Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Good For Walking and Working...
on August 26, 2024
Posted by: SamsungFanGirlForLife
[This review was collected as part of a promotion.] These headphones are Good if you're taking a walk or working. However, I find that they fall off easily if I'm doing a workout and I have tried the different earpieces that they come with, they just don't sit well In my ears.
Although They are not made to lay down with, I wish they were more comfortable to do so with. They hurt me if I do decide to lay on my side on the bed. But I'm guessing many others will do the same.
The sound quality is good, but I hope that they can improve the quality a little more and also get more bass in their future models.
Unfortunately for call quality, my husband complains that he hears everything in the background, So they definitely need improvement and noise cancellation for the other side listening to you speak. The quality is great when I'm wearing them, but not so for the other person. Hopefully, they work on this in future models. Otherwise, great headphones.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi there SamsungFanGirlForLife, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable your earbuds are to you every day and we would be happy to help you have the best experience possible. With regards to the fit, we have provided a link to an article to help you with the secure fit for all of your activities. We also recommend doing a fit test with your earbuds connected to the Samsumg Wearables APp. If you haven't done so already, with regards to the bass, we recommend using the additional audio profiles in the equalizer setting of the Samsung Wearables App. You can choose the profile that best aligns to your listening preferences. We have also provided a link to the full device manual to help you with the audio settings. For your phone calls, we have shared a link to a great article to help you with the different settings to ensure crystal clear calls. Lastly, we have shared a link to the Samsung Support Team if any of these experiences continue or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE THESE
on August 26, 2024
Posted by: Victoria1208
[This review was collected as part of a promotion.] I loved my old buds pro, but these ones blew them out of the water!
These stay in my ears better and they're lightweight. I have sensitive ears and could always feel the old model. It would start to hurt after 30-45 minutes. I barely feel these at all.
The sound quality and noise cancelling are great. I love that I can turn it from ambient noise to noise cancelling with just a touch.
I've never had any issues with phone calls. Everyone can hear me perfectly on a call.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far! They've been great
on August 26, 2024
Posted by: Njparrothead
[This review was collected as part of a promotion.] I have been using these for over a year. So far, so good! Great sound, and very clear phone calls. I did upgrade to memory foam ear pads, and they really enhanced the experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Power Of Headphones
on August 26, 2024
Posted by: FatalDubstep
[This review was collected as part of a promotion.] The Buds 2 Pros were one of the 4th purchases I've made for earphones. I've always like testing the quality of how the sound of headphones and their durability (by accident). The Ambient Sound control is an interesting feature because Noise Cancelation is neat and all but what if you need to hear your surroundings? In my line of work I have to be aware 24/7 and the Ambient Sound is something that makes me more aware of my surroundings. The best feature was using that and only one earbud! My hearing in one ear was sharper than the other one; however I still wanted to listen to music and take phone calls without having both earbuds in my ear. The drawback of it is the battery on the bud I'm using doesn't last as long due to the ear peice using power to provide the Ambient Sound. I've used the earbuds when I'm at work, playing video games, or out grocery shopping. After awhile of owning them the touch response beep doesn't work. Charging the buds sometimes is a challenge because the case won't close all the way to charge the ear buds. The reason was my case for them. Durability wise it can take quite a beating and still sound amazing. There have also been times where the Ambient Sound would mess up and just ring in my ear, but that's only when certain conditions come into play. I don't like how when I have a hoodie up that my cloth barely touches the ear bud and pauses my music. I hope there is another way around this. Overall I am pleased with the Buds 2 Pro.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Terrific sound, great functionality
on August 26, 2024
Posted by: aeb2024
[This review was collected as part of a promotion.] Pairs and continues to connect to my S22+ seamlessly. Terrific sound with awesome bass. Very useful, programmable touch functionality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product had great sound and durability.
on August 26, 2024
Posted by: Conrad
[This review was collected as part of a promotion.] The buds sound really nice and have a great battery life. I've had issues with the left ear bud disconnecting, but with a replacement bud it works just fine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great sound and battery life.
on August 26, 2024
Posted by: Conrar
[This review was collected as part of a promotion.] These buds work super nice and sound great. They have great battery life and nice touch features. I've had issues with the left earbud disconnecting but with replacement buds it works super nice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 26, 2024
Posted by: Jboy123
[This review was collected as part of a promotion.] I love the galaxy buds 2 pro the bass the voice cancelation is . I Don't feel bothered when I'm working out and just being myself. Going for a run and not hearing but me and my music is all I need and all I want I get lost in euphoria I can't wait to see what the newest buds have in store for me. Samsung all the way!!!!!
Value
5
Written by a customer while visiting Samsung US