Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
2 out of 5
2
Quality issues
on October 26, 2024
Posted by: Swaroop
Verified Purchase:Yes
Probably got a defective pair. Connection kept dropping after 2 -3 seconds on all paired devices.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there Swaroop, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the uninterrupted listening experience is to you with your earbuds every day. We would love to help you with this experience and we have provided links to two articles to help you troubleshoot this matter at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good for your money
on October 26, 2024
Posted by: Benjamin
from Reno, NV
Expertise:Expert
Verified Purchase:Yes
Earbuds are easy to use clear sound long battery life sound quality is good easy to use phone quality and music quality are good as well
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 14, 2024
Hi Benjamin, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are loving the usage and listening experience with your new earbuds. We have provided a link to the full device manual and Samsung Support Team if you are interested in additional features that may further enhance your experience. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love these!
on October 26, 2024
Posted by: Ariel
from Missouri
Verified Purchase:Yes
Love these! They have great sound and they fit in my ears and stay put. Everyone's ears are different and most times buds fall out of my ears (which is why I usually prefer the over ears headphones), but these stay in place. I love how easy it is to switch between galaxy phones with them (I have a galaxy phone for personal and another for work).
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds.
on October 26, 2024
Posted by: Zjl23
from Canton Ohio
Expertise:Intermediate
Verified Purchase:Yes
The sound and comfort of these earbuds is excellent. I only wear them to workout and take and occasional call but they function flawlessly. They have never fallen out either as some others have stated. I will say the FE model maybe a touch more secure but the better sound is easily worth that small or non-existent trade off. Battery life seems great but I never tested it. 4 or 5 hour and a half sessions and case still had a green light. What more can you ask for.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade from the buds pro
on October 27, 2024
Posted by: Beelal
from Houston, Texas
Expertise:Intermediate
Verified Purchase:Yes
Great sound, a lot more clarity than the buds pro. ANC is a lot better as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Amazing sound quality
on October 29, 2024
Posted by: Joseph
Verified Purchase:Yes
The sound quality is amazing. Battery life is very long as well. Only con is that it's a bit wierd shaped and it's hard to get out the ear sometimes, but at least I know they'll never fall off while running
Response from Samsung USBy Social Commerce, November 13, 2024
Hi there Joseph, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are ecstatic to hear you love the daily experience you have with your Galaxy Buds2 Pro. We hope you'll reach out to us again if you have any questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on November 7, 2024
Posted by: Inspctr13
Sound is clear. I like conversation mode. We'll worth the price.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They arent bad, but not for small adult ears.
on November 11, 2024
Posted by: Micah
Expertise:Expert
Verified Purchase:Yes
They are huge and really hurting my ears. I desperately miss the old design. The ambient noise muting isnt as effective as my old pair.
Features
5 out of 5
5
Design
1 out of 5
1
Response from Samsung USBy Social Commerce, November 11, 2024
Hi there Micah, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important a comfortable fit of your earbuds is to you every day, and we would love to offer any assistance possible to resolve this matter. We have provided a link to an article to help you with the placement, and recommend performing a fit test in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would like additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
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