Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Galaxy Buds Pro 2
on August 26, 2024
Posted by: Reba2024
[This review was collected as part of a promotion.] Love the sound quality and comfortability of these buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like my bus in ears
on August 26, 2024
Posted by: Sridhar
[This review was collected as part of a promotion.] I love sound quality f of my bud.... they are excellent.... looks the model they fit nicely....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too big, fall out of ears
on August 26, 2024
Posted by: SStein
[This review was collected as part of a promotion.] I read a review that these Pro buds fit better so bought them. Expensive and they are way too big for my ears and they fall out all of the time. I have to regularly push them back in and half the time doing this, hangs up on who I am taking to. My ears are small, I will admit, but nonetheless, I find them frustrating.
Also, people always complain that they can't hear me. Sort of feel like it's money out the door since I will still be looking.
The sound is good, but I primarily use them for work meetings and they don't serve my purpose very well
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi there SStein, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds2 Pro with us. We would love to help you with the ideal fit of your earbuds to help maximize your experience with your device. We have shared a link to an article to help you with the placement and recommend doing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to an article to help you with the call features specifically to have crystal clear quality on your important calls. We have also lastly shared a link to the Samsung Support Team if this experience continues or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 26, 2024
Posted by: BillyA
[This review was collected as part of a promotion.] The headphones themselves have great sound out the box but get better when using the app to fine the perfect sound profile.the other best feature is the find my headphones feature had to use it twice its precise and the sounds the headphones make so it can tell you their location in hard to see place is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great quality sound
on August 26, 2024
Posted by: CHIxSUMMERS
[This review was collected as part of a promotion.] It has great sound, and noise canceling. One of the best earbuds out there. I wish the case could be customizable though.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Buds!
on August 26, 2024
Posted by: Candyland
[This review was collected as part of a promotion.] I love how well these for my ears. It took a bit of playing around with them to figure out the best way to get them to stay on. The battery lasts a really long time. I use them a lot at work which is nice to not have to charge often. I have not figured out how it if I can use Galaxy AI with my bud's but that's OK, I'll keep doing some research. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great earbuds
on August 26, 2024
Posted by: Toro23
[This review was collected as part of a promotion.] They're great! Fantastic sound. Can't wait for AI.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Never had any better
on August 26, 2024
Posted by: Scandalous1
[This review was collected as part of a promotion.] Never had any better head phone set in my entire life. These are my favorite set I've ever owned. Will be keeping samsung as my phone option forever.
Value
5
Written by a customer while visiting Samsung US