Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(730 Reviews)
Rating breakdown 730 reviews
5 Stars
419
4 Stars
123
3 Stars
59
2 Stars
51
1 Star
78
77%of customers recommend this product.
(
446 out of
576)
Customer Reviews for Shark - Refurbished Excellent - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
1
Awful
on January 19, 2026
Posted by: Linda2429
from Pensacola Florida
Gender:Female
This one does not clean very well. It leaves thing in its path and I have to go behind it with a hand vac.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 20, 2026
Hi Linda,
Thank you for taking the time to share this experience. A vacuum that leaves debris behind and requires you to follow up with a hand vac is incredibly frustrating, and your feedback is important to us. To help get this resolved, our team would like to take a closer look. Please reach out to us directly at:
https://support.sharkninja.com/en-CA/contact-us. They’ll be able to review what’s happening and provide further assistance.
Kind Regards.
Shark Clean US.
Thank you for taking the time to share this experience. A vacuum that leaves debris behind and requires you to follow up with a hand vac is incredibly frustrating, and your feedback is important to us. To help get this resolved, our team would like to take a closer look. Please reach out to us directly at:
https://support.sharkninja.com/en-CA/contact-us. They’ll be able to review what’s happening and provide further assistance.
Kind Regards.
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
2
on January 30, 2026
Posted by: rick67
I got my sharkmatrix this month and several times after I vacuum and it returns to the dock it doesnt always charge
Response from sharkninja.comBy SharkNinja, January 30, 2026
Hi Rick,
Thank you so much for taking the time to share your review.
We’re truly devastated to hear about the trouble you’ve been experiencing with your Shark Matrix not consistently charging after returning to the dock. We understand how frustrating and inconvenient this must be, and we appreciate you giving us the chance to help.
To get you back up and running as quickly as possible, we recommend checking out our troubleshooting guide below. It walks through a few simple steps that may resolve the charging issue:
https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide.
If the issue continues after you’ve tried the steps in the guide, please follow the instructions at the end to get in touch with our support team. We’ll be more than happy to take a closer look and make things right.
Kind regards,
Shark Clean.
Thank you so much for taking the time to share your review.
We’re truly devastated to hear about the trouble you’ve been experiencing with your Shark Matrix not consistently charging after returning to the dock. We understand how frustrating and inconvenient this must be, and we appreciate you giving us the chance to help.
To get you back up and running as quickly as possible, we recommend checking out our troubleshooting guide below. It walks through a few simple steps that may resolve the charging issue:
https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide.
If the issue continues after you’ve tried the steps in the guide, please follow the instructions at the end to get in touch with our support team. We’ll be more than happy to take a closer look and make things right.
Kind regards,
Shark Clean.
Written by a customer while visiting sharkninja.com