Customer reviews from philips.com
Philips - SH50/50 Replacement Blades for Series 5000 Electric Shavers - Stainless Steel
Average customer rating
3.4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
57
4 Stars
10
3 Stars
10
2 Stars
10
1 Star
33
57%of customers recommend this product.
(
59 out of
103)
Customer Reviews for Philips - SH50/50 Replacement Blades for Series 5000 Electric Shavers - Stainless Steel
Customer Rating
1
Should have kept 5 yr old heads
on August 23, 2020
Posted by: Nickname34
Gender:Male
Have had razor 10+ years, only replaced heads once before, got these new ones and wished I’d kept the 5 yr old set. These are crap. At this pint looking to buy a new razor, won’t be a Norelco.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Care, August 27, 2020
Hi there,
We're sorry to hear that you didn't get the expected results with your Philips Norelco Shaver. For the best result when using your Philips Shaver with a foam or shaving gel, we'd recommend you to take care of the following: Always wash your face with water and soap before you start your shaving routine, after which you can apply your shaving gel or foam. Now you should start shaving by moving your shaver in circular movements over your skin. Doing this ensures that all hair growing in different directions are removed. If you're shaving dry, then we'd recommend you to allow at least 15 minutes for your skin to dry completely before you start shaving after washing it with soap and water.
Let us know if this helps you out, and if not, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We're sorry to hear that you didn't get the expected results with your Philips Norelco Shaver. For the best result when using your Philips Shaver with a foam or shaving gel, we'd recommend you to take care of the following: Always wash your face with water and soap before you start your shaving routine, after which you can apply your shaving gel or foam. Now you should start shaving by moving your shaver in circular movements over your skin. Doing this ensures that all hair growing in different directions are removed. If you're shaving dry, then we'd recommend you to allow at least 15 minutes for your skin to dry completely before you start shaving after washing it with soap and water.
Let us know if this helps you out, and if not, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Has HS-50 blades, not the superior HQ-8 lift-and-cut blades.
on August 20, 2018
Posted by: Elkhorn
Gender:Male
The new HS-50 single edge blades do not shave as effectively or as comfortably as the older/usual HQ-8 lift-and-cut blades. (The HQ-8 blade has been discontinued in the less expensive model razors.) The new HS-50 blades can yank on hairs rather than cleanly cut them, and you need to go over an area several times to get a close shave. The good lift-and-cut type blades are still available on the more expensive model Norelco razors. Hmm, I guess we all need to spend more money to get the quality shave from Norelco that we expect and were used to. Ah, American greed!
Pros: was once a great affordable razor!!
Cons: discontinued the lift-and-cut blades for series.!!, must now buy an expensive model for a good shave!!
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, August 24, 2018
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative so that we may quickly address these issues (reference this review).
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative so that we may quickly address these issues (reference this review).
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
2
Poor Performance
on September 8, 2019
Posted by: PellaFella
Gender:Male
I have been using Norelco shavers for 30 years!
I bought my Shaver 5100 April 29 2019 and loved the shave! Here it is 4 months later and the blades are dull!
I go to your web site to order replacement blades in hopes the new ones will last longer and you are out of stock. While on your site I read alot of reviews and they are not good! Whats going on? I am having second thoughts about buying another Norelco shaver!
I bought my Shaver 5100 April 29 2019 and loved the shave! Here it is 4 months later and the blades are dull!
I go to your web site to order replacement blades in hopes the new ones will last longer and you are out of stock. While on your site I read alot of reviews and they are not good! Whats going on? I am having second thoughts about buying another Norelco shaver!
Cons: poor blade quality
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 16, 2019
Hi there,
Thanks for sharing your concerns with us on here. We're sorry to hear your blades did not last as long as expected. It is also quite unfortunate that they seem to be out of stock at the moment.
However, we'd love to see how we could get back you back to shaving soon, and share our tips and tricks with you!
Therefore, we recommend reaching out to us via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for sharing your concerns with us on here. We're sorry to hear your blades did not last as long as expected. It is also quite unfortunate that they seem to be out of stock at the moment.
However, we'd love to see how we could get back you back to shaving soon, and share our tips and tricks with you!
Therefore, we recommend reaching out to us via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Shaver squeals mid-way into shaving
on December 22, 2018
Posted by: TomRI
Gender:Male
I've used this shaver for not quite a year. Found it to perform admirably, but in the past few weeks it suddenly squeals loudly requiring it to be turned off and back on several times. Goes another 10-seconds or so and begins squealing again and again. I rinse the blades in hot running water after each use (as recommended), and run it through the cleaning system once a week (also recommended). I'll try replacement blades, but after being a lifelong Norelco shaver user this is not up to their historical quality.
Pros: good cleaning system
Cons: blades squeal during shaving
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
changing blades is difficult
on July 12, 2017
Posted by: floppodog
Gender:Male
Replacing the shaving heads is unacceptably difficult. It is a good product other than this.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Replacement heads 50/52
on June 1, 2021
Posted by: Crazy Joe
Gender:Male
Brand new out of the box they shave poorly. My old 15 yo shaver does better.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 3, 2021
Hi there,
Thank you for taking the time to leave a review. We really appreciate your feedback on our shaving heads, and we regret hearing that you are not satisfied with their performance. We would suggest giving your skin some time to adjust to the new heads, and to reassess the situation after about 3 weeks.
If the poor results persist, or if you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to leave a review. We really appreciate your feedback on our shaving heads, and we regret hearing that you are not satisfied with their performance. We would suggest giving your skin some time to adjust to the new heads, and to reassess the situation after about 3 weeks.
If the poor results persist, or if you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Very bad shaving quality
on January 8, 2020
Posted by: Mike287
Gender:Male
I have Norelco 5200 for more than 2 years and now made huge mistake to decide to replace shaving heads. I bought Norelco SH 50/52 heads and installed them. After that I have shaver that practically not shaving. I reinstalled replacement headers by changing every head location. No big difference. Very disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 13, 2020
Hi Mike,
Thanks for sharing your experience here with us. We're sorry to hear that replacing the shaver did not help to improve your shave. Please know that you can reach out to our team on social media when you have product related questions or other remarks.
We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thanks for sharing your experience here with us. We're sorry to hear that replacing the shaver did not help to improve your shave. Please know that you can reach out to our team on social media when you have product related questions or other remarks.
We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
1
SH50 tell heads are substandard.
on November 7, 2020
Posted by: Anonymous
Gender:Male
I have a relatively new AT830, but when replacing heads with SH50, the quality of shave dramatically suffered.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 10, 2020
Hi there,
We are sorry for the inconvenience and thank you for sharing it.
Normally there is a compatibility with the AT830. Please use the link to reach out to the support team https://www.usa.philips.com/c-w/support-home. (1-800-243-3050 / Monday - Sunday 9:00 AM - 6:00 PM EST).
For any additional information come back to us at any time via social media (Facebook and Twitter), or via the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards,
Philips Consumer Care
We are sorry for the inconvenience and thank you for sharing it.
Normally there is a compatibility with the AT830. Please use the link to reach out to the support team https://www.usa.philips.com/c-w/support-home. (1-800-243-3050 / Monday - Sunday 9:00 AM - 6:00 PM EST).
For any additional information come back to us at any time via social media (Facebook and Twitter), or via the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com