Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
Great Headphones
on December 27, 2024
Posted by: Jason
Expertise:Intermediate
Verified Purchase:Yes
Fits great in my ears easy to pair with my Samsung phone and tablet. Sometimes makes a light high pitched noise when wirelessly charging on some chargers for some reason
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
sound
on January 2, 2025
Posted by: graig
from north Dakota
Verified Purchase:Yes
great sound, nice color, nice features waiting to see how long batteries will last on the first charging and preformance
I would recommend this to a friend!
Design
3 out of 5
3
Response from Samsung USBy R&R Team, May 29, 2025
Thank you so much for your review, Graig! We’re ecstatic to see that you’re enjoying the great sound, vibrant color, and impressive features of the Galaxy Buds2 Pro. We understand your anticipation for the battery life and want to share that the Buds2 Pro provides up to 8 hours of playtime on a single charge. Plus, with a fully charged case, you can extend that listening experience to an incredible 30 hours! We can’t wait to hear more from you in the future. If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Noise complaint
on January 2, 2025
Posted by: Anonymous
from Texas
Expertise:Beginner
Verified Purchase:Yes
Hello, there is a ringing noise coming from the earphones when it is in ambient or noice cancelling mode
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds2 Pro, Nelly. The Buds2 Pro provide studio-quality sound that is not just for professionals. They offer an immersive listening experience that begins with full 24-bit audio, ensuring clear and rich sound. With Intelligent Active Noise Cancellation, you can hear what matters most because it effectively reduces even the loudest sounds. Whether you are enjoying music or taking calls, the Galaxy Buds2 Pro help you focus on what is important while minimizing distractions. We appreciate your feedback regarding the ringing noise in ambient or noise-cancelling mode. When using features like Active Noise Cancelling (ANC) or Ambient Sound, the sub microphone may pick up sounds from the environment. This can create a beeping or howling noise when wearing, removing, or adjusting the earbuds, especially if the sub microphone is accidentally covered. To enhance your experience, try to ensure that the sub microphone remains unobstructed while using the earbuds. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of purchase or within 60 days of device purchase at samsungcareplus.com. Your comfort and enjoyment are important to us. If this continues to be your experience, please be sure to reach out to us at Samsung Support. Thanks again for your input! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy Buds2 Pro
on January 5, 2025
Posted by: Jennifer
I have a pair of these (Black ones) that my husband handed down to me when he got a new upgraded pair.. I like the sound quality, however my ears and ear canals are so much smaller than his that they won't stay put and always fall out and the smallest ear tips they came with are still too big. In addition I am quite disappointed that I can't find any ear hooks that go around your ears similar to hearing aids that are compatible with this model. I think if I had something like that, it would make them a little more bearable. Can this be remedied somehow? I am sure that I may not be the only person with this particular conundrum.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your experience with the Galaxy Buds2 Pro, Jennifer! We genuinely appreciate your feedback and are here to help you make the most of your listening experience. We’re thrilled to hear that you enjoy the sound quality. The Galaxy Buds2 Pro are designed to deliver rich, immersive sound thanks to advanced audio technology, including 24-bit hi-fi audio and a larger woofer size for deep bass. We understand that finding the right fit can be challenging, especially if the smallest ear tips are not providing a secure fit for you. Samsung offers ear tips in three different sizes to help users find the best fit. We recommend trying each size to see if that improves your comfort and stability. To achieve the best fit, ensure the ear tip is properly attached before wearing the earbuds. Insert the earbuds following the direction of your ear canal for optimal comfort and sound. You can adjust them by rotating if needed, and experimenting with different sizes can help you achieve the best seal. Lastly, we noted your frustration about the lack of compatible ear hooks similar to those used with hearing aids. We are continually seeking to enhance our products, and listening to customer feedback plays a crucial role in that process. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us at Samsung Support. We're here to ensure you have a fantastic experience with your Galaxy Buds2 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Don't like the color, but they work.
on January 7, 2025
Posted by: Thomas
from New York
Expertise:Intermediate
Verified Purchase:Yes
It was the only color available. Not a fan. Wish I could exchange. The functionality is fine. Though they don't stay in my ears all that well
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 23, 2025
Thank you for sharing your experience with the Galaxy Buds2 Pro, Thomas! We're glad to see that you find the functionality to your liking. We designed these earbuds with comfort and a secure fit in mind, and we appreciate your feedback on the fit. Before wearing the earbuds, please make sure that the most comfortable earbud tips are securely attached. When inserting the earbuds, follow the natural direction of your ear canal for optimal comfort and sound quality. You can adjust their position by rotating them if necessary, and don't hesitate to try different sizes to achieve the best seal. Regarding the color selection, we understand that personal style is important, and we strive to offer a variety of options. We hope you continue to enjoy the high-quality sound and seamless connectivity that the Galaxy Buds2 Pro provides. If you have any further thoughts or would like assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds
on January 8, 2025
Posted by: phil
Expertise:Expert
Verified Purchase:Yes
Great fit an sounds . Good battery . I recommend them to anyone that wants a good pair of buds that won't fall out of your ears
I would recommend this to a friend!
Response from Samsung USBy R&R Team, May 30, 2025
How's it going, Phillip? Thank you for your great review of the Galaxy Buds2 Pro! It’s awesome to know that you’re enjoying the battery, fit and sound quality. With up to 8 hours of playtime per charge and a total of 30 hours with the case, these earbuds are designed for all-day use without worry. Your recommendation is invaluable, and we’re glad you’ve found the perfect pair that stays secure while delivering exceptional audio. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Earbuds
on January 11, 2025
Posted by: Shasta
from Macon, ga
Expertise:Intermediate
Verified Purchase:Yes
I love the sound on the earbuds. They fall out though. I need to find and solve the issue that causes them to fall out.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your experience with the Galaxy Buds2 Pro, Shatsa! We’re glad to see you love the sound quality they provide. To address the concern of them falling out, we recommend trying the different-sized ear tips that come with the earbuds. Finding the right fit can make a significant difference in comfort and stability. We hope you discover the perfect fit so you can continue to enjoy your music without interruptions! For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ear buds
on January 12, 2025
Posted by: VeeM
from Fort Worth Texas
Expertise:Beginner
Verified Purchase:Yes
Seem okay still getting used to using them not a expert in buds.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 13, 2025
Hey Vee! Thanks for sharing your honest feedback on the Galaxy Buds2 Pro. We always look forward to getting insights from our customers. We're glad to see you're getting used to them. It can take time to adapt, but we believe you'll enjoy their features. The Galaxy Buds2 Pro offer upgrades like high-resolution audio for better sound quality and a new shape for added comfort. They also include Galaxy AI with Live Translate, which helps in multilingual conversations. With an IP68 rating, these earbuds resist dust and water, so you can use them worry-free. Plus, you'll get up to 6 hours of playback on a single charge and up to 30 hours with the case. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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