Customer reviews from sony.com
Sony - Refurbished Excellent - WHCH720N Wireless Noise Cancelling Headphones - Pink
Average customer rating
3.5
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
17
4 Stars
4
3 Stars
5
2 Stars
4
1 Star
7
67%of customers recommend this product.
(
20 out of
30)
Customer Reviews for Sony - Refurbished Excellent - WHCH720N Wireless Noise Cancelling Headphones - Pink
Customer Rating
2
Static noise in left ear
on August 13, 2025
Posted by: Emiky
I bought these less than 3 days ago and I've found them to be okay of use until today. Out of the left ear it began making a static/popping noiss out of nowhere and it hasnt stopped ever since. It happened after i connected the aux cord it came with and started the buffering noise after. I tried hard resetting the headphones and it didnt work. Im very disappointed at the product since i was expecting at least quality headphones for the money spent. This is my first buying Sony headphones and may be my last. Im going to return them to get my money back.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 13, 2025
Hi Emiky,
We understand your frustration with the static/popping noise you're experiencing with your new WH-CH720N headphones, and we sincerely apologize for the inconvenience. That's definitely not the experience we want for our customers.
If you're willing to give them another chance, we can help troubleshoot this issue. Please contact our support team, and we'll work with you to find a solution. You can reach them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products.
Best regards,
Eliab
We understand your frustration with the static/popping noise you're experiencing with your new WH-CH720N headphones, and we sincerely apologize for the inconvenience. That's definitely not the experience we want for our customers.
If you're willing to give them another chance, we can help troubleshoot this issue. Please contact our support team, and we'll work with you to find a solution. You can reach them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones with extremely good batteries!
on August 9, 2025
Posted by: sushniak
Gender:Male
I bought them about 9 months ago. Not using them quite often. AND!!! Only 3 full charges were made till today. So, once per 3 months is enough for me. Not bad, yeah :)
Great sound, great talk.
A very good choice for a mid-range headphones.
Great sound, great talk.
A very good choice for a mid-range headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 10, 2025
Hi Sushniak, thank you for the wonderful 5-star review! We're thrilled to hear how much you're enjoying your WH-CH720N headphones. It's fantastic to know that the battery life is meeting your needs so well, and that you're impressed with the great sound and call quality. We appreciate you recognizing them as an excellent choice in the mid-range category. Thank you for choosing Sony and enjoy the music! Best regards, -Dominick
Written by a customer while visiting sony.com
Customer Rating
5
Daily use for four years
on August 7, 2025
Posted by: RaeW
Gender:Female
I bought these 3 or 4 years ago and they've carried me through thousands of hours of music and podcasts as well as noise canceling an entire home remodel. The plastic parts do begin to break down and once they start, the end is near. I would recommend not leaving them in harsh temperatures that may speed up that process. Mine have finally broken today after years of daily use.
Response from sony.comBy Sony North America Customer Support, August 7, 2025
Thank you for sharing your experience with the WH-CH720N headphones. We're so glad to hear they've been a valuable part of your daily life for thousands of hours, even helping you through a home remodel! We also appreciate your feedback regarding the plastic components, and we will certainly pass your comments on to our product team for future consideration.
Thanks for choosing Sony.
Best regards,
Eliab
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
3
Too Bass heavy for my taste
on July 8, 2025
Posted by: IllinoisUser
Gender:Male
I think the headphone provides good audio provided you like more bass. I prefer better midranges where bass does not over power everything else. I did not like the app that is to used with headphones.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 8, 2025
Hi IllinoisUser, we're sorry to hear that our headphones didn't fulfill your expectations, especially regarding the bass and midrange balance. We appreciate you sharing your detailed feedback with us.
We also apologize for your dissatisfaction with the accompanying app. User experience is incredibly important to us, and your comments about it are valuable.
Please be assured that we're always striving to improve our products and software. We've taken note of your feedback regarding the midrange clarity and the app's performance, and we'll certainly be considering it for future releases and improvements.
Thank you for being a Sony customer and for helping us make our products even better.
Sincerely,
Estefany
We also apologize for your dissatisfaction with the accompanying app. User experience is incredibly important to us, and your comments about it are valuable.
Please be assured that we're always striving to improve our products and software. We've taken note of your feedback regarding the midrange clarity and the app's performance, and we'll certainly be considering it for future releases and improvements.
