Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
2
Ear infection
on October 21, 2024
Posted by: Dolphin1
Bought those on April. It starting to give me ear irritation, I thought it was temporary symptoms but it continues to happen as I used. So, I contacted Samsung and sent buds 2 pro to them and also sent the picture of both of my ears where you can see clearly infected and swollen l. But, they rejected claim only because I didn't see doctor with my symptoms....
Response from Samsung USBy Social Commerce, October 22, 2024
Hey there Dolphin1, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. Your feedback is crucial to us as we continue to strive for a superior experience for our customers with their chosen device. We have provided a link to the Samsung Support Team if you have additional questions about your device or ways to resolve this matter with your earbuds. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Lay in bed
on October 22, 2024
Posted by: Bootherl2
I believe can be very informationalandvabperron can learn alot
Written by a customer while visiting Samsung US
Posted by: Kddddddd
Verified Purchase:Yes
Good. Fnfnfhfhfhfh
Written by a customer while visiting Samsung US
Posted by: James
from Aurora Colorado
Expertise:Expert
Verified Purchase:Yes
The Galaxy buds 2 Pro were really nice. They had to touch sensors on the earbuds that made things really easy to use. If I had the option, I would have kept both. Seeing as I currently have some other earbuds as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John Galt
from Texas
Expertise:Intermediate
Verified Purchase:Yes
They're fantastic! I really like that they have an active noise canceling mode and an ambient sound mode. The sound quality is great as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not actually water proof
on October 25, 2024
Posted by: Nancy
I have the galaxy buds 2 pro and they are claimed to be water proof thought recently I used them when it was slightly raining (drizzling) and now the button doesn't work
Response from Samsung USBy Social Commerce, October 28, 2024
Hi Nancy, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how frustrating it is to have a new device that is not operating as intended. The Galaxy Buds2 Pro have an IP rating of IPX7 which does mean they are water resistant rather than truly waterproof, and can withstand some exposure to moisture but we always recommend ensuring they are dry prior to being placed back in to the charging case. We have provided a link to the Samsung Support Team to offer assistance with the tap function of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Anc rulz
on October 26, 2024
Posted by: Girth
from Dallas Tx
Expertise:Expert
Excellent...have multiples. Buy them! Wear app is too cool
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung just keeps getting better. Buds Pro 2
on October 26, 2024
Posted by: Chad H
from Florida
Verified Purchase:Yes
These buds are awesome. Don't skip the set up process. Install the app on your device. Go to earbud settings, then Earbud test fit. Then run the test, if you don't get the proper fit try adjusting them. If still no go then change the tips. They come with Small, Medium, and Large. Swap them out until you gat it correct. I needed large. Changed them out and now perfect. Noise cancelling is perfect. It's all in the set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US