Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: Elysium
from Topeka KS
Expertise:Intermediate
Verified Purchase:Yes
These are most definitely better than the first gen ear buds! They don't fall out of my ears like the gen 1 buds did Super happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Cesar
Verified Purchase:Yes
excellent design... super comfortable, the battery lasts a long time... and above all very good sound
Written by a customer while visiting Samsung US
Posted by: WhysKellieWise
Verified Purchase:Yes
Galaxy Budsreally hurt my ears. i wish it were different
No, I would not recommend this to a friend.
Features
2
Response from Samsung USBy Social Commerce, November 19, 2024
Hi there WhysKellieWise, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We know the ideal comfortable fit of your earbuds is vital to your continued usage and enjoyment. We have provided a link to an article to help you with the placement for a comfortable fit, and recommend doing a fit test in the Samsung Wearables App as a follow up. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: NGOH
from Phoenix, AZ
Expertise:Expert
Verified Purchase:Yes
It's great I love it and I'm a samsung fan for it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Everything about these buds is exceptional EXCEPT-
on November 21, 2024
Posted by: Amazonian Teacher
While I love the color and the fit, I love the sound quality and the casing... The power doesn't last long. I wear one at a time while keeping the other in the charging case because I will need to change them out after a few hours.
Response from Samsung USBy Social Commerce, November 22, 2024
Hi Amazonian Teacher, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We couldn't be happier to hear you are pleased with the features and audio quality of your new earbuds. We would be thrilled to help you troubleshoot the battery life of your device. We have provided a link to an article to help you address this matter. We have also shared a link to the Samsung Support Team. You can reach them through chat directly if you ever have questions or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: George
Verified Purchase:Yes
The sound is great and they fit nicely in my ears.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Great heaphones for my workouts.dont wanna lose my buds pro 3
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sean
from Chicago
Verified Purchase:Yes
Very nice and good sounds for me. I enjoy with this everyday
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US