Customer reviews from frigidaire.com
Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.6
(443 Reviews)
Rating breakdown 443 reviews
5 Stars
325
4 Stars
94
3 Stars
14
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
So far so good
on April 24, 2026
Posted by: Optimist
[This review was collected as part of a promotion.] Hard to review such a major appliance in such a short time of purchasing but so far so good. We bought the same dimensions as the last ref/freezer but the storage capacity seems a little smaller. Odd the water dispenser is in the door but I guess when figuring the energy efficiency you took into account the door opening.
Lastly it came with no manual but having a hard time finding it online
Lastly it came with no manual but having a hard time finding it online
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 27, 2026
Hi Optimist, thank you for taking the time to share your early impressions. We’re glad to hear things are going well so far, and we appreciate your thoughtful observations regarding storage capacity, the door water dispenser, and energy efficiency considerations.
We understand your concern about not receiving a physical manual. Many of our models are now shipped with a quick start guide, with the full Use & Care Manual available online. If you’re having trouble locating it, we’d be happy to help you find the correct manual for your specific model and ensure you have all the information you need for setup and use.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We understand your concern about not receiving a physical manual. Many of our models are now shipped with a quick start guide, with the full Use & Care Manual available online. If you’re having trouble locating it, we’d be happy to help you find the correct manual for your specific model and ensure you have all the information you need for setup and use.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
2
Freezes the food on the top two shelves - temp set at recommended
on April 26, 2026
Posted by: Ldrickert
[This review was collected as part of a promotion.] We were excited to buy this SbS Refrigerator after our previous Frigidaire stopped working after 10 years. Purchase date 5/17/2025
At first we were skeptical about the tiny ice cube maker to keep us in ice cubes, however after a week we knew it would keep up with our demand.
At first we were skeptical about the tiny ice cube maker to keep us in ice cubes, however after a week we knew it would keep up with our demand.
The downside - the air filter that is along the top shelf down the middle. You canNOT have anything on this shelf or it will freeze everything. After several months of moving items to the far outside of the top shelf and keeping nothing on the top shelf or it will freeze, we then this morning found the two cartons of eggs we had on the lower shelf were all frozen solid.
We double checked that the temperature was set to recommended - yes it was.
We double checked that the temperature was set to recommended - yes it was.
Now we have two shelves in this refrigerator we cannot have food set.
We've played with the temperature setting for several months trying to find if we can keep food at the approximate ideal temp of 33 to 40 degrees. While the refrigerator can keep this setting - it continues to freeze items along the center wall next to the freezer frozen.
I'm greatly disappointed. While I'm thinking this is not strictly a brand name issue - as almost all appliances appear to look the same in design and style, I am disappointed in this refrigerator / freezer side by side.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 27, 2026
Hi Ldrickert, thank you for taking the time to share such detailed feedback with us—we truly appreciate it, and we’re very sorry to hear about the ongoing frustration you’ve experienced with your refrigerator, especially after previously having a Frigidaire unit you were happy with for many years.
We understand how disappointing it must be to deal with unexpected freezing in certain areas of the fresh food compartment, particularly when you’ve already tried adjusting temperatures and rearranging items without achieving a consistent result. We can certainly appreciate how disruptive this has been for your household.
We also want to let you know that we can see your communication with our Customer Care Team regarding this concern. If you need any further assistance or would like us to review anything additional, please don’t hesitate to reach back out.
You can contact us again via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
Thank you again for sharing your experience with us—we’re here to help. - Patrick
We understand how disappointing it must be to deal with unexpected freezing in certain areas of the fresh food compartment, particularly when you’ve already tried adjusting temperatures and rearranging items without achieving a consistent result. We can certainly appreciate how disruptive this has been for your household.
We also want to let you know that we can see your communication with our Customer Care Team regarding this concern. If you need any further assistance or would like us to review anything additional, please don’t hesitate to reach back out.
You can contact us again via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
Thank you again for sharing your experience with us—we’re here to help. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire
on April 29, 2026
Posted by: Brooks12
[This review was collected as part of a promotion.] We love it!
