Customer reviews from duracell.com
Duracell - Coppertop AA Alkaline Battery, 20/Pack (MN1500B20Z)
Average customer rating
4.7
(4,658 Reviews)
Rating breakdown 4,658 reviews
5 Stars
3,954
4 Stars
413
3 Stars
81
2 Stars
28
1 Star
182
72%of customers recommend this product.
(
494 out of
682)
Customer Reviews for Duracell - Coppertop AA Alkaline Battery, 20/Pack (MN1500B20Z)
Customer Rating
1
Not the trusted brand it used to be.
on May 14, 2020
Posted by: John000
from WA
I have bought Duracell batteries for decades. They always outlasted other brands and never had leaking or corrosion problems. The last package I bought, AAAs "good until 2023", are corroding in the package and in everything I've used them in. I don't have time to mess with this. It's time to use a different brand.
No, I would not recommend this to a friend.
Response from duracell.comBy Duracell, Duracell Customer Service, July 1, 2020
Thanks so much for your feedback. Please contact our customer relations team right away at 800-551-2355. We are open between the hours of 9am and 6pm EST and ready to assist you.
Written by a customer while visiting duracell.com
Customer Rating
1
Duracell Optimum - leak in package and ruin tools
on May 21, 2020
Posted by: Eric N
from Houston TX
Bought within the past month - went to use and had leaked / corroded in package. Duracell quality is non existent - this has happened a couple times and I keep giving benefit of the doubt as it used to be a great product - DO NOT BUY UNLESS YOU WANT TO RUIN SOMETHING!!!!!!!!!
No, I would not recommend this to a friend.
Response from duracell.comBy Duracell, Duracell Customer Service, June 21, 2020
We’re sorry to hear about your experience and will make sure our customer relations team is in the loop. Furthermore, we take quality issues seriously and want nothing more than for you to be happy with your purchase. Feel free to contact our customer relations team at 800-551-2355 if you still have additional questions and/or concerns. We are open between 9am-6pm EST. Thank you!
Written by a customer while visiting duracell.com
Customer Rating
1
Leaking in sealed package before use.
on March 12, 2016
Posted by: jc03251
from Lincoln, NH, United States
My batteries are good until 2022 and they are leaking inside the sealed package. What's up with that?
No, I would not recommend this to a friend.
Response from duracell.comBy Duracell Customer Care, April 12, 2016
That is unusual, so sorry. When you have a moment, please give us a call at our toll-free number so we can help. 1-800-551-2355 (Monday-Friday 9am-6pm EST)
Written by a customer while visiting duracell.com
Customer Rating
1
Leaks
on March 14, 2016
Posted by: LeakyLee
from California, United States
Batteries leak and will never buy Duracell again!!
Response from duracell.comBy Duracell Customer Care, April 12, 2016
We're so sorry you were disappointed. Please give us a toll-free call at 1-800-551-2355 (Monday-Friday 9am-6pm EST) so we can help sort this out.
Written by a customer while visiting duracell.com
Customer Rating
2
Beware! Can damaged or destroy your electronics!
on April 6, 2016
Posted by: dotyman
from Albany, CA, United States
I used to have no worries about using these batteries and leaving them in my valuable electronic devices. Not any more. I have had several expensive devices either damaged or destroyed by leaking Duracell Coppertop batteries. This is unacceptable, no matter HOW long they are in a device. I have so many devices that it is ridiculous to have to find every one and check and replace each battery as it expires. And it is very inconvenient to always have to install and remove batteries every time I use a device. This is unacceptable.
No, I would not recommend this to a friend.
Response from duracell.comBy Duracell Customer Care, April 12, 2016
Hi there,
Apologies for that. When you have a moment, give us a call at our toll free number 1-800-551-2355 (Monday-Friday 9am-6pm EST) so we can figure out what happened and help sort this out.
Apologies for that. When you have a moment, give us a call at our toll free number 1-800-551-2355 (Monday-Friday 9am-6pm EST) so we can figure out what happened and help sort this out.
Written by a customer while visiting duracell.com
Customer Rating
1
Date Code: March 2017 (Who Are They Kidding?)
on May 10, 2016
Posted by: C26Sailor
from White Rock, BC, Canada
Unfortunately, this higher-priced, and supposedly better-quality, and long-lived battery ruined my wife's little Maglite. This little flashlight was NOT kept in a location with big temperature swings, like a car's glove box, but was in her purse!
Very disappointed!!
The standard advice of removing batteries from devices when not in use is impractical, especially for devices carried with a person. Totally impractical!
We had expected better performance from a Duracell battery!
No, I would not recommend this to a friend.
Response from duracell.comBy Duracell Customer Care, July 7, 2016
Apologies for that. When you have a moment, give us a call at our toll free number 1-800-551-2355 (Monday-Friday 9am-6pm EST) so we can figure out what happened and help sort this out.
Written by a customer while visiting duracell.com
Customer Rating
3
Kids toys!
on June 11, 2016
Posted by: Tom truck mech
from New Braunfels, TX, United States
Kids drill set we bought a year ago for my son. He just started using it 6 months ago. Good batteries that last 3 month. Son loves to run around with trigger pulled. The bad it stopped working this morning. I open it to replace the batteries, all three batteries have leaked.
I would recommend this to a friend!
Response from duracell.comBy Duracell Customer Care, July 7, 2016
Thanks for the support, Tom. When you have a moment, give us a call at our toll free number 1-800-551-2355 (Monday-Friday 9am-6pm EST) so we can figure out what happened and help sort this out.
Written by a customer while visiting duracell.com
Customer Rating
2
Quality decline -- leaky batteries
on August 29, 2016
Posted by: nomobo
from Florida
Here's the deal: Duracell is now being manufactured to the same inferior product standards as were the old Ray-O-Vacs -- the worst batteries of all time. I recently noticed a label on some Ray-O-Vacs that said "Now lasts as long as Duracell." That is NOT encouraging. So now we have Ray-O-Vacs in Duracell sheathing,
No, I would not recommend this to a friend.
Response from duracell.comBy Duracell Customer Care, August 30, 2016
Hi there. We're sorry to hear that you've been experiencing issues with our products. When you have a moment, please give us a call at our toll free number 1-800-551-2355 (Mon-Fri 9a-6p EST) so we can figure out what happened here and help sort this out. Thank you for reaching out.
Written by a customer while visiting duracell.com