Customer reviews from brother-usa.com
Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Average customer rating
1.7
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
15
0%of customers recommend this product.
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0 out of
1)
Customer Reviews for Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Customer Rating
1
Expensive paperweight
on February 2, 2022
Posted by: kiansi
from North Dakota
I've had this expensive laser printer for a year. I have printed a total of 480 pages, mostly black-and-white, and not a single page could be considered a clean print. The color text on the test print pages is sharp, but all of the pages are covered by a layer of black/gray streaks. I've done the recommended cleaning step-by-step on several occasions hoping for a legible print and have only been disappointed each time. The black cartridge seems to be malfunctioning. Unfortunately, I haven't been able to locate a place where I can buy only a black cartridge. I can only find them available together with all the other colors, which I do not need. I expected a better product from a seasoned company.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 2, 2022
We are sorry that you are experiencing print quality issues with your Brother Machine and we understand your frustration. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
What a waste of money
on January 31, 2022
Posted by: dissappointed
from los angeles
The black drum went bad almost immediately. It costs half the price of the printer.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 31, 2022
We are sorry that you are experiencing Drum issues with your Brother Machine and we understand your frustration. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Does not last at all.
on October 11, 2021
Posted by: kTex
from Houston
It's unbelievable that they can claim 18,000 pages life for this drum. My drum failed at just over 1000. Just splotches of black all over the pages. Of course it would fail right before a meeting. Last Brother i buy.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., October 12, 2021
We understand you are experiencing print quality issues with your Brother machine. We'd like to help. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Bad Product
on April 16, 2021
Posted by: Chris
from Cleveland, OH
My printer is only six months old with limited use and I am, and have been, experiencing poor print quality (black marks all over the page). Tech support walked me through cleaning the drum which I did too many times to count with no improvement. I now need to buy new drums. Back to buying Dell products for sure!
Response from brother-usa.comBy Customer Service, Customer Service, June 29, 2021
We understand you were experiencing print quality issues with your machine and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience this may have caused you, especially as we can see that you have contacted customer service and performed troubleshooting steps. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
The HL-L3231CL printer is a dud
on April 13, 2021
Posted by: Lori
from Seattle WA
I have had my Color printer just shy 1 year, hardly use it, need color printing occasionally. I do have a Brother Black only printer that is a work horse which I love and has never disappointed. As I began to use the color printer, the infamous black smudges that all the other rating comments mention began to appear. I removed the drum/cartridge and ink powder was spilling out so I blew it off thinking it was a fluke. Reinserted hoping, but not receiving clean print. I was just shopping hoping to replace the one drum only and a new black cartridge but all the packaging requires i purchase 4 drums if i want genuine brother! I am not willing at this point to try a knock off - SO I am stuck with a printer that i cannot use OR I spend the same amount of money that I purchased the printer for in the first place to replace the drum and cartridge in the HOPES that it will not be defective again. Very disappointing.
Response from brother-usa.comBy Customer Service, Customer Service, June 29, 2021
We understand that you are not satisfied with your Brother machine based on the fact you had to replace the drum unit set in an effort to correct the print quality issue and we understand your disappointment. We wish you had contacted our Brother Customer Support Team to be able to guide you through the issue. If we can be of any assistance, please don't hesitate to contact us directly at www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Low quality
on February 9, 2021
Posted by: Jennifer
from Indiana
Printer is less than 90 days old.....page count of 7300 and already the drum is broken and needed to be replaced. the replacement drum is 30% of the cost of the new printer!!! Already had to change all 4 toner cartridges TWICE so i have spent more in supplies on this printer in less than 3 months than I did on the printer itself!! Will not buy brother again.
Response from brother-usa.comBy Customer Service, Customer Service, June 29, 2021
We understand you were experiencing an issue with the drum unit within the first 90 days of your machine and we understand your disappointment. We wish you had contacted our Brother Customer Support Team to be able to guide you through the issue.
In regards to your concern about having to change de toner twice within the 90 days, please know that the number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If we can be of any assistance, please don't hesitate to contact us directly at www.brother-usa.com/support
In regards to your concern about having to change de toner twice within the 90 days, please know that the number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If we can be of any assistance, please don't hesitate to contact us directly at www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Horrible starter ink drum for price
on October 7, 2020
Posted by: cplziggyusmc
from Corpus Christi, Texas
I recently bought the HL-L3290CDW; I know that most printers have low yield starter inks, but this is ridiculous for how much this printer was! I only printed 124 pages of random color and black and white and I'm almost out of all ink. Given the price of these ink replacements, it would have been nice to at least get through 500 pages of the 18,000 yield as advertised!
Response from brother-usa.comBy Brother, Customer Service, October 7, 2020
Hi, the stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Where is the ink!!!
on August 17, 2020
Posted by: Mrs Hunley
from GA
I used the ink that came with printer.... Okay we all know that the started inks dont last no biggie. But um when I pay for legit ink I expect to get EVERY SINGLE PAGE PRINTED it promises. Nope it does not. I have a 500 pack of paper and only half way through and im OUT OF INK. I am legit looking into the generic toners because $125 is not ideal. I cant not recommend brother. Until they actually give what they advertise.
Response from brother-usa.comBy Brother, Customer Service, August 19, 2020
Hi, Brother strongly recommends that customers use only Brother Genuine cartridges for optimal results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty may not apply to any problem that is caused by the use of third-party supplies. If you have purchased a compatible cartridge and have any questions, please contact the seller. If you have any questions about your Genuine cartridge, please contact Brother customer service at: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com