Customer reviews from otterbox.com
OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Average customer rating
4.4 out of 5
4.4
(366 Reviews)
Open Ratings Snapshot
Rating breakdown 366 reviews
5 Stars
252
4 Stars
65
3 Stars
20
2 Stars
14
1 Star
15
90%of customers recommend this product. 
(
320 out of 354
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Customer Rating
5 out of 5
5
Fast delivery and great case
on October 2, 2017
Posted by: Blam
Verified Purchase:Yes
I have only used Otter Box cases on all my phones in the past. The delivery of my case was very quick. I ordered the case the same day as I ordered the phone. Both arrived with in hours of each other. The Otter Box cases give very good overall protection for the cell phones that I invest in. Great service.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Would never recommend
on October 3, 2017
Posted by: Cownich
Verified Purchase:Yes
Purchased for my husband as he is the foreman in a concrete manufacturing plant. Cheap plastic, no rubber cover (like his past one, same model as per packaging) and looked cheat. Requested return, purchased new one at the store.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 3, 2017
Hey Cownich!

We apologize about any confusion surrounding our Defender design for the iPhone 7/8! Our records show that you only ordered the inner plastic shell of the case itself, which means that unfortunately you only have half of the Defender in your hands! There is, in fact, supposed to be a rubber silicone piece that stretches over the back. Let's solidify that protection for your husband and get the other half out there! Please feel free to take a look at the rubber slipcover, sold separately via the link below, and if you have any additional questions on the case, reach out to our support team at 1-855-688-7269!

http://www.otterbox.com/en-us/iphone-8-iphone-7/defender-series-slipcover/apl2-iph16-slipcover.html#start=6

Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
A little disappointed
on October 4, 2017
Posted by: CinLou
Verified Purchase:Yes
I love the out side case but am having a terrible time texting a message. I have to tap way to hard and several times to get it to type. It's like it's curved or something the insides easyer than the outer region to tap. Gets very frustrating.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 4, 2017
Dear CinLou,

We dearly apologize that your Defender case has been causing so much frustration – we don’t want you to feel that you have to forfeit protection just to type out a simple text message. That's definitely not how we do things here at OtterBox! Please don't hesitate to reach out to our fantastic Otters at 1-855-688-7269, and they'll be thrilled to set you up with a brand new warranty replacement!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Always excellent
on October 4, 2017
Posted by: golfer20
Verified Purchase:Yes
As in the past I purchased otterbox for my new iPhone 7. As in the past when I dropped my iPhone there wasn't any damage. The cost of otterbox saves the cost of a new iPhone.
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
I always use Otter... but
on October 9, 2017
Posted by: Racebrat88
Verified Purchase:Yes
I am on my 3rd iPhone and have never had an issue while using an Otter. But, was disappointed that there is no Yellow offered for 8- my favorite color!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Otterbox for iPhone 8 protection
on October 9, 2017
Posted by: Rich
Verified Purchase:Yes
I bought this cover to protect my newly purchased iPhone 8. I like the newer color choices. An earlier version for my iPhone 5 S worked great; and the warranty is great.. However, for my iPhone 8 , The only thing I do not like, despite the iPhone's adjustment sensitivity for tapping on keyboard and icons, the plastic protection shield front for the otterbox makes it hard to tap, type and select items. IMHO the letterbox should match up with a faceplate that works with the iPhones. Otherwise a very good protect to date for protection for this expensive smartphone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
As promised, excellent
on October 11, 2017
Posted by: Jano
Verified Purchase:Yes
It is perfect. I especially like the new design of the flaps that close over the charging port.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Defender Slipcover for iPhone 7
on October 13, 2017
Posted by: kathy
Verified Purchase:Yes
Well worth the money. Very sturdy and durable , but unfortunately catches dust very easily.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 13, 2017
Hey Kathy!

"Dust-catcher" isn't exactly the term we're looking for when it comes to our cases! We're so glad to hear that your Defender is proving to be sturdy and durable, but we definitely want you to be able to leave it on the counter for a while without catching any random particles. Let's leave all this trouble in the dust - just call our handy Otters at 1-855-688-7269, and they'll find a quick fix for the issue!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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