Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Great ear buds
on March 13, 2023
Posted by: SamsungBuds
[This review was collected as part of a promotion.] I use these buds for work, listening to music , video calls. Sound quality is on par with bose but fitting can be improved.
Written by a customer while visiting Samsung US
Customer Rating
4
Great product, but fall off my ears
on April 2, 2024
Posted by: Jdavies
from Bristol, CT
Expertise:Intermediate
The look and sound are absolutely amazing. The noise canceling is a great feature. I truly enjoy my buds pro 2, but I have to wear a hat or ear band to hold them in place. Then if I do, they begin to hurt from the pressure. I've tried the different ear sizes that come with the product, they just pop out of my ears. I'm bummed because I have the new s24 ultra, the new watch and the buds all matching.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
love my ear buds
on May 1, 2023
Posted by: Jayloves2
[This review was collected as part of a promotion.] The ear buds are wonderful. They have noise canceling which is great feature because I can relax at work and listen to music without hearing anyone talking. I also enjoy that it has ambient setting as well. I don't like the pressing buttons because as soon as you tap an ear bud it will hang up your call so I don't like that feature.
Written by a customer while visiting Samsung US
Customer Rating
1
Keeps Falling
on February 22, 2023
Posted by: Ashkan
from Los Angeles
Expertise:Expert
Total garbage. It keeps falling specifically while working out
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 28, 2023
Ashkan, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you have already tried using the additional silicone tips in a variety of sizes to get a more secure fit, we recommend doing a fit test while wearing the buds. While connected to your device, the Samsung Wearables App can be used to perform a fit test and make recommendations if you do not have the device properly placed. Thank you for being a Samsung customer, please feel free to reach out to us with any further feedback or questions regarding your Samsung products. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The noise cancelation it's awesome
on November 10, 2023
Posted by: HecZam
[This review was collected as part of a promotion.] I work e every day with Samsung buds pro and they works great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound
on April 29, 2024
Posted by: Tp2024
[This review was collected as part of a promotion.] I loved my buds even before the AI updates. I love the ambient sound. I love that people can hear me clearly without background noise. I especially love that I can hear. The Ai updatesbwith the live translation makes it even better. And I have friends with airpods that envy my buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Connectivity is terrible
on November 17, 2022
Posted by: Nate
Bought these a few weeks ago. The sound quality is great fit is good. But they are extremely frustrating. The right ear and case connect to blue tooth just fine but it takes me a half our of restarting unpairing and general nonsense to get it to connect to both buds. For the expense that these are this shouldn't be an issue. Very disappointed. For reference I have a galaxy 21+ I use these with and use the wearable app that these where designed for.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 18, 2022
Nate, thank you for your feedback on the Samsung Galaxy Buds2 Pro. If you haven't already, please reach out to the Samsung Support or Customer Care+ Teams for assistance troubleshooting your connection difficulty. Please feel free to reach out to us at any time with further feedback or questions about your Samsung products. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Upgrade over Pro but semi loose fit
on December 7, 2022
Posted by: teapany
from San Jose, CA
Expertise:Expert
[This review was collected as part of a promotion.] I bought these in September, I owned the previous Buds Pro. The sound is an upgrade as is ANC, but even with the largest eartips, my left ear is loose at times. I used memory foam tips with the Buds Pro, and I used the smallest size for those. Just be warned that for those with huge ear canals, they may fall out.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US