Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case and Holster - iPhone 11 Pro - Black
Average customer rating
4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
14
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
4
76%of customers recommend this product.
(
16 out of
21)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case and Holster - iPhone 11 Pro - Black
Customer Rating
5
Buy the best; Otterbox has always been the best
on August 27, 2021
Posted by: SoCalPat
Verified Purchase:Yes
I’ve always bought Otterbox iPhone cases for every iPhone and whenever I buy a new iPhone I always buy the Otterbox Defender case. Unfortunately the belt clip got snagged on the seatbelt of my truck and luckily I just ordered the necessary part without replacing the entire case. Otterbox shipped immediately and I had my iPhone clipped to my belt once again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: drrich
Verified Purchase:Yes
The holster and case protect my iPhone and make it so easy to carry on my belt or when wearing scrubs in the OR. The customer service is outstanding. I highly recommend the defender holster series.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: boots
Verified Purchase:Yes
I have used "every type" of holster simply because I've broken so many in the past. But Otter is simply the best, you have to go out of your way to break one. Stop fooling around with the knock offs. just buy Otter you'll save hundreds in the end.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tony
Verified Purchase:Yes
My Clip broke and it was my case was replaced without question.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Everett
Verified Purchase:Yes
This holster was purchased because the one that came with the Defender series protection broke. The initial holster was NEVER right, it was slightly out of tolerance enough that it was extremely difficult to get the phone into it. This one seems better in that the phone goes into it somewhat easier.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ticked
Verified Purchase:Yes
I bought a cover for iphone 11 Pro...took over a month to get. Also bought the belt holster...it is the wrong one. Doubtful if I send it back it will get resolved and if so the phone will be an antique by then. Still waiting on a second phone protector for Pixel...been over a month. I will NEVER deal with this company again which doesn't even communicate to contact in any form.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 5, 2020
Hi there,
We're so sorry to hear your experience with Otter hasn't been everything you were hoping for.
We assure you this is anything but normal. Because of the unprecedented circumstances, we are operating at a reduced capacity to keep our Otters as safe as possible. We kindly ask for patience and grace, as operations are delayed. If you have any further questions or concerns, please feel free to click on over to our Support page below, and we'd love to help!
https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're so sorry to hear your experience with Otter hasn't been everything you were hoping for.
We assure you this is anything but normal. Because of the unprecedented circumstances, we are operating at a reduced capacity to keep our Otters as safe as possible. We kindly ask for patience and grace, as operations are delayed. If you have any further questions or concerns, please feel free to click on over to our Support page below, and we'd love to help!
https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jacquiquee
Verified Purchase:Yes
Bought this to use when I ride my horse, have had one before for a different iphone and it works great!! Slim profile, fits many different belt widths - even very wide ones - and the clip is very durable and secure. Easy to take the phone in and out, and can insert the phone face in or out. Won't buy another type clip, am sold on OtterBox!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Joan
Verified Purchase:Yes
When I upgraded my phone I really missed my Otter holster. I love that it is always on my belt and I know where it is. I don’t worry about my phone falling out of my pocket or getting scratched in my purse. The quality is superior.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com