Customer reviews from otterbox.com
OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Average customer rating
4.4 out of 5
4.4
(366 Reviews)
Open Ratings Snapshot
Rating breakdown 366 reviews
5 Stars
252
4 Stars
65
3 Stars
20
2 Stars
14
1 Star
15
90%of customers recommend this product. 
(
320 out of 354
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Case and Holster - iPhone 8/7 - Black
Customer Rating
5 out of 5
5
Very satisfied
on January 6, 2019
Posted by: Hank
Verified Purchase:Yes
Very satisfied & use it everyday for protection. I like that you can build your own case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best protection ever for your phonr
on December 31, 2018
Posted by: Mary0
Verified Purchase:Yes
I bought one for my phone and found it to be as described. So when our daughter bought her newer phone I purchased it for her. She is as pleased with this product as I am.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
2 Pieces of Plastic - No Packaging!
on December 30, 2018
Posted by: SanPM
Verified Purchase:Yes
I bought the defender build your own case for my granddaughter. I was very disappointed with what I received. I think the otterbox website should point out that there will be no packaging such as you would see if you were buying from a retailer. No guarantee materials either, altogether it looked like trash
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2019
Hey SanPM,

We're truly sorry to hear that the packaging for your newest OtterBox Defender caused some uncertainty! Occasionally, some of our separate case parts are packaged differently in order to save on materials and reduce a negative impact on the environment. The good news is that, even with different packaging, that case should keep the iPhone safe and secure for a long time to come! If you have any additional questions on this, please feel welcome to give our friendly Otters a call at 1-855-688-7269, and they'll be thrilled to help out!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good purchase
on December 17, 2018
Posted by: Elaina
Verified Purchase:Yes
I received this about 2 weeks ago and I am very happy. It looked beautiful and it has a good grip, however it did begin to get noticeably dirty, but nothing too bad. I would expect any phone case to get dirty, so this didn’t bother me much, but for someone hoping to keep the ”clean” look, I would suggest choosing a darker color.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Product
on December 13, 2018
Posted by: Big Bill
Verified Purchase:Yes
Appearance - Looks Great- and I know it will keep my phone safe.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Stands up
on December 5, 2018
Posted by: Phonedropper
Verified Purchase:Yes
I have always owned Defender Cases for my phones. I refuse to own a phone without one. I have dropped my phones more times then I can count, usually on concrete floors and I have never had any damage to my phone. They are great!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great fit.
on December 3, 2018
Posted by: Juan
Verified Purchase:Yes
Purchased a few weeks ago, fits great and works well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
It’s ok.
on November 24, 2018
Posted by: Dontbuythis
Verified Purchase:Yes
I bought this and the gray slip cover is fine. Makes the buttons on the side extremely hard to press though
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 27, 2018
Hey there,

We're so sorry to hear that the side buttons on this Defender series are acting a little stubborn! This is something that we don't typically see with this product, and our investigative Otters would love to give this a once over to see if we can help at all. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll be glad to provide any further assistance!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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