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 30, 2026
Hi, Brooks12! We’re so happy to hear that you love your Frigidaire refrigerator! That’s exactly the kind of experience we aim for.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Refrigerator performing great
on May 2, 2026
Posted by: SC Tom S
[This review was collected as part of a promotion.] The fridge (Frigidair Gallary side by side) is performing well. Maintains cold.
2 minor issues/things to understand:
1. Refrigerator side, top shelf has cold air vent - if leave liquid (water, coke) in front of the vent it will freeze.
2. Temperature control on side of fridge door gets touched, changing temp settings on both fridge and freezer. To easy/accessible to change by accident.
2 minor issues/things to understand:
1. Refrigerator side, top shelf has cold air vent - if leave liquid (water, coke) in front of the vent it will freeze.
2. Temperature control on side of fridge door gets touched, changing temp settings on both fridge and freezer. To easy/accessible to change by accident.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 5, 2026
Hi there, SC Tom S! Thank you for your detailed feedback. We’re glad to hear your Frigidaire Gallery side-by-side refrigerator is performing well and maintaining proper cooling.
We also appreciate you pointing out the two concerns you’ve experienced. Items placed directly in front of the refrigerator-side air vent may freeze due to cold airflow distribution, and we recommend keeping that area clear when storing temperature-sensitive liquids. Regarding the temperature controls on the door, we understand how easily accessible settings could be adjusted unintentionally, and your comments will be shared with our product team for review and consideration in future design improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We also appreciate you pointing out the two concerns you’ve experienced. Items placed directly in front of the refrigerator-side air vent may freeze due to cold airflow distribution, and we recommend keeping that area clear when storing temperature-sensitive liquids. Regarding the temperature controls on the door, we understand how easily accessible settings could be adjusted unintentionally, and your comments will be shared with our product team for review and consideration in future design improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
NEW APPLIANCES FOR KITCHEN REMODEL
on May 6, 2026
Posted by: BETH MC64
[This review was collected as part of a promotion.] THIS REFRIGERATOR IS AMAZING. HOWEVER, HAD TO TAKE MY FRONT DOOR OFF THE HINGES TO GET IT IN THE HOUSE.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 6, 2026
Thank you for your feedback! We’re thrilled to hear you’re enjoying the refrigerator. We understand that installation can sometimes be a challenge depending on home layout, and we appreciate your extra effort to get it set up. We hope it continues to deliver an amazing experience for you. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the water dispenser in the door!
on May 6, 2026
Posted by: KTSunshine
[This review was collected as part of a promotion.] I am using this as a backup refrigerator in the garage. Love the amount of ice that it makes and the in the door water dispenser is phenomenal.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 11, 2026
Hi KTSunshine,
Thank you for sharing your feedback! We’re glad to hear you’re enjoying your refrigerator as a garage backup unit and that the in-door water dispenser and ice production are working so well for your needs.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Thank you for sharing your feedback! We’re glad to hear you’re enjoying your refrigerator as a garage backup unit and that the in-door water dispenser and ice production are working so well for your needs.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Refrigerator 26 cu.ft. 36" Standard Depth side by side fridge
on May 7, 2026
Posted by: Spray Fridge
[This review was collected as part of a promotion.] We love this refrigerator!!! We especially love the icemaker - it doesn't freeze up and we never run out of ice. The crispers in the fridge are really nice as well and we feel like the veggies and fruit stay good for a long time.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 8, 2026
Hi, Spray Fridge! Thank you for the fantastic review! We’re thrilled to hear how much you love your Frigidaire side-by-side refrigerator. It’s great to know the ice maker is keeping up with your needs without freezing over and that the crispers are helping keep your fruits and vegetables fresh longer. Hearing that the appliance is performing so well for your household truly means a lot to us. Thank you for being part of the Frigidaire family!
If you ever have questions or need assistance, please feel free to contact us through Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re here and happy to help! -Angel
If you ever have questions or need assistance, please feel free to contact us through Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re here and happy to help! -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 10, 2026
Posted by: Benny Feliz
[This review was collected as part of a promotion.] Absolutely love my new appliances.
Response from frigidaire.comBy John, Online Outreach Specialist, May 12, 2026
Hello, Benny Feliz. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.com