Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case and Holster - iPhone 11 Pro - Black
Average customer rating
4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
14
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
4
76%of customers recommend this product.
(
16 out of
21)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case and Holster - iPhone 11 Pro - Black
Posted by: Mike
Verified Purchase:Yes
I bought this about 3 months ago. The belt clip broke. Now it’s back pocket again
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 2, 2020
Hi Mike,
We’re sorry that the belt clip on your Defender Series case did not go the distance. Thankfully, we can easily replace that product through our warranty. Simply click on the link below and we will gladly get that going for you.
https://www.otterbox.com/en-us/warranty-claim
Sincerely,
OtterBox Customer Service Team
We’re sorry that the belt clip on your Defender Series case did not go the distance. Thankfully, we can easily replace that product through our warranty. Simply click on the link below and we will gladly get that going for you.
https://www.otterbox.com/en-us/warranty-claim
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Break to easy and hard to get replaced under warra
on September 7, 2020
Posted by: Bob Y
Verified Purchase:Yes
I currently have 2 broken ones and need them replaced under warranty, I need them for work and can actually buy and receive a new one quicker than going through process of replacing broken one
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 8, 2020
Hi Bob,
We're so sorry those Defender Series cases broke on you! You can set up a warranty at the link below!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
We're so sorry those Defender Series cases broke on you! You can set up a warranty at the link below!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Recently retired
Verified Purchase:Yes
I’ve always used this product on my work phones. I work in harsh conditions for a phone, so when it was time for a new personal phone it was a no brained.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great purchase. Saves money on broken phones
on November 15, 2020
Posted by: Hector
Verified Purchase:Yes
I bought otter box because I kept breaking phones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JasMichael
Verified Purchase:Yes
I have always have the Otter phone protection covers on every phones I have owned. The phones has never break.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
Replaced broken item. Needed to maintain lifestyle service
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Practical and easier to have my phone always read
on May 2, 2021
Posted by: Johny
Verified Purchase:Yes
Have used the defender for several years a repeat customer. So much easier to have the phone on my belt instead of a back pocket or wherever
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Commish23
Verified Purchase:Yes
OtterBox has been my phone protector for years. The belt clip used to snag in the belt but it is now made with a narrower belt clip.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com