Customer reviews from brother-usa.com
Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Average customer rating
1.5
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
15
0%of customers recommend this product.
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0 out of
1)
Customer Reviews for Brother - DR223CL 18,000 Page-Yield Drum Unit - Black/Cyan/Magenta/Yellow - Black; Cyan; Magenta; Yellow
Customer Rating
2
Drum expires quickly
on May 13, 2020
Posted by: atrctte
I went with a toner based printer to invest more money up front but i was hopeful that this would pay off with toner being less expensive than ink. I wonder however if they make that cost up in the drums. My drum lasted only a few months before the quality went to unreadable. It's very disappointing as these drums are incredibly expensive.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 15, 2020
We understand you are disappointed in the life of the drum. If you believe the drum experienced a malfunction, please contact Brother Customer Service directly so we can address the issue. The drum has a 90-day warranty. https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
What a waste of money
on January 31, 2022
Posted by: dissappointed
from los angeles
The black drum went bad almost immediately. It costs half the price of the printer.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 31, 2022
We are sorry that you are experiencing Drum issues with your Brother Machine and we understand your frustration. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Where is the ink!!!
on August 17, 2020
Posted by: Mrs Hunley
from GA
I used the ink that came with printer.... Okay we all know that the started inks dont last no biggie. But um when I pay for legit ink I expect to get EVERY SINGLE PAGE PRINTED it promises. Nope it does not. I have a 500 pack of paper and only half way through and im OUT OF INK. I am legit looking into the generic toners because $125 is not ideal. I cant not recommend brother. Until they actually give what they advertise.
Response from brother-usa.comBy Brother, Customer Service, August 19, 2020
Hi, Brother strongly recommends that customers use only Brother Genuine cartridges for optimal results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty may not apply to any problem that is caused by the use of third-party supplies. If you have purchased a compatible cartridge and have any questions, please contact the seller. If you have any questions about your Genuine cartridge, please contact Brother customer service at: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Expensive paperweight
on February 2, 2022
Posted by: kiansi
from North Dakota
I've had this expensive laser printer for a year. I have printed a total of 480 pages, mostly black-and-white, and not a single page could be considered a clean print. The color text on the test print pages is sharp, but all of the pages are covered by a layer of black/gray streaks. I've done the recommended cleaning step-by-step on several occasions hoping for a legible print and have only been disappointed each time. The black cartridge seems to be malfunctioning. Unfortunately, I haven't been able to locate a place where I can buy only a black cartridge. I can only find them available together with all the other colors, which I do not need. I expected a better product from a seasoned company.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 2, 2022
We are sorry that you are experiencing print quality issues with your Brother Machine and we understand your frustration. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Nowhere near 18,000, not even 1,800
on May 21, 2020
Posted by: CLeeOC
from Orange County, Ca
Started using this printer l about 3 months ago and have gone through less than 4 reams of paper and it's already out. So less than 1,800 pages if I had to guess, a far cry from the 18,000 that is promised. Most of my documents are standard word docs and emails, nothing majorly graphical. Very disappointing.
Response from brother-usa.comBy Brother, Customer Service, May 21, 2020
Hi, We regret to learn of your disappointment with the toner cartridge yield not meeting your expectation. I'll be happy to help you. Click the link below to assist you.
https://help.brother-usa.com/app/answers/detail/a_id/159367?R3ModelID=HLL3210CW
If you need further assistance, please contact our customer support team via Emil or Live Chat:
https://help.brother-usa.com/app/ask/p/9305
https://help.brother-usa.com/app/answers/detail/a_id/159367?R3ModelID=HLL3210CW
If you need further assistance, please contact our customer support team via Emil or Live Chat:
https://help.brother-usa.com/app/ask/p/9305
Written by a customer while visiting brother-usa.com
Customer Rating
1
Ran out of ink
on April 20, 2020
Posted by: Effmeister
from CA
I have not even gone through a brick of paper which is 500 pages. I must have only printed 200 pages of just plain text with no graphics. They are not telling us the truth about the page capacity as much as 18,000 pages. Maybe if you print one word per page!!! Very disappointing.
Response from brother-usa.comBy Brother, Customer Service, April 21, 2020
Hi, I'll be happy to assist you with the yield not as expected.
The estimated drum life is approximately 18,000 pages when printing on Letter or A4 size paper. Here's the toner yield below:
https://help.brother-usa.com/app/answers/detail/a_id/159368?R3ModelID=MFCL3770CDW
The estimated drum life is approximately 18,000 pages when printing on Letter or A4 size paper. Here's the toner yield below:
https://help.brother-usa.com/app/answers/detail/a_id/159368?R3ModelID=MFCL3770CDW
Written by a customer while visiting brother-usa.com
Customer Rating
1
Save your money
on January 4, 2023
Posted by: Johnny
from Godfrey, Il.
This printer MFC-L3770CDW is the worst printer we have purchased for our company. It makes no difference how many drums are toners you buy. Print quality is terrible. Barely visible no matter if Black or White or Color. If you wish to use it as a door stop it would be a great buy.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 6, 2023
We understand you're experiencing print quality issues with your Brother MFC-L3770CDW machine despite replacing the drum and toner units multiple times. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
New month, new drum
on January 25, 2024
Posted by: Foxtrot
from Jackson, TN
Very disappointing. I would have thought the company's QC program would have been better than it obviously is.
Response from brother-usa.comBy Brother Customer Service, January 26, 2024
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com