Customer reviews from otterbox.com
OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Average customer rating
4.4
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
252
4 Stars
65
3 Stars
20
2 Stars
14
1 Star
15
90%of customers recommend this product.
(
320 out of
354)
Customer Reviews for OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Posted by: Patrick 813
Verified Purchase:Yes
Let my phone on top of my car and drove away. Eventually my phone flew off the roof of my car at 45 miles per hour and got run over by another vehicle. I saw the entire thing and realized it was my phone and immediately turned around. When I got back to my phone, the otter box saved my phone.
I believe and trust my phone only in otter box.
I believe and trust my phone only in otter box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Randy73
Verified Purchase:Yes
Wish you had a bigger selection of bright colors. As one gets older one needs bright, easer to find colors. Glow in the dark ? Just a thought
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Postman
Verified Purchase:Yes
So I live otterbox but the reason I had to buy this case is that the original plastic part of the otterbox I bought cracked when I opened it to clean it. Here’s hoping this one lasts.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, September 30, 2019
Hi there!
We're sorry to hear about the damage with your previous Defender Series case! Did you know we have a stellar warranty? If you give us a ring at 1-855-688-7269, we'd be more than happy to get a damaged case replaced for you.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage with your previous Defender Series case! Did you know we have a stellar warranty? If you give us a ring at 1-855-688-7269, we'd be more than happy to get a damaged case replaced for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mom to Jack
Verified Purchase:Yes
Bought this Defender case for my teenage son + he puts it to the test daily! It’s awesome to know his phone is protected with the very best! He loves the peace of mind as much as I do + appreciates the durability. Plus he prefers the blue color like no other!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sunflowergirl
Verified Purchase:Yes
Great protection for your phone. I like the custom color that I got which was pink and black. I strayed away from the otterbox and have gotten other phone cases BIG MISTAKE!!
I had to go back to OTTERBOX!!
I had to go back to OTTERBOX!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
Phone upgrade = new Otter Box. You pay more, but get reliable phone protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: new user
Verified Purchase:Yes
I was unhappy that when I ordered the case as it didn't mention that I would need to order the second piece, so had to wait for that to arrive - finally got it today by regular mail, even though the e-mail I received said it was sent by fed ex. I was given a discount on the 2nd piece due to my inconvenience, which I appreciated. I assembled it but it's hard to get to the mute switch. This is my first iPhone so maybe I'm just not used to a case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 19, 2019
Hi there,
We’re sorry for the misunderstanding with your Defender case purchase but we are glad that we got the other half to you. The mute switch should not be difficult to access with this case. If you find that this problem persists, please do not hesitate to give our friendly Otters a call so that we can assist. Our number is 1-855-688-7269, and we are happy to help!
Sincerely,
OtterBox Customer Service Team
We’re sorry for the misunderstanding with your Defender case purchase but we are glad that we got the other half to you. The mute switch should not be difficult to access with this case. If you find that this problem persists, please do not hesitate to give our friendly Otters a call so that we can assist. Our number is 1-855-688-7269, and we are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kattarina
Verified Purchase:Yes
It’s a well-made high quality product but it’s just ugly. I got the blue and pink but it’s still ugly. If you have an active job or you are hard on your phone these complete coverage cases are great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com