Customer reviews from frigidaire.com
Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.6
(443 Reviews)
Rating breakdown 443 reviews
5 Stars
325
4 Stars
94
3 Stars
14
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Amazed
on November 23, 2024
Posted by: Rob7371
[This review was collected as part of a promotion.] I recently purchased a fridge with an ice maker, and I couldn’t be happier with my choice! The convenience of having fresh ice readily available is a game-changer, especially for someone like me who loves staying hydrated and hosting outdoor gatherings. The ice maker works efficiently, producing plenty of ice throughout the day without any hassle.
The fridge itself is spacious, with well-designed compartments that make organization easy. The shelves are adjustable, and the freezer is roomy enough for bulk storage. On top of that, the sleek, modern design adds a touch of elegance to my kitchen.
If you’re looking for a fridge that combines functionality, style, and convenience, this one is definitely worth considering. It’s a solid investment that makes life so much easier!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great for the Family!
on September 11, 2024
Posted by: MomOBoys
This fridge has been great! It's quite spacious and very easy to see inside with the bright internal lights. The side cubbies hold quite a bit as well and are very sturdy. I really like how easy it is to install all the filters (water, air, and fresh drawer). Installation was super easy too which is always a bonus because the bottom had wheels underneath that helped it easily slide right into place, which is especially great if you need to move it by yourself. All-in-all, it's been great, and my small kids really love it too (they think it's so cool how they can reach up and fill their cups with water).
Written by a customer while visiting frigidaire.com
Customer Rating
3
Bunch of annoyances, but so far keeps cold.
on November 27, 2024
Posted by: EM368
[This review was collected as part of a promotion.] The control panel is astoundingly easy to activate and modify unintentionally. I had grabbed something out of the fridge before going to bed, opened it in the morning and the freezer was set to the warmest setting somehow. Fridge setting has also changed unknowingly multiple times. Way too easy to activate. Also hard to read the markings unless in full-on direct light, which you won't get from the fridge and may get from other lights if they're in the right spot.
I wish the freezer shelves were actually adjustable position-wise, and I feel the ice bucket is waaayyy too big. It takes up so much space and takes a surprisingly long time to make ice.
The water dispenser is interesting in that it's a halfway decent compromise between having the dispenser through the door front, or inside the fridge area itself, but it dribbles water so much that I'm worried something's going to get shorted out. And it's not cold water, just filtered. Thought it was hilarious that the instructions said "to enjoy cold water from this fridge, add ice to you cup and fill with water from the dispenser." Good lord. Would've been intriguing if they had put the dispenser on the outside edge of the fridge or freezer door, so you don't have to open the fridge anyway just to get room temp (albeit filtered) water, but this is a good enough compromise.
I like that the access panel at the back of the fridge is metal instead of that awful cardboard stuff that falls apart upon installation/removal.
It -does- run seemingly constantly, which if that means it's operating normally, that's fine. But where do I find that reassurance? Not in the manual, beyond some vague statement about "due to the high performance top of the line compressor, your unit MAY in SOME CASES run for an extended period of time, but that's only because it's so fine-tuned and precise trying to keep the fridge at the exact right temp." That's all well and good, but please tell me exactly what it's doing to try to attempt this, because the fridge operation gives the distinct impression that it's trying its hardest to maintain the temp in the fridge. Vauge assurances = bad ; operational details and specific design intents = good.
There has to be a better way to protect the outside of appliances nowadays. I can guarantee that I have NO LESS than a square foot of scrap, teeny tiny pieces of plastic wrap all under the trim of my fridge in various places. Makes the fridge look cheap.
Overall, fridge runs, it's relatively quiet, keeps my food cold/frozen, dispenses filtered water with an automatic ice maker. We'll see about its overall longevity and parts availability.
Response from frigidaire.comBy Yhano, Online Outreach Specialist, November 29, 2024
Thank you for your detailed feedback! We understand the issues you've encountered, such as the overly sensitive control panel, the large ice bucket, and the water dispenser's design. We agree that more operational details in the manual would be helpful, especially regarding the compressor's extended run time. For the unintentional setting changes, you may want to check if there’s a control lock feature available on your model. Your comments on the plastic wrap and overall appearance are valuable for future design improvements. We're glad the fridge is working well otherwise, and we hope its longevity and parts availability meet your expectations. If you need further assistance, connect with us via Live Chat or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works well, but noisy
on April 12, 2025
Posted by: HWBW
[This review was collected as part of a promotion.] The refrigerator works well, but is a bit more noisy than expected. It is hard for us to tell if the noise is within normal range.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Free product design and manufacturing advice.
on April 17, 2025
Posted by: Freeadvicebro
From an assembly process point of view there was a lack of quality control at least for appearances.
