Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
I like them!
on August 26, 2024
Posted by: Madman275
[This review was collected as part of a promotion.] They are good in most ways. Th only downside to them is if you are moving along then you might have a problem with them staying in your ears. The work well with my S24 Ultra and it's Galaxy AI features!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on August 26, 2024
Posted by: V3nome92
[This review was collected as part of a promotion.] Love these galaxy buds 2 pro. Sound quality is amazing, ambient sound settings and noice cancellation are at the level you would expect from a premium brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love these earbuds!
on August 26, 2024
Posted by: Robin222
[This review was collected as part of a promotion.] The sound quality is very high and I love that I can set them with the option to hear ambient noise in the background so I feel safer wearing them on a walk or bike ride. They stay put in my ears very well, too. All around a great purchase experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI / Sound
on August 26, 2024
Posted by: TheDeadPancreas
[This review was collected as part of a promotion.] I absolutely love how the Galaxy AI is always listening in. Better yet, I love how the nosie canceling cancels out the general public and people talk to me and I just go on about my buessniess and they think I'm ignoring them. I am #notsorry
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung buds pro 2
on August 26, 2024
Posted by: 2004gto
[This review was collected as part of a promotion.] They work pretty well but the left earbud has quit working and others I know have also told me that there's on the left side also quit work
Value
3
Response from Samsung USBy Social Commerce, August 27, 2024
Hi there 2004gto, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it is to have your device not operate as expected or intended. We have provided a link to an article to help you with this experience at your convenience. We have also provided a link to the Samsung Support Team and your warranty information that does cover a period of one-year. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Warranty
smsng.us/Warranty-Info
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Great Features, But Lacking Volume
on August 26, 2024
Posted by: Rshannon91
[This review was collected as part of a promotion.] I’ve been using the Galaxy Buds 2 Pro for a while now, and overall, they’re impressive. The design is sleek and comfortable for extended wear, and the sound quality is crisp and clear. The noise-cancellation feature works really well, blocking out background noise effectively, and the ambient sound mode is perfect for when I need to stay aware of my surroundings.The touch controls are intuitive, and I appreciate the seamless connection with my Galaxy devices. Battery life is solid, lasting through my workday without needing a charge, and the compact charging case is convenient for on-the-go use.However, the one drawback is the volume. Even at maximum, they don’t get as loud as I’d like. If you’re someone who enjoys really cranking up your music or needs extra volume in noisy environments, this might be a bit of a letdown.Despite this, the overall experience is great, and I’d still recommend them to anyone looking for high-quality wireless earbuds with a strong feature set. Just keep in mind the volume limitation.
Value
3
Response from Samsung USBy Social Commerce, August 27, 2024
Hello Rshannon91, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you ensure you have the intended experience related to the volume of your earbuds. We have provided a link to an article to help you with this experience on your schedule. We have also shared a link to the Samsung Support Team if you believe any aspect of your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Earbuds
on August 26, 2024
Posted by: QueenAmethyst
[This review was collected as part of a promotion.] I have the Galaxy Earbuds2. The charging is much better than the previous model. The sound is great and the earbuds fit comfortably in my ears. I definitely recommend these!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best buds so far!
on August 26, 2024
Posted by: FreddyB
[This review was collected as part of a promotion.] They have an amazing sound to them that pairs great with the Galaxy AI for seamless performance. I think I'm ready to venture up to the newest version...
Value
5
Written by a customer while visiting Samsung US