Customer reviews from otterbox.com
OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Average customer rating
4.4
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
252
4 Stars
65
3 Stars
20
2 Stars
14
1 Star
15
90%of customers recommend this product.
(
320 out of
354)
Customer Reviews for OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Posted by: Cownich
Verified Purchase:Yes
Purchased for my husband as he is the foreman in a concrete manufacturing plant. Cheap plastic, no rubber cover (like his past one, same model as per packaging) and looked cheat. Requested return, purchased new one at the store.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 3, 2017
Hey Cownich!
We apologize about any confusion surrounding our Defender design for the iPhone 7/8! Our records show that you only ordered the inner plastic shell of the case itself, which means that unfortunately you only have half of the Defender in your hands! There is, in fact, supposed to be a rubber silicone piece that stretches over the back. Let's solidify that protection for your husband and get the other half out there! Please feel free to take a look at the rubber slipcover, sold separately via the link below, and if you have any additional questions on the case, reach out to our support team at 1-855-688-7269!
http://www.otterbox.com/en-us/iphone-8-iphone-7/defender-series-slipcover/apl2-iph16-slipcover.html#start=6
Warmly,
OtterBox Customer Service Team
We apologize about any confusion surrounding our Defender design for the iPhone 7/8! Our records show that you only ordered the inner plastic shell of the case itself, which means that unfortunately you only have half of the Defender in your hands! There is, in fact, supposed to be a rubber silicone piece that stretches over the back. Let's solidify that protection for your husband and get the other half out there! Please feel free to take a look at the rubber slipcover, sold separately via the link below, and if you have any additional questions on the case, reach out to our support team at 1-855-688-7269!
http://www.otterbox.com/en-us/iphone-8-iphone-7/defender-series-slipcover/apl2-iph16-slipcover.html#start=6
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Blam
Verified Purchase:Yes
I have only used Otter Box cases on all my phones in the past. The delivery of my case was very quick. I ordered the case the same day as I ordered the phone. Both arrived with in hours of each other. The Otter Box cases give very good overall protection for the cell phones that I invest in. Great service.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Razz
Verified Purchase:Yes
This is the first Otter Box Defender series that has desensitized by touch screen.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kpops
Verified Purchase:Yes
I love my new case! They made thoughtful design changes from the defender I had for iPhone 6.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: GreytScarves
Verified Purchase:Yes
My old iphone 5 died and I had to get a new phone. I got a 7 which meant a new protection. I purchased the pink box with the Grey slipcover so that the phone could be easily seen inside a black purse. I love it! Especially the Grey slipcover because it reminds me of my deceased son Grey and because it is a soothing color; feels good and is functional.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: rory
Verified Purchase:Yes
I only use Otter box Defender to protect my phones. They are the best I have seen. The only problem with the Otter Box is they have such a small selection of colors. Other case companies have a large selection of colors to choose from I believe last Otter box I bought I had a choice of about 6 colors.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 21, 2017
Hey Rory!
We are honored that you choose our cases time and time again to protect your phones! Thank you so much for your loyalty and your feedback. We apologize that we do not have a wide range of colors for this specific Defender, and we're happy to pass along this observation to our product design team for future consideration. In the meantime, if you have any further OtterBox questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!
Cheers,
OtterBox Customer Service Team
We are honored that you choose our cases time and time again to protect your phones! Thank you so much for your loyalty and your feedback. We apologize that we do not have a wide range of colors for this specific Defender, and we're happy to pass along this observation to our product design team for future consideration. In the meantime, if you have any further OtterBox questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ospreyg
Verified Purchase:Yes
This is the third time I went to Otterbox to protect various phones. I wouldn't willfully test its integrity, but I trust that it'll be ready for abuse.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hera
Verified Purchase:Yes
No slip, great grip, no worries if dropped. An iPhone 7 can't look any better than in a Defender case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com