Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
Ambient sound
on March 13, 2023
Posted by: BCrowley
[This review was collected as part of a promotion.] I mainly use my Galaxy Ear Buds when I'm at work. The Ambient Sound makes it easy to hear my surroundings.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds Pro 2, not much to complain about!
on March 13, 2023
Posted by: Jwins11
[This review was collected as part of a promotion.] It's great! Only problem is I wish the volume/ noise canceling worked better, even at its highest level I can still hear regular noises.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Crisp sound, solid fit
on March 13, 2023
Posted by: Kristineb
[This review was collected as part of a promotion.] These awesome little ear nuggets fit just right and the sound is clear, crisp and fresh. I connect these to my galaxy 21 ultra samsung phone daily to listen to music and watch videos. The Bluetooth connection is seamless and flawless. The one touch buttons on the buds themselves are a bit tough to figure out but with practice you can get what you want after a bit of fiddling around with them.
My absolute favorite thing about these ear buds is the battery life. I only charge the case once every 10-14 days. All in all we'll with the price they cost.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The budpro2 review
on March 13, 2023
Posted by: Jdizzle6
[This review was collected as part of a promotion.] I use my budspro2 everyday at work because I have a cdl license. The budpro2 fit well in my ear. However, the noise canceling feature doesn't do much. They have decent range and the battery life is about 4 hours. You have to position them just right in your ear for people to be able to hear/understand you.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 15, 2023
Hello Jdizzle, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Depending on how you are using the device, one bud at a time, or both together, there are three sound options for this device, ANC, off, or hear through. The off option may sound like it is attempting ANC but not functioning properly. Please ensure you are using the ANC feature, if this is the case and you believe it is not functioning properly, we have included a link to the Samsung Support Team who can offer further assistance. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
All In all, The features don't meet the price.
on March 13, 2023
Posted by: Lifelongsamsunglover
[This review was collected as part of a promotion.] I use my Galaxy Buds2 Pro, as a replacement for my Galaxy Buds +, which I loved until 1 stopped charging. So I replaced them with the Galaxy Buds2 Pro.
However without the rubber outer seal ring, I fear them falling out, the audio is decent but I wish there was just a little more volume. And wish there was a lot more audio equalizer control. Theres just not enough features to justify the price.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 21, 2023
Hello Lifelongsamsunglover, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. Without knowing what sound features you would like to be able to customize we can say there are available in the Samsung Wearables App 6 sound profiles you can choose from to help get the sound experience you are looking for. You can find this feature under earbuds settings and equalizer. The additional silicone tips that come with the device or the foam ones available on our website can also help you get the most secure fit from your buds. For any other difficulty you may experience, the Samsung Support Team, linked below can be reached for assistance at any time. Thank you for being a loyal Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Work great
on March 13, 2023
Posted by: Earle77
[This review was collected as part of a promotion.] They sound great worked awesome better than anything Apple
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Need these to help maintain sanity
on March 13, 2023
Posted by: Travel
[This review was collected as part of a promotion.] Well, what can I say about these incredible buds. They work great, and have purchased two live buds and am thinking about buying another buds pro 2. Sound clarity is phenomenal and the noise canceling feature us a must when traveling. Great product and I will continue to purchase Samsung. Not important, but I also have a Samsung 65" TV and phone.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earphones
on March 13, 2023
Posted by: ChefMarq
[This review was collected as part of a promotion.] Hard to find anything bad about it. It's by far my favorite buds that I've owned and would love to get the next one that drops. Hopefully, free 👀👀
Written by a customer while visiting Samsung US
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