Customer reviews from Staples
Staples - 12-Sheet Cross-Cut Multi-Media Shredder (ST62151) - Black
Average customer rating
4.2
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
666
4 Stars
192
3 Stars
77
2 Stars
37
1 Star
108
84%of customers recommend this product.
(
82 out of
98)
Customer Reviews for Staples - 12-Sheet Cross-Cut Multi-Media Shredder (ST62151) - Black
Posted by: THERESA K.
Verified Purchase:Yes
Our new shredder is so quiet. It does a great job of dicing the paper.
Written by a customer while visiting Staples
Posted by: RUTHANN R.
Verified Purchase:Yes
delivered on time much quieter than my previous shredder.
Written by a customer while visiting Staples
Posted by: BarBQLuvR
Verified Purchase:Yes
What makes this shredder an outstanding purchase is Staples’s fantastic product support. Our first iteration of the shredder was noisy - it sounded like a jet plane taking off. After a week I called Staples Product Support. I got a real person immediately - not an awful voice response or AI system. I told the associate my problem. She asked for some information and told me what information that she needed. I sent it promptly. And then what was unbelievable was that a replacement shredder arrived the next day. It has been a long time since I have had such service. The replacement is quieter (not quiet) shreds well and has worked flawlessly thus far. It is a great value for an 8-sheet shredder. It has a year warranty.
Written by a customer while visiting Staples
Posted by: ROBERT H.
Verified Purchase:Yes
It looks good and performs as it should.
Written by a customer while visiting Staples
Posted by: HERTHA P.
Verified Purchase:Yes
The shredder did not work and I returned it.
Written by a customer while visiting Staples
Posted by: J.M.
Verified Purchase:Yes
I don't recall the price of my old shredder put the overall quality of this new machine is far superior! And certainly weell worth the money.
Written by a customer while visiting Staples
Posted by: TAMRA P.
Verified Purchase:Yes
Brand new out of the box. Shredded a few sheets of paper and then it just quit. won't feed. Did all the trouble shooting possible (there isn't much because it's a simple machine). Will be returning. I'm open to an exchange we'll see
Written by a customer while visiting Staples
Posted by: CAROL B.
Verified Purchase:Yes
It would clog before the 7 min run time was up. Also could only do 2 to 4 sheets of paper not the 12 as advertised. It's great if you only do a few sheets in 30 min. The clogging was the most annoying part.
Response from StaplesBy June 19, 2025
Hi Carol Thanks for reaching out to us. I regret to hear that you received a defective item with your recent purchase. To return or replace this item please visit your local store. https://stores.staples.com/search ^MS
Written by a customer while visiting Staples