Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Buds 2 Pro.
on September 4, 2024
Posted by: Wingtot
[This review was collected as part of a promotion.] Good sound, good noise canceling. Quick pairing with my galaxy phone. Would be a five star if they maintained the smaller buds 2 design. They're still going strong a year. I would keep them if they could support Galaxy AI.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not bad, if they stayed connected
on September 5, 2024
Posted by: Gristok
[This review was collected as part of a promotion.] Product is ameture at best. Disconnects while listening to music. Maybe galaxy AI would help this product do better. Phone and buds both updated. Sometimes will not even pair to my S23 Ultra. I have to go into the app to tell the earbuds to wake up and connect when I put the earbud into my ear, Before it would auto connect. Wanted to like this product but it's not great.
Value
2
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there Gristok, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would love to help you have the best experience possible with your earbuds, and troubleshoot the Bluetooth connection. We have provided links to a few articles to help you in this at your convenience. We have also shared a linkto the Samsung Support Team if you have additional questions or continue to have this experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
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Samsung Community
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Facebook
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Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Buds 2 pro
on September 5, 2024
Posted by: Robyyy
[This review was collected as part of a promotion.] The Buds 2 Pro demonstrated exceptional audio quality, delivering high-fidelity sound and extended battery life. Its durable construction and effective noise cancellation proved particularly advantageous during my fitness regimen.
Furthermore, the integration with Galaxy AI provided a significant enhancement when paired with the S23 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and great quality overall
on September 6, 2024
Posted by: Theozaum
[This review was collected as part of a promotion.] I use this buds everyday, honestly never used anything better, i use it in the gym, at home and even at work, it fits every scenario
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Quality sounds
on September 7, 2024
Posted by: FoeTwenty
[This review was collected as part of a promotion.] The mic on the Galaxy bud pro makes working with Galaxy AI a breeze. Responsive results is a reality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Noise Cancellation
on September 6, 2024
Posted by: Jayborocks
[This review was collected as part of a promotion.] Earbuds do really well when it comes to blocking out noise. Love that you can still hear voices even with noise cancelation with the settings option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great little Buds!
on September 7, 2024
Posted by: CJDPrionAwareness4mom
[This review was collected as part of a promotion.] For the short amount of time I had these they were super great! Awesome sound, great battery life, very clear and easy to use too. I have another pair of buds my guy didn't want I'm using now from a different manufacturer that I have yanked from out my ear in frustration not being able to turn the dang volume up, answer a call, or hang up from one, sound pretty crappy, and they actually costed around the same price as my galaxy buds that were 100000x better no doubt hands down! ~Definitely~Recommend~
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great feature
on September 7, 2024
Posted by: Borboa
[This review was collected as part of a promotion.] I have not tested out the Galaxy AI. However, i use these headphone to enjoy music, movies and other video content, and phone calls. They fit very well in my ears and find myself rarely having to adjust the earpiece in my ear. The noise cancellation feature is a game changer and a great feature. I havent had any issues with this product.
Value
5
Written by a customer while visiting Samsung US