Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Good but not great
on August 26, 2024
Posted by: Matthew1831
[This review was collected as part of a promotion.] I use my ear buds daily. My wife bought them for me as a birthday present. The battery life is good on the ear buds and the charging case.
The sound quality is better with the surround sound off.
I have tried on several occasions to run with my ear buds but they won't stay in my ear. To be honest I have a hard I hard time keeping the ear buds in just walking sometimes.
The mic seems to need some work. When I am only wearing one while on a phone call, sometimes people have a hard time hearing me.
The sound quality is better with the surround sound off.
I have tried on several occasions to run with my ear buds but they won't stay in my ear. To be honest I have a hard I hard time keeping the ear buds in just walking sometimes.
The mic seems to need some work. When I am only wearing one while on a phone call, sometimes people have a hard time hearing me.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi Matthew1831, thank you for sharing your feedback on your Samsung Galaxy Buds2 Pro. We understand how important your earbuds are to you for a wide range of activities every day, and we would love nothing more than to help you with any aspects that are not meeting your expectations. With regards to the fit, we have shared a link to an article to help you with the ideal placement, and doing a fit test with your earbuds connected in the Samsung Wearables App. For your microphone, we have also shared a link to an article to help you with call features and settings of your earbuds. Lastly, we have provided a link to the Samsung Support Team. If you continue to experiene any of these matters, or have questions you can reach out experts directly through chat. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Samsung Community
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Sound quality and clarity is unbelievable
on August 26, 2024
Posted by: Fabe34
[This review was collected as part of a promotion.] Purchase these when I got my new S24+. The sound quality is incredible and the clarity of the other end everyone that I speak to has never complained or had an issue with hearing what I had to say. The noise cancellation is great too. I'm an engineer and I need silence once I have both buds on it's like if I'm in another place. Would definitely recommend these to anyone looking to purchase great earbuds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing samsung device!
on August 27, 2024
Posted by: Jossmntn
[This review was collected as part of a promotion.] This product is one of my favorite from the Samsung family, Galaxy Buds2 pro work perfectly and sound is super clear without hurting my ears, also its shape fits properly.
I use them while I'm cooking, training, or working, they are part of my daily basis.
One of the most useful features is that you can control calls, music and sound thru the touch controls without using your cell phone.
I would definitely buy it again!
I use them while I'm cooking, training, or working, they are part of my daily basis.
One of the most useful features is that you can control calls, music and sound thru the touch controls without using your cell phone.
I would definitely buy it again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds for Androids!
on August 27, 2024
Posted by: Mystic9483
[This review was collected as part of a promotion.] I've really been enjoying the Galaxy Buds 2 Pro. They're super comfortable and fit perfectly without falling out, even during long hours of use. The audio quality is top-notch, making them perfect for any listening experience. Nothing compares to these! Also, even when I've dropped the case, I haven't had either earbud fly across the room, which was one of my downfalls with the Buds Live. These outperform everything!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has nice features.
on August 26, 2024
Posted by: Gseries25
[This review was collected as part of a promotion.] The features that I appreciate. The stopping the sound when someone is talking to me. Also I like the feature that I can here outside noise if I choose to.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Time Machine
on August 27, 2024
Posted by: JB25263
[This review was collected as part of a promotion.] I have had my Watch 5 fir over a year and have become surprisingly and pleasingly attached. For years I have worn various others brands but if for whatever reason I leave home without my Samsung Watch 5 I feel somewhat lost. It was a wonderful present that keeps on keeping on.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best sounding buds around!
on August 27, 2024
Posted by: CapnChronic
[This review was collected as part of a promotion.] Got the Galaxy Buds 2 pro as a gift, best gift ever! Sound quality is far superior compared to the other "premium brands" we have around the house, and battery life is better too! Highly recommend to anyone for work or working out, or just to sit and relax.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds
on August 27, 2024
Posted by: NoahFries
[This review was collected as part of a promotion.] I've tried Raymond, skull candy, and others. But these pair great woth galaxy phones obviously. And you can customize what the taps and holding does. Very good audio quality. Great bass. The Galaxy AI is also very good. The new Gemini is very helpful and works well with the buds.
Value
5
Written by a customer while visiting Samsung US