Customer reviews from sony.com
Sony - Refurbished Excellent - WHCH720N Wireless Noise Cancelling Headphones - Pink
Average customer rating
3.5
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
17
4 Stars
4
3 Stars
5
2 Stars
4
1 Star
7
67%of customers recommend this product.
(
20 out of
30)
Customer Reviews for Sony - Refurbished Excellent - WHCH720N Wireless Noise Cancelling Headphones - Pink
Posted by: Coolguy87
Gender:Male
Verified Purchase:Yes
Love these headphones I use them all the time and love the comfort of them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 26, 2024
Hi Coolguy87, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Davejj71
Gender:Male
Verified Purchase:Yes
Awesome headphones from the lightweight but durable construction, the comfortable fit, and the sound is incredible and a reasonable price
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 8, 2024
Hi Davejj71,
Amazing! We're thrilled that you like the design, comfort, fit, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Amazing! We're thrilled that you like the design, comfort, fit, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
These have lots of option. And are very good to listen to.. I like to use them while riding my lectric bike.. A1
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 14, 2024
Hi markamiller80, Fantastic! We're extremely pleased to hear that you are enjoying your WH-CH720N and finding it versatile with lots of options. It's great to know that these headphones provide a good listening experience, especially while riding your electric bike. Thank you so much for the perfect star review and for choosing Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: Spartan330
Gender:Female
Verified Purchase:Yes
I purchased these a couple days ago because London Drugs had them on sale for 50% off.
I put them on according to the instructions and after 5 minutes, they hurt the top of my head.
I tried to take them back, but London Drugs does not accept returns on headphones. I guess I have a brand new pair that I can't use.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 13, 2024
Hi Spartan330,
We're sorry to know that you are having constant pressure and your head hurts after a few minutes of use. It's also unfortunate to hear you are considering to return them. This is definitely not the customer experience we want you to have.
Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We do have good information on how to wear the headband headphones correctly so it is comfortable and reasons why your ears may hurt when putting on or wearing headphones. For your reference, you may check the helpful links below.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00282845
Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
We're sorry to know that you are having constant pressure and your head hurts after a few minutes of use. It's also unfortunate to hear you are considering to return them. This is definitely not the customer experience we want you to have.
Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We do have good information on how to wear the headband headphones correctly so it is comfortable and reasons why your ears may hurt when putting on or wearing headphones. For your reference, you may check the helpful links below.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00282845
Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Written by a customer while visiting sony.com
Customer Rating
1
Horrible
on October 5, 2024
Posted by: Ijjy
Gender:Female
I bought this in August 2024. I used it once and after that it never worked.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 6, 2024
Hi Ijjy,
Thank you for reaching out to us with your concern. We're sorry to hear that your WH-CH720N headphones isn't working properly. We'd like to know a little bit more detail about the situation you faced with the headphones and best assist you.
If there is no sound, or sound is only heard from one side of the headphones, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00204552
We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. A separate article is available if the headphones don't turn on on this link here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00204484
We want to make sure you’re taken care of. Please note your headphones has a 1-year warranty from the date of purchase.
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Thank you for reaching out to us with your concern. We're sorry to hear that your WH-CH720N headphones isn't working properly. We'd like to know a little bit more detail about the situation you faced with the headphones and best assist you.
If there is no sound, or sound is only heard from one side of the headphones, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00204552
We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. A separate article is available if the headphones don't turn on on this link here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00204484
We want to make sure you’re taken care of. Please note your headphones has a 1-year warranty from the date of purchase.
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: mariah24
Gender:Female
Verified Purchase:Yes
I bought this pair of headphones 3 weeks ago, and the only problem i had was the button between the volume buttons stopped working in the first week. Other than that, the headphones are amazing! The sound quality is immaculate, and it fits comfortably on my head. I love the headphone app that lets you customize the equalizer in the headphones.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 26, 2024
Hi mariah24,
Thanks for commenting. While we're glad to hear about your satisfaction with the amazing sound quality, very comfortable fit design, and customizable settings through the Sony Headphones Connect app of your WH-CH720N, we're sorry if you're experiencing an issue with the play/call/next/previous button. The available functions of the button may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described on this link (https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html) are performed.
For us to best assist you with your concern, please email us at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue/Concern:
Telephone Number:
We're looking forward to hearing from you and thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
Thanks for commenting. While we're glad to hear about your satisfaction with the amazing sound quality, very comfortable fit design, and customizable settings through the Sony Headphones Connect app of your WH-CH720N, we're sorry if you're experiencing an issue with the play/call/next/previous button. The available functions of the button may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described on this link (https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html) are performed.
For us to best assist you with your concern, please email us at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue/Concern:
Telephone Number:
We're looking forward to hearing from you and thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Builder87
Gender:Male
Verified Purchase:Yes
I have been using these headphones for about 2 months now. the noise cancelling works wonderfully and the comfort is remarkable. The passthrough sound is hard to hear at times which almost makes them noise canceling all of the time but only a slight negative.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 4, 2024
Hi Builder87,
Thanks for sharing your review and experience with the WH-CH720N. We're thrilled that you like the comfort and noise canceling function of the headphones. Your feedback about the ambient sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
Depending on the ambient condition and the type/volume of audio playback, the ambient sound may not be heard even when using the Ambient Sound Mode. If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, change the Ambient Sound Mode settings from Normal mode to Voice mode using the “Sony | Headphones Connect” app.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
Thanks for sharing your review and experience with the WH-CH720N. We're thrilled that you like the comfort and noise canceling function of the headphones. Your feedback about the ambient sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
Depending on the ambient condition and the type/volume of audio playback, the ambient sound may not be heard even when using the Ambient Sound Mode. If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, change the Ambient Sound Mode settings from Normal mode to Voice mode using the “Sony | Headphones Connect” app.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: So Cal Mom
Gender:Female
Verified Purchase:Yes
I just bought these noise-canceling headphones for an international flight to Europe. They are very comfortable and seem to be just what I need to sleep during an overnight flight. I like all the features of my first set of headphones!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 2, 2024
Hi So Cal Mom,
Thank you for sharing your great experience with us! We're glad to hear that you enjoyed your flight using your WHCH720N headphones. Your satisfaction with the noise cancellation, comfortable fit, features, and overall performance of the unit are greatly appreciated. Thanks for choosing Sony! -Kris
Thank you for sharing your great experience with us! We're glad to hear that you enjoyed your flight using your WHCH720N headphones. Your satisfaction with the noise cancellation, comfortable fit, features, and overall performance of the unit are greatly appreciated. Thanks for choosing Sony! -Kris
Written by a customer while visiting sony.com