Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Good integration but lacks sound
on August 26, 2024
Posted by: Elementnoise
[This review was collected as part of a promotion.] Buds2 pro do not have AI functionality. The earbuds do integrate well within the samsung universe but I would like more control over sound. There's no way to customize the eq other than the few presets. The bass eq still lacks bass.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hey Elementnoise, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important specific features o f your earbuds are to you. With regards to the new Galaxy AI features, the compatibility of these features with the Samsung Galaxy Buds2 Pro with depend upon the compatibility of your phone with these features as well for full usage. We have provided a link to the full device manual to help you with these settings. We have also shared a link to an article to help you troubleshoot the audio quality of your earbuds. Lastly, we have shared a link to the Samsung Support Team if you have questios or any aspect of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
These earbuds sound great!
on August 26, 2024
Posted by: Bean99
[This review was collected as part of a promotion.] I love the audio quality of these earbuds. And the noise cancelation is superb to over earbuds that I have tried. And battery life is more than plenty! Using Galaxy AI helped with additional tips on using my earbuds as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Buds2 pro best for life
on August 26, 2024
Posted by: Azarae
[This review was collected as part of a promotion.] Best bang for your buck
Used on a 12 hr over seas flight noise canceling was the best slept like a baby even with a screaming child in the seat behind me
The AI is more responsive with the 2 pros making hands free operation a slick as the commercials advertise. Text and email dictation is no longer muddled with misspelled words or just wrong guesses.
Only complaint but this is industry wide. Your ai voice recognition is tweeked for male voices not female vocal ranges ... maybe add a few female ranges into the software so female users don't have to use a lower register to begin training the devices to recognize
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best buds ever
on August 26, 2024
Posted by: Oscarin03
[This review was collected as part of a promotion.] Listen music every day, and listen to movies that I watch, great sound
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Could be better
on August 26, 2024
Posted by: 828282
[This review was collected as part of a promotion.] Great sound , features and quality but all that's no good if buds keep falling out your ear.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi there 828282, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the audio quality of your earbuds and enjoying using the features. We would love to help you with the fit of your earbuds to maximize your listening experience. We have provided a link to an article to help you with the placement and would follow that up with a fit test when connected to the Samsung Wearables App. If this experience continues after these measures, please reach out to the Samsung Support Team, linked below, for additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best buds ever
on August 26, 2024
Posted by: Voldemort
[This review was collected as part of a promotion.] Super happy with my new buds is more than I expected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love these!!
on August 26, 2024
Posted by: Marlz27
[This review was collected as part of a promotion.] I use these headphones so much! They're great for listening to music to binge watching movies and TV shows! The noise cancelation is the best too! I have alot of ear piercings so choosing in ear headphones is hard but these ones are super comfortable and don't bother my piercings at all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the fit great sound
on August 26, 2024
Posted by: Tinkertoes
[This review was collected as part of a promotion.] I normally hate things in my ears even headphones, but these are super comfortable and the sound quality is amazing. Even when getting a call I can hear the other end crystal clear. Highly recommend.
Value
5
Written by a customer while visiting Samsung US