Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Worth the money
on December 2, 2024
Posted by: Anonymous
from Mississippi,USA
Expertise:Intermediate
This is my second pair of galaxy buds. The first pair I had less than a month before they were eaten by a pitbull puppy. I immediately purchased a new pair. The features are amazing I have had this pair for about 6 months and highly recommend them
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 2, 2024
Posted by: coolhokie
from Centreville, VA
Expertise:Expert
Great product. I love the light purple color and provides comfortable fit and sounds awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: CGL1926
from NC
Expertise:Intermediate
Verified Purchase:Yes
These buds are very comfortable. And I love the color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love, Love, Love! They are great, small,convenient
on December 2, 2024
Posted by: Terrylynn
from Midway, GA
Expertise:Beginner
Verified Purchase:Yes
Love them! They are fantastic, easy to use and comfortable.
Written by a customer while visiting Samsung US
Posted by: Jaee
from New York NY
Verified Purchase:Yes
The buds are too big and hurts my ear. I got these only because my first pair of buds went bad, but they fitted well.
I would recommend this to a friend!
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, December 9, 2024
We appreciate you taking the time to share your feedback on the Galaxy Buds2 Pro, Jaee. Your feedback is crucial to us as we continue to make improvements. With the Galaxy Buds2 Pro, you can enjoy real-time translations using Galaxy AI. Simply use the interpreter feature on your compatible Galaxy phone to receive clear translations through your Galaxy Buds, whether in person or over the phone. To wear your Galaxy Buds2 or Galaxy Buds2 Pro properly, ensure the earbud tips are securely attached before inserting them according to the direction of your ear canal for optimal comfort and sound quality. If you need to make adjustments, you can rotate the earbuds or try different sizes; we recommend experimenting with various ear tips to find the most comfortable fit. Check out the link attached for options to help you get a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003618/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003618/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Great quality. Tracking is my problem.
on December 6, 2024
Posted by: Redpack
I know that this is the buds 2 pro. I had the regular buds 2 graphite and they aren't on the samsung website no more. I love the qaulity. The sound is great. The ANC, active aware, all that is great. Ive never tried the active translator but im guessing thats great. My problem is the tracking, this is the worst tracking ever. You can only track them when the case is open and/or they are connected to the phone, why would i track them when im using them it makes no sense. And i get that a constant tracker might ruin the battery life but I'd rather let them die and recharge them instead of losing them or they getting stolen. So i just lost these earbuds at school and some kid probably just snatched up my 125 dollor earbuds, im a little mad. And i get "dont lose your earbuds" and i shouldn't, but mistakes happen and they fell out my pocket. So for a summary for anyone who wants to buy these please dont get them for the tracking, and dont lose them because you wont be able to find them unless you have some luck. And samsung please improve this, i hear the the buds 3 have the same problems. So please fix this feature.
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R Team, December 10, 2024
We appreciate you sharing your experience with the Galaxy Buds2 Pro. We're glad to hear you enjoy the sound quality and ANC. Can't find your Buds? SmartThings Find will lead you to the last location connected. If you misplace your Buds, you can use SmartThings Find to locate the last known connection. If you forget a Bud and walk away, you should get an alert when disconnected so you don't accidentally leave them behind. We hate to see that you may have had your Buds stolen. Products sold by Samsung are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship, as specified for each product. Additionally, customers have the option to purchase Samsung Care+ for eligible devices, which provides extended protection and extra support. Eligible mobile devices can be enrolled on Samsung.com at the time of purchase or within 60 days after the purchase at samsungcareplus.com. If you need any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Jimmy
from West Virginia
Expertise:Expert
Verified Purchase:Yes
Love them so much better than the buds fe and got such a great deal
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bebe
from Ny
Expertise:Expert
Verified Purchase:Yes
I don't love it. Too bulky in my ear. Always dropping and hurts after a while.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 10, 2024
Hey Bebe! Thanks for reaching out to share your thoughts on the Galaxy Buds2 Pro. The Buds2 Pro offers impressive features, including AI assistance directly in your ear, Intelligent Active Noise Cancellation, and enhanced 360 Audio for an immersive listening experience. They also provide a secure and comfortable fit. We understand that comfort is a key factor in your listening experience, and we hate to hear they feel bulky and uncomfortable for you. The Galaxy Buds2 Pro is designed to offer a snug fit with a compact profile, but ear fit can vary depending on individual ear shapes. You may want to experiment with the different ear tip sizes included in the package to find the best fit for better comfort and to minimize slipping. Additionally, cleaning the ear tips and earbuds can help maintain their grip and feel. If the discomfort persists, we suggest checking out our support page attached for tips on wearing the Buds2 Pro correctly. Thank you for sharing your thoughts, and we’ll pass your feedback along so that we can continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003618/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003618/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US