Thank you for being a Sony customer and for helping us make our products even better.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Customer Rating
3
This is not pink...
on June 21, 2025
Posted by: sadffghhj
Why do you guys advertise this as pink? It's purple
Response from sony.comBy Estefany, Sony North America Customer Support, June 22, 2025
Hi sadffghhj, thank you for bringing this to our attention. We sincerely apologize for any confusion regarding the color of the WH-CH720N headphones. We understand how disappointing it can be when expectations are not fulfilled.
We appreciate your feedback and will take it into consideration as we continue to improve our product descriptions.
Thank you for being a valued Sony customer and for sharing your feedback.
Best regards,
Estefany
We appreciate your feedback and will take it into consideration as we continue to improve our product descriptions.
Thank you for being a valued Sony customer and for sharing your feedback.
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Long-lasting and durable
on June 4, 2025
Posted by: klng
Gender:Female
I bought two of these over two years ago. One was a backup that I've only recently had to pull out of where I had it in storage. I'm ND and heavily rely on noise-canceling headphones. These were absolutely perfect. I practically lived in them and they held up through cracks, breaks, and even brief water damage. I've had to retire my first pair and am using my backup now, but I will definitely be getting another one once I need it. Highly recommend this product.
I would recommend this to a friend!
Response from sony.comBy Stephanie, Sony North America Customer Support, June 4, 2025
Hi there, thank you for taking the time to share your thoughts with us.
We're thrilled to receive such a positive review of our WH-CH720N headphones! It's rewarding to know they've been essential for your noise-canceling needs. Your feedback highlights their durability and excellent audio quality. We're glad to hear they provided the perfect noise-canceling experience and that your backup pair is now in use. Thank you for your strong recommendation and for considering another purchase in the future!
Thanks for choosing Sony!
Best regards,
Stephanie
We're thrilled to receive such a positive review of our WH-CH720N headphones! It's rewarding to know they've been essential for your noise-canceling needs. Your feedback highlights their durability and excellent audio quality. We're glad to hear they provided the perfect noise-canceling experience and that your backup pair is now in use. Thank you for your strong recommendation and for considering another purchase in the future!
Thanks for choosing Sony!
Best regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: DublinMike_SF Bay Area
Gender:Male
Verified Purchase:Yes
I needed to replace my BT headphones by another manufacture. The price point was reasonable. But, the sharpness of treble was dull, surprisingly.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 29, 2025
Hi DublinMike_SF Bay Area,
Thank you for sharing your feedback. We're sorry to hear that the treble performance of the WH-CH720N is not working for you. We understand how important clarity in the treble range is for an enjoyable listening experience.
If you haven't already, we recommend trying the Sony | Sound Connect app, where you can adjust the EQ Settings to better suit your personal sound preferences.
We truly value your input and hope you'll consider giving Sony another try in the future.
Sincerely,
- Stephanie
Thank you for sharing your feedback. We're sorry to hear that the treble performance of the WH-CH720N is not working for you. We understand how important clarity in the treble range is for an enjoyable listening experience.
If you haven't already, we recommend trying the Sony | Sound Connect app, where you can adjust the EQ Settings to better suit your personal sound preferences.
We truly value your input and hope you'll consider giving Sony another try in the future.
Sincerely,
- Stephanie
Written by a customer while visiting sony.com
Posted by: JoshJoshJosh
Verified Purchase:Yes
Bought these for school, but the plastic hinge chipped after very light use — clearly poor material quality. Customer service was unhelpful and seemed confused about their own warranty, initially claiming it only covered software. After hours on the phone, they finally acknowledged it covers physical defects and opened a case — only to close it later with no explanation. Extremely disappointed. I’d recommend spending your money elsewhere.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 19, 2025
Hi JoshJoshJosh, we are genuinely sorry to hear about the issue you've experienced with your WH-CH720N. We understand how frustrating and disappointing it can be having the headphones getting chipped after light use. This is not the experience we want for our customers, we would like to look closely into your case, please send us an email with the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony Username:
Telephone Number:
Model Number:
Issue/Concern:
We will be expecting to hear from you again!
Regards,
Dominick
Full Name:
Sony Username:
Telephone Number:
Model Number:
Issue/Concern:
We will be expecting to hear from you again!
Regards,
Dominick
Written by a customer while visiting sony.com