Customer reviews from sony.com
Sony - Refurbished Excellent - WHCH720N Wireless Noise Cancelling Headphones - Pink
Average customer rating
3.5
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
17
4 Stars
4
3 Stars
5
2 Stars
4
1 Star
7
67%of customers recommend this product.
(
20 out of
30)
Customer Reviews for Sony - Refurbished Excellent - WHCH720N Wireless Noise Cancelling Headphones - Pink
Posted by: Dubbd
Gender:Male
Verified Purchase:Yes
I bought a month ago and absolutely would recommend them 💯 % to buy everyone who reads this its an awesome product with app to control it and all the settings pretty amazing featured it offers
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, June 30, 2026
Hi there!
Thank you so much for the 100% recommendation and for sharing your experience after your first month! We are incredibly happy to hear that you are loving your WH-CH720N headphones.
It is fantastic to know that you are getting so much out of the Sony | Sound Connect app.
Thanks for choosing Sony!
Best regards,
Estefany
Thank you so much for the 100% recommendation and for sharing your experience after your first month! We are incredibly happy to hear that you are loving your WH-CH720N headphones.
It is fantastic to know that you are getting so much out of the Sony | Sound Connect app.
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
1
really disappointing
on June 11, 2026
Posted by: Nomes
I have a pair of 1000x headphones years ago and love them. I bought these for my partner thinking they'd be similar in quality. They are absolutely not. The sound quality might be good, but the noise cancelling is non-existent. And they feel really low quality... like they'd break if you looked at them wrong. I'm so disappointed.
No, I would not recommend this to a friend.
Response from sony.comBy Gus, Sony North America Customer Support, June 11, 2026
Thanks for the honest feedback, Nomes!
We’re glad you love your older 1000X pair, but we're sorry to hear these weren't quite what you expected for your partner. Since the WH-CH720N is our lightweight entry model, it has a completely different build and focus than our premium lines. If your partner is looking for that same top-tier noise canceling you love, we'd definitely recommend checking out the new WH-1000XM6 instead.
In the meantime, it might be worth checking the Sony Sound Connect app for the 720n just to ensure the NC didn't accidentally get turned off. We're passing your notes right to our team!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
We’re glad you love your older 1000X pair, but we're sorry to hear these weren't quite what you expected for your partner. Since the WH-CH720N is our lightweight entry model, it has a completely different build and focus than our premium lines. If your partner is looking for that same top-tier noise canceling you love, we'd definitely recommend checking out the new WH-1000XM6 instead.
In the meantime, it might be worth checking the Sony Sound Connect app for the 720n just to ensure the NC didn't accidentally get turned off. We're passing your notes right to our team!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Written by a customer while visiting sony.com
Customer Rating
3
Noise Cancellation works too good
on February 20, 2026
Posted by: savaaaaaaa
I was sitting on my couch wearing these listening to music and my senior assassin came in my living rooom and eliminated me. I didn’t hear him bc these headphones noise cancellation works too well.
Response from sony.comBy Estefany, Sony North America Customer Support, February 21, 2026
Hi there,
Thank you for your feedback on the WH-CH720N headphones. We appreciate your input and are glad to hear that the noise cancellation feature is effectively blocking out ambient sounds.
To ensure you remain aware of your surroundings while enjoying your music, you might consider using the Ambient Sound Mode. This feature allows you to hear external sounds without removing your headphones. You can activate it by pressing the Ambient Sound Mode button on your headphones or through the Sony | Sound Connect app.
For a detailed guide on using the noise cancellation and Ambient Sound Mode, you can check this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783327.html
We hope this helps!
Thanks for considering Sony and for your honest review.
Warm regards,
Estefany
Thank you for your feedback on the WH-CH720N headphones. We appreciate your input and are glad to hear that the noise cancellation feature is effectively blocking out ambient sounds.
To ensure you remain aware of your surroundings while enjoying your music, you might consider using the Ambient Sound Mode. This feature allows you to hear external sounds without removing your headphones. You can activate it by pressing the Ambient Sound Mode button on your headphones or through the Sony | Sound Connect app.
For a detailed guide on using the noise cancellation and Ambient Sound Mode, you can check this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783327.html
We hope this helps!
Thanks for considering Sony and for your honest review.
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Awesome noise cancelation
on January 8, 2026
Posted by: RichyRich15
Gender:Male
Got them for Christmas and I love them.. Recommend them to all my friends
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, January 8, 2026
Hello there,
Thank you for choosing Sony!
We’re excited to hear that you love your WHCH720N headphones and are recommending them to your friends. It’s wonderful to know our product added to your holiday joy and that you’re sharing that experience with those close to you. Your support motivates us to continue delivering exceptional quality and innovation.
Best regards,
-Fred
Thank you for choosing Sony!
We’re excited to hear that you love your WHCH720N headphones and are recommending them to your friends. It’s wonderful to know our product added to your holiday joy and that you’re sharing that experience with those close to you. Your support motivates us to continue delivering exceptional quality and innovation.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
1
Explore other options
on December 28, 2025
Posted by: Kelsey W
I bought these headphones a little over a week ago and they are not very good. The noise canceling feature did not do much, I could still hear every bit of external noise. The sound quality overall was very lackluster, all audio sounded as if it was being played within a tunnel. It failed to provide an immersing sound experience. Compared to my previous headphones (Sony WH-CH520), I am truly displeased with this product especially since it is at a higher price point.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 29, 2025
Hi Kelsey W,
Thank you for sharing your feedback. We are sorry to hear that your experience with the WH-CH720N has been disappointing, especially since you have previously enjoyed our WH-CH520 model. We want to ensure you get the best possible performance from your new headphones.
