Customer reviews from Samsung US
Samsung - Refurbished Excellent - Duo Fast Wireless Charger pad - Black
Average customer rating
2.5
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
12
4 Stars
5
3 Stars
1
2 Stars
5
1 Star
23
33%of customers recommend this product.
(
11 out of
33)
Customer Reviews for Samsung - Refurbished Excellent - Duo Fast Wireless Charger pad - Black
Customer Rating
1
High prices for crappy products
on May 21, 2022
Posted by: Adrian
from Metuchen, NJ
stopped working and i used it just for a month.
a yellow light blinks whenever i connect it.
a yellow light blinks whenever i connect it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, May 24, 2022
Hi Adrian, thank you for your feedback on your Wireless Charger Duo. It seems to not be functioning as intended and we are happy to provide some support for your device. Linked below are some troubleshooting steps that may be useful for your situation. Thank you again for your feedback and being a valued Samsung user.
Troubleshooting:
https://www.samsung.com/us/support/troubleshooting/TSG01001490/#wireless-charger-has-a-blinking-light
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Troubleshooting:
https://www.samsung.com/us/support/troubleshooting/TSG01001490/#wireless-charger-has-a-blinking-light
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Product
on August 24, 2022
Posted by: GalaxyGeek64
i have 2 of these chargers and regret buying them both. they only charge the watch 3 and 4 some of the time. my new watch 5 will not charge at all with the band that came on the pro. this should have been a higher wattage charger to begin with but it wasn't. why is it that samsung can get it right with the devices, but fail miserably with accessories??? phone cases, watch bands, etc..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 25, 2022
GalaxyGeek64, we appreciate your feedback regarding your Samsung Wireless Charger Duo. We have found the easiest way to charge the Watch5 Pro on the Wireless Charger Duo would be to open up the band completely or to disconnect the band from one side of the watch face so it will lay flat on the charger pad. Otherwise, please feel free to reach out to our Samsung Support Team to assist in troubleshooting your devices. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
It's ok
on January 19, 2023
Posted by: dds264
from York pa
[This review was collected as part of a promotion.] Slow charger, had a hard time founding the right charger to work with the pad
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great charger
on March 31, 2023
Posted by: Weewooh
This charger has never failed me. It's one of the best chargers out there.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't work
on August 12, 2023
Posted by: Gjlc
Doesn't work most of the time. Complete waist of money
Response from Samsung USBy Bethany, Social Commerce, August 15, 2023
Hi Gjlc... Thank you for taking the time to review the Wireless Charger Duo. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. There is a one-year warranty available on all Samsung products. Please reach out to Samsung's warranty department for assistance if your purchase falls within that time frame. Thank you for being a valued customer. -Bethany
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Written by a customer while visiting Samsung US
Customer Rating
3
Something definitely you live without
on August 9, 2024
Posted by: me123
from Fl
Expertise:Expert
You can definitely live without it but it's ok yo use if you just like to tap your phone and it's charging. Makes no difference in my life. I do jot charge my.phone at night (maybe that is why it hold it's battery well after 2 years), so.mayne thus charger is good for that as you are not using your phone. Otherwise I just don't need it. I don't have a watch either as the other side is only for the watch. But it works well after 2 years, if I use it.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Social Commerce, August 16, 2024
Hello there Me123, we appreciate you sharing your thoughts with us about your Samsung Wireless Charger Duo. We are happy to hear you have overall found the usage of this charger to be good, and know our customers have different routines and needs from their devices and accessories. Please, don't hesitate to write to us again if you have questions or would like to share your experiences with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US