Customer reviews from otterbox.com
OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Average customer rating
4.4 out of 5
4.4
(366 Reviews)
Open Ratings Snapshot
Rating breakdown 366 reviews
5 Stars
252
4 Stars
65
3 Stars
20
2 Stars
14
1 Star
15
90%of customers recommend this product. 
(
320 out of 354
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Customer Rating
4 out of 5
4
Color selection has gotten boring
on June 8, 2020
Posted by: Contractor Dick
Verified Purchase:Yes
I've always loved the way the Defender series protects my iPhone investment; It's all I would ever use...... But you color options have gotten down right boring! I miss the bright colors that allow me to find my phone in a busy work space. Please bring back some more exciting colors for the shells & slip covers. I usually use your build my own option..... but I almost fell asleep doing it this last time....... come on guys.... It's 2020
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Doesn’t fit the 8
on October 6, 2018
Posted by: Mamatbird63
Verified Purchase:Yes
Needed a slip cover for my husband’s iPhone 8 but this slip cover states it’s for the7/8 and it doesn’t fit the 8 st all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 8, 2018
Hey there Mamatbird,

We apologize for any confusion surrounding the Defender series slipcover! Out of curiosity, were you pairing this silicone with the inner lid/base with the case? If so, the rubber should stretch over the shell to complete the Defender series, and if this isn't the case, our Otter detectives would love to step in and solve this mystery. Please feel welcome to give them a ring at 1-855-688-7269, and they'll be more than happy to help out!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Absolutely wrong
on November 1, 2018
Posted by: KB2007
Verified Purchase:Yes
This doesn’t fit my iPhone 7. Not sure why the description says it’s for a 7 or 8; it’s way too big. Sent it back, but still waiting for a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2018
Hey KB2007,

We apologize that this Defender series slipcover seems a little too large for your iPhone 7! Are you, by any chance, using this piece in conjunction with the inner lid/base unit that is supposed to go underneath it? When paired with this shell, the rubber completes the Defender case and should perfectly encompass your device. Had you contacted us, we would have loved to help solve this conundrum!

If you'd like to take a look at the full Defender case with both pieces together, don't hesitate to follow the link below to check it out, and please feel free to give our friendly Otters a call at 1-855-688-7269 with any other questions or comments that might pop up!

https://www.otterbox.com/en-us/iphone-8-7/defender-series-build-your-own-case/apl2-iph16-byo.html#start=1

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Very disappointed
on May 14, 2019
Posted by: Jennarae
Verified Purchase:Yes
I bought this 2 weeks ago and in days the rubber teal outside looks absolutely disgusting! Wish I would have never bought it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 15, 2019
Hi Jennarae,

We are sorry that the slip cover on this Defender case is looking a little rough so early in the adventure. We want to see if we can turn this around for you. Please give our friendly Otters a quick call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Last for long time
on October 3, 2020
Posted by: MK007
Verified Purchase:Yes
This will be my second case. I love this product that protect my IPhone 8 since 2017.
My phone look new when take off the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
iPhone 7
on September 22, 2016
Posted by: Dave minton
Verified Purchase:Yes
When you buy outer box you don't have to worry about your phone getting Broke if you drop it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best case for protection!
on September 23, 2016
Posted by: Albrown1973
Verified Purchase:Yes
I've had otterbox since they first started providing cases for the iPhone, I've tried other brands for less that a few days and aways came back to Otterbox. Their customer service is great, the warranties are awesome. I'd say wholeheartedly Otterbox truly cares about their customers.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Worth the $$$
on September 23, 2016
Posted by: Bobby D
Verified Purchase:Yes
Since our first Otter Box on my wife's 4S thru her 7 we have put the Defender on 7 Apple products including my iPad. Drops from deer stands, counter tops to tile floor show no damage to phone. I do have a Lifeproof on my SE based on the number of times hunting around water.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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