Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
Lost them in a field
on July 12, 2023
Posted by: TR Percy
These are the first pair of Samsung Buds I have ever gotten and I love them! I've had them for about 9 months now. About a month ago, I lost the case and one of the buds in a hay field I was working in. It's nearly impossible to find things once you lose them in hay fields so I gave up hope. I used the Find My Earbuds feature but with all of the hay, they couldn't be found. I let everyone in the field know to keep a lookout for them but as time went on, I lost hope. We water the field almost every day and then we cut the hay with a swather. Then the hay was baled and picked up by the Bale Baron. So I thought they had been munched and killed. But yesterday, a fellow pipe mover in the same field found the buds! We didn't think they would work as they were wet and covered in mud. But after a good charge, they're as good as new! Fantastic quality and durability!
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Ear tips are no good
on July 29, 2024
Posted by: BamBam
[This review was collected as part of a promotion.] I had to buy new new ear tips, those that came with the buds are cheap. The buds wouldn't stay in my ears. But after new ones they stay put. The sound quality was always great, the issue are the cheap tips.
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 7, 2024
Hi there Bambam, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the secure fit of your earbuds is to you during usage. We are happy to hear you have found a method to ensure the secure fit of your earbuds. We have provided a linkt o the Samsung Support Team if you experience anything out of the ordinary with your earbuds or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice improvement!
on June 10, 2024
Posted by: Brandon
from Winston-Salem, NC
Expertise:Intermediate
Verified Purchase:Yes
Great buds! Stay in the ear a lot better than the old pros. Size is smaller and more streamlined. Sound quality is also amazing which should be expected at this price point. Noise cancellation is excellent. It still allows a little sound it but that is good so you are still aware of your surroundings, which is very important.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective
on July 22, 2024
Posted by: Jeff
Expertise:Expert
Verified Purchase:Yes
Right ear piece never worked. I sent them back for a refund.
Samsung wouldn't do a replacement.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, July 29, 2024
Hi there Jeff, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your device is to you every day. Without knowing what information was given regarding your return, we have provided a link to the Samsung Support Team if you have additional questions or would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I regret trading in my Buds Pro for these!
on March 3, 2023
Posted by: Lisa
Expertise:Expert
I am so incredibly disappointed in these earbuds. The original Buds Pro worked great but didn’t fit in my ears all that well no matter what tips I used, so I decided to “upgrade”. Very bad decision on my part. The Buds2 Pro won’t stay connected to any device I try to use them on. I’m so mad because I traded in my Buds Pro, so if I return these new ones, I’ll end up losing money.
Do yourself a favor and just skip the Buds2 Pro. They are not worth the trouble.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 7, 2023
Lisa, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We have included a link to the Samsung Support Team below who can assist you with the connectivity of your device. They can work with you one on one with options. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poorly Designed Ear Buds
on June 5, 2024
Posted by: WingTipFan
from Pittsburgh, PA
Expertise:Intermediate
There is no excuse for these poorly designed ear buds. The weight of ear bud is not distributed properly to allow it to stay in ear for any length of time. Found it is almost impossible to get a good seal so it is hard to say how the sound quality was. They fell out of my ears with slightest movements. Have had same issue with multiple ear tips from other manufacturers. Lost left tip while walking across a bridge and was unable to find it with find my Samsung device feature. They should be designed to stay in the ear and not fall out or what is the purpose of using them.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, June 10, 2024
Hi WingTipFan, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We completely understand that the fit of your earbuds plays a huge role in your overall enjoyment, usage, and uninterrupted listening experience with your device. We have shared a link below to an article to help you with the optimal placement of your device in your ears for a secure fit. You can also perform a fit test while wearing your earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not interest
on July 14, 2024
Posted by: Paul
from Park ridge ill
Expertise:Expert
Verified Purchase:Yes
Doesn't stay on my ear. Can I return it...i wish i can be able to return it. Not happy about it
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, July 15, 2024
Hi Paul, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important a secure fit of your earbuds is to your continued usage and enjoyment. Without knowing how long you've owned the device, we have provided a link to the Samsung Support Team to explore return options. We have also provided a link to an article to help you with the optimal placement of the earbuds for a secure fit. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Fall out my ears. The last buds were best.
on April 13, 2023
Posted by: Star
The sound is amazing. It's unfortunate that I will not keep them. They fall out my ears all the time.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, April 13, 2023
Hi Star, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the sound quality of your device. There are a few options to help you get the best and most secure fit as well. This device does come with additional silicone tips in a small cardboard box that came in your packaging. You can also perform a fit test while wearing the buds in the Samsung Wearables App. Lastly if you are still experiencing the difficulty, we do have available foam ear tips that may help you get the fit you desire. Thank you for being a Samsung customer. -Elizabeth
Samsung Community
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Written by a customer while visiting Samsung US
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