Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Small and compact
on August 26, 2024
Posted by: Picesheart79
[This review was collected as part of a promotion.] I love that they are small and compact. They stay in my ear no matter what. Completely responsive for calls, voice text , and even talking with Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very good sound quality but very bad fit
on August 26, 2024
Posted by: mfcetinkaya
[This review was collected as part of a promotion.] The sound quality is very good, however fit was absolutely horrible. Especially when I work out, it came off my ear and I dropped them multiple times. Even when I was smiling or talking, was very hard to keep it in my ear.
Value
3
Response from Samsung USBy Social Commerce, August 27, 2024
Hey there Mfcetinkaya, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important the fit of your earbuds is to you every day and we would be thrilled to help you get that secure fit you are seeking for all of your activities. We have shared a link to an article to help you with this experiece at your convenience, and recommend doing a fit test with your earbuds connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this matter continues or you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
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Written by a customer while visiting Samsung US
Customer Rating
5
Love them!!!
on August 26, 2024
Posted by: Lowiley
[This review was collected as part of a promotion.] -Smooth transition between devices.
-Noise cancelation is incredible for such small buds
-comfortable to wear
-Noise cancelation is incredible for such small buds
-comfortable to wear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buds
on August 26, 2024
Posted by: Wildflower
[This review was collected as part of a promotion.] High quality buds for on the go. Never had them fall out of my ear, which is great because no matter what brand I have gone with within the past few years I've had that issue. Happy with the product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to Use
on August 26, 2024
Posted by: YannaBry
[This review was collected as part of a promotion.] I love my Buds. I've always been a traditional user, but the Galaxy AI has changed my life. I like to wear them for fun, quick answers, and to silence the loud noises around me when I work from home. The sound is super clear and the buds have fast reaction time.
Touch controls are easy to understand and use.
I even recommended my anti-tech mother to use these because she sometimes has issues hearing. Well, no hearing aid needed!
I occasionally have issues with the others not hearing me clearly when I'm using the buds for a phone call. I still have to have my phone close so the mic can pick up my voice. That is a bit of an irritant.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Sounds great
on August 26, 2024
Posted by: Cruzjjcruz0911
[This review was collected as part of a promotion.] Sounds great. Fits in ear perfectly, connects to phone with ease. A definite must!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An upgrade over the originals
on August 26, 2024
Posted by: Jaymon4477
[This review was collected as part of a promotion.] The sound quality is great and these are well suited for the gym or a conference call.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simple to use
on August 26, 2024
Posted by: Gavin1234
[This review was collected as part of a promotion.] This is my second pair love everything about them. I'm not sure how they work with galaxy AI but I'm sure they are useful somehow.
Value
5
Written by a customer while visiting Samsung US