First the door seals were not installed the same way, were the supposed to be tucked in to the sheet metal or not? Even if it does not matter to the function of the fridge, it makes the quality look terrible for what would amount to 60 seconds of work.
The expanding foam injection points were not cleaned up and plenty of foam was visible. at other points as well. Again a few more seconds of work to make it look presentable.
The handles were not cleaned before the protective film was put on, not a big deal, but it seems crumby to get dirty hardware out of the box.
The product sticker (with the model and serial numbers) was also very crooked. Granted this doesn't matter, but clearly they must under pay their employees if the employees can't feel the need to put a little effort into placing a sticker correctly. And I don't mean that it need to be supper preces but when the sticker is at a 20° angle it's just sad.
First the door seals were not installed the same way, were the supposed to be tucked in to the sheet metal or not? Even if it does not matter to the function of the fridge, it makes the quality look terrible for what would amount to 60 seconds of work.
The expanding foam injection points were not cleaned up and plenty of foam was visible. at other points as well. Again a few more seconds of work to make it look presentable.
The handles were not cleaned before the protective film was put on, not a big deal, but it seems crumby to get dirty hardware out of the box.
The product sticker (with the model and serial numbers) was also very crooked. Granted this doesn't matter, but clearly they must under pay their employees if the employees can't feel the need to put a little effort into placing a sticker correctly. And I don't mean that it need to be supper preces but when the sticker is at a 20° angle it's just sad.
Now from a functional design view.
The toe grill does not fully snap into place for the model I received, which means the design is not functional with the allowed tolerances. Which means either the part should be held to tighter tolerances (more expensive) or a redesign is needed.
A further redesign would be to make the doors even upon shipping. Granted the reason it is currently done this way is so that the doors are stabilized by the lower hinge brackets. Perhaps a it would be better to add more slots so that the brackets can be moved during assembly and still support the door during transit. On a similar vein the size of the nut for the door adjustment was incorrectly label in the included manual, which said the nut was 12mm when it was 7/16". That is not even the same measurement system let alone the wrong size. Does anyone proof read that thing?
The leveling feet's did not have enough access for normal tools to easily adjust them. Either a redesign is need or a thin flat wrench should be included with each refrigerator.
The biggest issue by far is that one of the components is making a loud annoying noise. Especially because I have had the refrigerator for about a week. I am unable to give customer service a recording of the noise so they could not help troubleshoot it at all. With my admittedly limited knowledge I believe it is one of following three components: the damping motor, water valve, or compressor.
I have the ice maker removed and the water dispenser tuned off so if it's the water valve that means it is still trying to work for no reason which is a poor controls design. If its one of the other parts that means either the quality control is so bad that bad parts are getting shipped or the design team decided annoying noises are acceptable for an appliance that is often in ear shot of most people's living spaces, which does not bode well for their critical thinking.
The toe grill does not fully snap into place for the model I received, which means the design is not functional with the allowed tolerances. Which means either the part should be held to tighter tolerances (more expensive) or a redesign is needed.
A further redesign would be to make the doors even upon shipping. Granted the reason it is currently done this way is so that the doors are stabilized by the lower hinge brackets. Perhaps a it would be better to add more slots so that the brackets can be moved during assembly and still support the door during transit. On a similar vein the size of the nut for the door adjustment was incorrectly label in the included manual, which said the nut was 12mm when it was 7/16". That is not even the same measurement system let alone the wrong size. Does anyone proof read that thing?
The leveling feet's did not have enough access for normal tools to easily adjust them. Either a redesign is need or a thin flat wrench should be included with each refrigerator.
The biggest issue by far is that one of the components is making a loud annoying noise. Especially because I have had the refrigerator for about a week. I am unable to give customer service a recording of the noise so they could not help troubleshoot it at all. With my admittedly limited knowledge I believe it is one of following three components: the damping motor, water valve, or compressor.
I have the ice maker removed and the water dispenser tuned off so if it's the water valve that means it is still trying to work for no reason which is a poor controls design. If its one of the other parts that means either the quality control is so bad that bad parts are getting shipped or the design team decided annoying noises are acceptable for an appliance that is often in ear shot of most people's living spaces, which does not bode well for their critical thinking.
In all I am not satisfied with the refrigerator and will be attempting to return it and get one from a different brand that actually cares about their product and the end user.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 21, 2025
Hello there. Thank you for sharing such detailed feedback about your experience with our refrigerator. We are truly sorry to hear about the multiple issues you've encountered, both in terms of the assembly quality and the functional design of the appliance. We take your comments seriously, and we sincerely apologize for the frustration caused by these shortcomings.
