery.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com