Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6 out of 5
4.6
(6,414 Reviews)
Open Ratings Snapshot
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product. 
(
270 out of 375
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4 out of 5
4
In one ear, and out the other
on September 19, 2024
Posted by: xXblackraveXx
Expertise:Intermediate
I really wanted to love these. They fit perfectly in one ear but constantly fall out of the other. No matter how I try to adjust them it won't stay. The ear buds don't come with different size attachments. So I'll will have to send them back sadly.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung Buds2
on September 21, 2024
Posted by: sanmanbob
from Tampa FL
Verified Purchase:Yes
Pretty cool buds but not made for working out in the gym.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not for small ears
on September 22, 2024
Posted by: Nicole
Expertise:Intermediate
Verified Purchase:Yes
These are always falling out my ears but now I've waited to long and can't return.
No, I would not recommend this to a friend.
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 23, 2024
Hi there Nicole, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand the frustration that must be felt when your listening experience is interrupted by adjustments to the placement of your earbuds. We have provided a link to an article to help you with the ideal placement, and recommend following up with a fit test performed in your Samsung Wearables App. We have also prrovided a link below to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good
on September 23, 2024
Posted by: Dani
Expertise:Intermediate
Verified Purchase:Yes
Good sound, noise canceling battery life. Fit slightly good compared to buds pro. Miss the sport lock from previous series. Tried the pro 3 but don't like that fit at all
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good sound
on September 26, 2024
Posted by: Music lover
from New York
Verified Purchase:Yes
Very good quality and sound very happy with these!
I would recommend this to a friend!
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Short battery life
on September 28, 2024
Posted by: Robynn
Expertise:Expert
Verified Purchase:Yes
These have great sound but only 5 hours of battery, so I returned them. You'd think with expensive earbuds they would have longer battery life.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hello Robynn, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We understand how valuable the lasting battery life of your earbuds are to you every day. We have some great resources available to help you with the battery life of your device, and have linked below for your convenience. We have also provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nothing shy of perfect
on October 1, 2024
Posted by: Rich
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
The sound of the movies I watch while using these is incredible. Clean. Crisp. Clear. Perfection. It's like sitting in a Surround sound theatre! The fit is excellent and the color is great.
Might be in need of the Buds3 Pro now, lol.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This are not for me
on October 4, 2024
Posted by: Da Girl
Does not stay in my ear. I'm disappointed with this version.
Response from Samsung USBy Social Commerce, October 10, 2024
Hi Da Girl, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your earbuds are to you every day, and we would love to help you troubleshoot this matter to have the best experience possible. We have provided a link to an article to help you with the placement of your earbuds, and recommend doing a fit test with your earbuds while connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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