Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5 out of 5
5
Comfort
on October 14, 2024
Posted by: Chaney
from Missouri
Verified Purchase:Yes
Fit comfortable in the ears for long periods of time.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome product!!
on October 16, 2024
Posted by: Lorelei
from Lima, Peru
Expertise:Intermediate
Verified Purchase:Yes
I'm impress with the life time of the battery of my buds2, unique perfomance of audio quality and very luxury presentation, love it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ouch
on October 17, 2024
Posted by: RGreen80
from Macon, GA
The sound is great. I love that I can use hand gestures to pause/play videos, mute notifications, reject calls, etc. I can also control them through my Samsung watch 7. It's great that they recognize when they are in your ears as well.
With that being said, I have went back to the earbuds I was using before buying these. The way they're made, they've rubbed my ear raw. It's not the tip, I've tried them all. It's the actual earbud. They're too painful for me to wear.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 18, 2024
Hey there RGreen80, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We love hearing how much you enjoyed the audio quality and software capabilities of your earbuds, and we would love to help you troubleshoot a comfortable fit. We have provided a link to an article to help you with the fit, and recommend performing a fit test. We have also provided a link to the Samsung Support Team if this experience continues and you would like to explore additional options available to you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
bad design they hurt my ears
on October 18, 2024
Posted by: mike s
Expertise:Expert
Verified Purchase:Yes
they hurt my ears. i wish they had ear wing tip like buds fe, features of buds pro 2 and design of buds fe. thats what samsung should make...for buds4pro
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 18, 2024
Hey there Mike S, thank youf or your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it is to have your usage interrupted trying to find just the right fit. We would love to help you with this matter, and have provided a link to an article to help you with the placement. We also recommend a fit test be performed while you are wearing your earbuds and connected in the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team. You can reach them directly through chat to get assistance in troubleshooting and aligning your device to your usage needs. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed.
on October 18, 2024
Posted by: SJAIN
from Austin
Expertise:Intermediate
Verified Purchase:Yes
I have been an avid samsung user, and owns so many samsung device. I must say I am disappointed with this specific one. I had galaxy buds plus earlier and they were awesome both with sound and fit, but these are terrible fit and sound not half as good as my previous. I hope something can be done about this.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 21, 2024
Hey there SJAIN, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you troubleshoot any frustration you are experiencing and truly love your new earbuds. We have provided a link to an article to help you with the fit of your device, and recommend a fit test with your earbuds while connected in the Samsung Wearables App. For the audio quality, we have provided a link to an article to help you ensure the earbuds operate as intended, and a link to the full device manual to help you make adjustments to the equalizer to an audio profile that best aligns to your listening preferences. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if these experiences continue or you have any questions about your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Case not slippery, charge fast, nice sound.
on October 19, 2024
Posted by: Neshia
from Carrollton Texas
Expertise:Intermediate
Verified Purchase:Yes
Love the buds nice fit and nice sound. Love the case, and quick charging.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy trade in program.
on October 21, 2024
Posted by: Targetryan
from Shakopee, MN
Expertise:Expert
Verified Purchase:Yes
Great product and a great price. Traded in a old wire pair to get a discount.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sound
on October 21, 2024
Posted by: K Young
from Lawton, OK
Expertise:Intermediate
Verified Purchase:Yes
I am looking forward to excellent sound, but it does not reach what I expected.
Response from Samsung USBy Social Commerce, October 22, 2024
Hi K Young, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be when your expectations are not met with your new device. We have provided a link to your full manual to help you with the steps to change the settings for your audio profile to best align to your preferences. We have also shared a link to an article to help you troubleshoot the audio quality if you believe your device is not operating as intended. Lastly, we have provided a link to the Samsung Support Team if you wouldlike to discuss your experience further or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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