Customer reviews from Samsung US
Samsung - Refurbished Excellent - Duo Fast Wireless Charger pad - Black
Average customer rating
2.5 out of 5
2.5
(46 Reviews)
Open Ratings Snapshot
Rating breakdown 46 reviews
5 Stars
12
4 Stars
5
3 Stars
1
2 Stars
5
1 Star
23
33%of customers recommend this product. 
(
11 out of 33
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Duo Fast Wireless Charger pad - Black
Customer Rating
1 out of 5
1
Waste of time, money and space
on October 21, 2021
Posted by: Mike
from GA
i was really excited to have this duo wireless charger for my phone and smartwatch. turn out it was a really big disappointment for me, the spot reserved for the watch will only charge select type of samsung smartwatch. i guess samsung forget to advise about that. i end-up not using it because of the extra space i needed to connect my samsung watch for anyway, i strongly recommend not to buy it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Convenient concept, does not deliver
on January 15, 2022
Posted by: Annie
this is one of the worst wireless chargers ever. i've read other reviews and thankfully mine does work. it charges my phone and my watch but it is super slow. i would expect a samsung charger that came with a samsung fast charging block and cord to be much quicker. sadly, it fails. if i hadn't gotten such a good deal on it when i purchased my new phone, i would have returned it long ago.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Does not work
on January 28, 2021
Posted by: Jarod
received wireless charger duo along with my new s21 and it does not charge regardless of positioning. it is only paired with a 9w charger so using that isn't much better.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Does not charge samsung Gear S3 watch
on February 1, 2021
Posted by: TexClydes
charges the phone, but the watch pad does not work. it charges for 5 minutes, then gives up and blinks red. the watch gets a few % of new charge, but then stops. i went from 44% to 46%. not good.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Could be better
on January 31, 2021
Posted by: nVl00kz
the phone charging pad works pretty great! but the watch side its not working right. i put my watch there it charges it for half a second then it turn off and starts blinking.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Doesn't work for S21 ultra
on March 13, 2021
Posted by: S21Ultra
i got this along with my new s21 ultra 5g. i love the phone but all the accessories i got along with it either do not work with this phone or work poorly (smart tags, sanitizer/charger, 25w charger, wireless charger). this charger doesn't work at all. i've tried it in all positions and with/without cover. unfortunately i can't recommend any of the samsung accessories with this phone except the phone cases.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not ideal
on July 20, 2021
Posted by: Ron 248
it might be okay for another phone but not the s21 ultra. because of the back camera, it does not sit flat against the charger which affects charging quality. if it's moved half an inch up or down left or right, it will not charge and you wake up the next morning realizing the phone was not charging. also the quality of charge takes longer than a plug-in.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 23, 2021
Hello Ron 248, thank you for reaching out. I know how frustrating this must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143543162
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Useless
on November 18, 2021
Posted by: Dude
no point in a wireless charger when it needs to be plugged into the wall in order to use it. you may as well use the charger on your phone and save yourself the extra hour of charge time. complete waste of money, and the description is misleading.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Written by a customer while visiting Samsung US
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