Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
Galaxy Buds2
on November 25, 2024
Posted by: G W 307
Expertise:Intermediate
Verified Purchase:Yes
They work great and fit well. I like the widget on my phone to control them. I haven't used them long enough to determine battery life.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
IN LOVE!
on November 26, 2024
Posted by: Storm013
from Duluth, MN
Expertise:Intermediate
I bought my Buds2 Pro a couple of months ago and I love them! The only thing that annoys me is that they don't come with more silicone inserts for your ear like other headphones/ buds. But otherwise, I love them and I use them all the time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Storm013, we appreciate you sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We understand the additional ear tips are vital in getting the perfect fit with your earbuds. These should have come in a small cardboard box in your original packaging where the charging cable was located. If this is not your experience, we have provided a link to the Samsung Support Team to offer additional assistance and resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds 2 pro
on November 26, 2024
Posted by: Gaudencia
from South carolina
Expertise:Expert
Verified Purchase:Yes
I loved them. They fit comfortably in my ears. Hey
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy buds 2
on November 26, 2024
Posted by: Rodman
Expertise:Expert
Verified Purchase:Yes
Great sound and can't believe how well they stay in my ear!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't fit they won't stay inside my ears.
on November 26, 2024
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
I don't like them, don't stay inside my ears! They keep falling out and I can't get ultimate sound experience.
No, I would not recommend this to a friend.
Design
1 out of 5
1
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Tavis Colvin, we appreciate you sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We understand how valuable the ideal fit of your earbuds is to your overall listening experience and continued usage. We have provided a link below to an article to help you with the placement of your earbuds for a secure fit. We also recommend using the Samsung Wearables App to perform a fit test to ensure the earbuds are secure prior to any activity. We have lastly, shared a link to the Samsung Support Team if you have any questions or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Love samsung but these missed the mark
on November 29, 2024
Posted by: Dylon5985
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
They do not fit into my ears. I have found no one who can wear them
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 29, 2024
Hi Dylon5985, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We completely understand how frustrating it is to have earbuds that are not fitting as expected and causing interruption to your listening experience. We have provided a link to an article to help you with the fit of your earbuds, and recommend using the Samsung Wearables App to perform a fit test with your earbuds. We have provided a link to the Samsung Support Team if you would like additional assistance with the fit or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The feel!!!!
on December 1, 2024
Posted by: Aron
from Oklahoma
Expertise:Expert
Verified Purchase:Yes
If you loved the Buds Live and the first Bud Pros you will LOVE this these. Buy them yesterday!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pretty good!
on December 2, 2024
Posted by: VJPP
from Pennsylvania
Expertise:Beginner
Verified Purchase:Yes
I definitely like these, BUT I do wish that the noise cancelling was more effective or maybe it's just my ears! It'd be nice if they came with at least 2 other sized ear tips in case the original ones don't fit as well
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hi there VJPP, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the overall fit and ANC setting of your earbuds is to you every day. The additional ear tips in a larger and smaller size should have been included in a small box along with the charging cable in your original packing. We have provided links to an article to help you with the ANC setting and another to the Samsung Support Team if you did not receive the additional ear tips with your device. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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