To help improve the effectiveness of the noise canceling, we recommend checking these useful tips: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Additionally, to address the audio clarity and ensure you are getting an immersive sound experience, please see these recommendations: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
If these adjustments do not resolve the issue, we encourage you to contact our technical support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
Thank you for sharing your feedback. We are sorry to hear that your experience with the WH-CH720N has been disappointing, especially since you have previously enjoyed our WH-CH520 model. We want to ensure you get the best possible performance from your new headphones.
To help improve the effectiveness of the noise canceling, we recommend checking these useful tips: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Additionally, to address the audio clarity and ensure you are getting an immersive sound experience, please see these recommendations: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
If these adjustments do not resolve the issue, we encourage you to contact our technical support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
4
Y
on December 22, 2025
Posted by: Usudjjx
Gender:Female
Just wondering, why doesn’t these have a case while others do?
Response from sony.comBy Estefany, Sony North America Customer Support, December 23, 2025
Hi Usudjjx!
Thanks so much for the 4-star review. We’re thrilled to hear you’re enjoying your new WH-CH720N headphones!
That is a great question about the case. To keep these headphones as lightweight as possible for long listening sessions and to offer them at a more friendly price point, we decided to go with a fold-flat design rather than including a bulky hard case.
We really appreciate the feedback, as it helps us decide what to include in future models. In the meantime, there are some great third-party cases available if you’re looking for that extra peace of mind while traveling.
Thanks again for choosing Sony!
Best regards,
Estefany
Thanks so much for the 4-star review. We’re thrilled to hear you’re enjoying your new WH-CH720N headphones!
That is a great question about the case. To keep these headphones as lightweight as possible for long listening sessions and to offer them at a more friendly price point, we decided to go with a fold-flat design rather than including a bulky hard case.
We really appreciate the feedback, as it helps us decide what to include in future models. In the meantime, there are some great third-party cases available if you’re looking for that extra peace of mind while traveling.
Thanks again for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Best Entry Level Noise Cancellation Headphones
on October 25, 2025
Posted by: Pedronski89
Gender:Male
Verified Purchase:Yes
I wanted to buy some over the ear headphones, mainly for study time for school, I had multiple options I wanted to buy, but I’ve always had Sony products , decided to stick with what I’ve been having for years! Great battery life, ASTOUNDING SOUND, crispness and clarity! Worth it every penny
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, October 26, 2025
Thank you for sharing your fantastic review, Pedronski89!
We are absolutely thrilled to hear that you decided to stick with Sony and that your WH-CH720N headphones are exceeding your expectations! It's incredibly rewarding to know that the ASTOUNDING SOUND, crispness, and clarity are delivering the premium audio experience you've come to rely on from us.
We know how important focus is for studying, so we're especially pleased that the great battery life is keeping up with your school work and helping you stay in the zone.
Thank you again for your continued loyalty to Sony and for choosing the WH-CH720N. It sounds like a perfect investment!
Best regards,
Gus, Sony North America Customer Support
We are absolutely thrilled to hear that you decided to stick with Sony and that your WH-CH720N headphones are exceeding your expectations! It's incredibly rewarding to know that the ASTOUNDING SOUND, crispness, and clarity are delivering the premium audio experience you've come to rely on from us.
We know how important focus is for studying, so we're especially pleased that the great battery life is keeping up with your school work and helping you stay in the zone.
Thank you again for your continued loyalty to Sony and for choosing the WH-CH720N. It sounds like a perfect investment!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Posted by: XXXXsony
Verified Purchase:Yes
The one positive is the sound quality everything else is subpar…
1. They’re uncomfortable and will rub against the top of your head and pull on your hair.
2. I got these three months ago and the battery does not last as long as they claim it does
3. The swivel on one of the headphones broke and now one of the ears is just hanging… this is from 3 months of regular use (i never dropped)
1. They’re uncomfortable and will rub against the top of your head and pull on your hair.
2. I got these three months ago and the battery does not last as long as they claim it does
3. The swivel on one of the headphones broke and now one of the ears is just hanging… this is from 3 months of regular use (i never dropped)
Response from sony.comBy Gus, Sony North America Customer Support, October 2, 2025
Thank you for taking the time to share your honest and detailed feedback on the WH-CH720N headphones. We are pleased to hear that you are enjoying the sound quality, but we are genuinely sorry to learn that the rest of your experience has been subpar, especially the issues regarding comfort, battery life, and the swivel mechanism. This is certainly not the quality or performance we intend for our products, particularly after only three months of regular use. We apologize for the discomfort and the issue with the headphones pulling your hair. We rely on customer feedback like yours to continuously improve the design of our products. To address the physical damage and battery issue, please contact our product support team immediately. They will be able to efficiently troubleshoot the battery and help you looking for repair options. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?category=headphones
We appreciate you choosing Sony, and we are committed to making this right. Gus, Sony North America Customer Support
We appreciate you choosing Sony, and we are committed to making this right. Gus, Sony North America Customer Support
Written by a customer while visiting sony.com