We understand how important it is for an appliance to meet high-quality standards, not just functionally, but also in terms of presentation and ease of use. Your feedback regarding the door seals, expanding foam, and other cosmetic issues is valuable and will be taken into account as we review our assembly process. It's clear that there were missed opportunities for us to make the product more presentable and user-friendly, and we regret that you received a product that did not meet the level of quality we strive for.
Additionally, we’re sorry to hear about the noise issue you've been experiencing and the confusion with the manual’s instructions. We completely agree that the design should minimize unwanted noises and offer clear, accurate documentation. We will address the inconsistency with the door adjustment nut and the accessibility of the leveling feet, as we understand these elements are essential for both installation and functionality.
Your concerns regarding customer service and troubleshooting are also noted, and we apologize for any inconvenience you've faced trying to resolve the issue. We do want to ensure you have a working product that meets your expectations, and we encourage you to reach out to us again with your case number so we can explore alternative solutions or a return.
We are grateful for your detailed input, as it helps us improve our products and processes. We sincerely hope to regain your trust in the future, if you have any questions, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We understand how important it is for an appliance to meet high-quality standards, not just functionally, but also in terms of presentation and ease of use. Your feedback regarding the door seals, expanding foam, and other cosmetic issues is valuable and will be taken into account as we review our assembly process. It's clear that there were missed opportunities for us to make the product more presentable and user-friendly, and we regret that you received a product that did not meet the level of quality we strive for.
Additionally, we’re sorry to hear about the noise issue you've been experiencing and the confusion with the manual’s instructions. We completely agree that the design should minimize unwanted noises and offer clear, accurate documentation. We will address the inconsistency with the door adjustment nut and the accessibility of the leveling feet, as we understand these elements are essential for both installation and functionality.
Your concerns regarding customer service and troubleshooting are also noted, and we apologize for any inconvenience you've faced trying to resolve the issue. We do want to ensure you have a working product that meets your expectations, and we encourage you to reach out to us again with your case number so we can explore alternative solutions or a return.
We are grateful for your detailed input, as it helps us improve our products and processes. We sincerely hope to regain your trust in the future, if you have any questions, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice frig with a lot of features for the price
on July 11, 2025
Posted by: OleSmokey
[This review was collected as part of a promotion.] There is a lot of useful features for the price. A large capacity ice bin for the ice maker. Filtered water on the side of the frig door. The controls for freezer and frig are on the side of the door with lights so you can easily adjust. Butter, vegetable crisper and meat bins. Easy clean shelves and lots of smart storage space.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ridiculously Loud
on December 25, 2025
Posted by: Capatt2025
[This review was collected as part of a promotion.] I hope corporate sees this. After just one week this machine began a grinding noise that can be heard upstairs! I called for a service ticket and the FIRST thing they say is, “ It looks like you have a problematic machine, how about an extended service plan?” Unbelievable! They can’t send someone out for 1.5 weeks! So, I called another service provider who said this is a common problem! I need a replacement machine!
Response from frigidaire.comBy Reed, Online Outreach Specialist, December 26, 2025
Hi Capatt2025, we’re very sorry to hear about the noise issue you’ve experienced so soon after purchase and understand how concerning and disruptive that must be, especially when it can be heard throughout your home. While we were unable to locate any previous contact with us regarding this concern, we do want to ensure your appliance is properly evaluated and performing as designed. To do so, we’ll need to connect you directly with our Customer Care Team so they can review your service options and arrange appropriate support. Please chat with us by visiting www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
1
on January 23, 2026
Posted by: Mike 28
Frigidaire has a horrible product. I bought a refrigerator less than a month ago, and bottom of the piece which cover the electric wires wasn’t even, so I called the service provider which they submitted the pictures and created a ticket order to Frigidaire. Frigidaire denied it, said this is cosmetic issue doesn’t cover by the warranty. Everyone should take a consideration before you buy this product.
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 26, 2026
Hello there, Mike 28! Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve had with your new refrigerator, especially so soon after purchase. We understand how disappointing it can be to notice an issue like this and then feel unheard when seeking support.
While cosmetic concerns may fall outside of warranty coverage guidelines, we absolutely recognize how important overall quality and appearance are when investing in a new appliance. Your feedback is valuable, and we appreciate you bringing this to our attention, as it helps us continue to improve both our products and our customer experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
While cosmetic concerns may fall outside of warranty coverage guidelines, we absolutely recognize how important overall quality and appearance are when investing in a new appliance. Your feedback is valuable, and we appreciate you bringing this to our attention, as it helps us continue to improve both our products and our customer experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com