Customer reviews from brother-usa.com
Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Average customer rating
1.5
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
15
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Customer Rating
1
Low quality
on February 9, 2021
Posted by: Jennifer
from Indiana
Printer is less than 90 days old.....page count of 7300 and already the drum is broken and needed to be replaced. the replacement drum is 30% of the cost of the new printer!!! Already had to change all 4 toner cartridges TWICE so i have spent more in supplies on this printer in less than 3 months than I did on the printer itself!! Will not buy brother again.
Response from brother-usa.comBy Customer Service, Customer Service, June 29, 2021
We understand you were experiencing an issue with the drum unit within the first 90 days of your machine and we understand your disappointment. We wish you had contacted our Brother Customer Support Team to be able to guide you through the issue.
In regards to your concern about having to change de toner twice within the 90 days, please know that the number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If we can be of any assistance, please don't hesitate to contact us directly at www.brother-usa.com/support
In regards to your concern about having to change de toner twice within the 90 days, please know that the number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If we can be of any assistance, please don't hesitate to contact us directly at www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Bad Product
on April 16, 2021
Posted by: Chris
from Cleveland, OH
My printer is only six months old with limited use and I am, and have been, experiencing poor print quality (black marks all over the page). Tech support walked me through cleaning the drum which I did too many times to count with no improvement. I now need to buy new drums. Back to buying Dell products for sure!
Response from brother-usa.comBy Customer Service, Customer Service, June 29, 2021
We understand you were experiencing print quality issues with your machine and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience this may have caused you, especially as we can see that you have contacted customer service and performed troubleshooting steps. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Buyer Beware
on May 12, 2022
Posted by: DisappointedDave
from Manheim, PA
I purchased a MFC-L3770 printer and one of the drum units had a huge chip/gouge that caused a repeating cyan shape in the middle of the page. This was brand-new! I contacted Brother support and they turned down my claim because I was beyond the 90 day ‘consumables’ warranty. I jumped brands to Brother because I thought I could trust them. I guess I was wrong.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Manufacturers with ZERO conscience
on March 11, 2025
Posted by: concerning
Printer only needs black drum. Brother forces user to buy a set of 4 (1 drum per color in set). Unnecessary packaging, shipping, and general waste. Brother....please do better. I am more willing to stick with companies that care about the total picture. Make the drums universal. Provide a sticker when installing. People need to think a little these days just so there isn't so much waste.
Response from brother-usa.comBy Brother Customer Service, March 14, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
The HL-L3231CL printer is a dud
on April 13, 2021
Posted by: Lori
from Seattle WA
I have had my Color printer just shy 1 year, hardly use it, need color printing occasionally. I do have a Brother Black only printer that is a work horse which I love and has never disappointed. As I began to use the color printer, the infamous black smudges that all the other rating comments mention began to appear. I removed the drum/cartridge and ink powder was spilling out so I blew it off thinking it was a fluke. Reinserted hoping, but not receiving clean print. I was just shopping hoping to replace the one drum only and a new black cartridge but all the packaging requires i purchase 4 drums if i want genuine brother! I am not willing at this point to try a knock off - SO I am stuck with a printer that i cannot use OR I spend the same amount of money that I purchased the printer for in the first place to replace the drum and cartridge in the HOPES that it will not be defective again. Very disappointing.
Response from brother-usa.comBy Customer Service, Customer Service, June 29, 2021
We understand that you are not satisfied with your Brother machine based on the fact you had to replace the drum unit set in an effort to correct the print quality issue and we understand your disappointment. We wish you had contacted our Brother Customer Support Team to be able to guide you through the issue. If we can be of any assistance, please don't hesitate to contact us directly at www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Does not last at all.
on October 11, 2021
Posted by: kTex
from Houston
It's unbelievable that they can claim 18,000 pages life for this drum. My drum failed at just over 1000. Just splotches of black all over the pages. Of course it would fail right before a meeting. Last Brother i buy.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., October 12, 2021
We understand you are experiencing print quality issues with your Brother machine. We'd like to help. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
DRUM NOT RECOGNIZED BY PRINTER
on January 10, 2025
Posted by: ANGEL
from Mount Pleasant . SC
MY PRINTER DOES NOT RECOGNIZE THE BLACK DRUM OR CARTRIDGE DESPITE HAVING BOUGHT NEW ONES
Response from brother-usa.comBy Brother Customer Service, January 13, 2025
We understand you are experiencing drum issues with the Brother machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer and easy to use
on February 28, 2023
Posted by: teresa
from South Carolina
I have had my Brother printer for about 5 years now and have been very pleased with it's performance. I print frequently and it has served the purpose very well. The toner cartridges last much longer than the ink I was using in my previous ink jet printer. I am just now receiving a notification to replace the black drum, which I think is pretty good for 5 years of use. I would recommend this printer and look forward to using it for many more years.
Written by a customer while visiting brother-usa.com