Customer reviews from brother-usa.com
Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Average customer rating
1.7
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
15
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Customer Rating
5
Works exactly as described.
on March 13, 2026
Posted by: I am nobody
from Tallahassee, Fl
Worked exactly as described. It would be nice if the drums were universal and maybe they are, because the black drum seems to need replacing fastest. I do understand that the paper goes through All four drums even if it has no color in the print, and therefore the drums theoretically wear out all at the same time, but in practice/reality - the black drum transfers more toner and therefore sees more wear & tear.
Overall though, perfectly fine product at a very reasonable price. I have ONLY brother printers and scanners (except one small Epson for travel), and I appreciate that the company doesn't share the same business model as other manufacturers.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Manufacturers with ZERO conscience
on March 11, 2025
Posted by: concerning
Printer only needs black drum. Brother forces user to buy a set of 4 (1 drum per color in set). Unnecessary packaging, shipping, and general waste. Brother....please do better. I am more willing to stick with companies that care about the total picture. Make the drums universal. Provide a sticker when installing. People need to think a little these days just so there isn't so much waste.
Response from brother-usa.comBy Brother Customer Service, March 14, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
DRUM NOT RECOGNIZED BY PRINTER
on January 10, 2025
Posted by: ANGEL
from Mount Pleasant . SC
MY PRINTER DOES NOT RECOGNIZE THE BLACK DRUM OR CARTRIDGE DESPITE HAVING BOUGHT NEW ONES
Response from brother-usa.comBy Brother Customer Service, January 13, 2025
We understand you are experiencing drum issues with the Brother machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
New month, new drum
on January 25, 2024
Posted by: Foxtrot
from Jackson, TN
Very disappointing. I would have thought the company's QC program would have been better than it obviously is.
Response from brother-usa.comBy Brother Customer Service, January 26, 2024
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
drum kit
on June 2, 2023
Posted by: vicky
from IL
It's fine, just a drum kit, nothing special, no problems
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer and easy to use
on February 28, 2023
Posted by: teresa
from South Carolina
I have had my Brother printer for about 5 years now and have been very pleased with it's performance. I print frequently and it has served the purpose very well. The toner cartridges last much longer than the ink I was using in my previous ink jet printer. I am just now receiving a notification to replace the black drum, which I think is pretty good for 5 years of use. I would recommend this printer and look forward to using it for many more years.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Save your money
on January 4, 2023
Posted by: Johnny
from Godfrey, Il.
This printer MFC-L3770CDW is the worst printer we have purchased for our company. It makes no difference how many drums are toners you buy. Print quality is terrible. Barely visible no matter if Black or White or Color. If you wish to use it as a door stop it would be a great buy.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 6, 2023
We understand you're experiencing print quality issues with your Brother MFC-L3770CDW machine despite replacing the drum and toner units multiple times. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Buyer Beware
on May 12, 2022
Posted by: DisappointedDave
from Manheim, PA
I purchased a MFC-L3770 printer and one of the drum units had a huge chip/gouge that caused a repeating cyan shape in the middle of the page. This was brand-new! I contacted Brother support and they turned down my claim because I was beyond the 90 day ‘consumables’ warranty. I jumped brands to Brother because I thought I could trust them. I guess I was wrong.
Written by a customer while visiting brother-usa.com