Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Use them every day
on August 13, 2024
Posted by: Miatawolf
[This review was collected as part of a promotion.] I use my buds for making calls, streaming videos for my platforms, listening to my books, and podcasts.
They arenone of the few in ear media devices that works well and doesn't fall out.
They arenone of the few in ear media devices that works well and doesn't fall out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is great but could use some work
on August 13, 2024
Posted by: Noctediem
[This review was collected as part of a promotion.] The buds2 pro have great sound quality and useful hands free controls. The only problem is fit. I have tried all the ear plugs and not one of them fits my ears. They fall out with the slightest movement. It would also be cool if Galaxy AI was introduced to the buds. I feel like it wouldn't require a whole lot of changes.
Value
3
Response from Samsung USBy Social Commerce, August 21, 2024
Hi there Noctediem, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would love to help you with the fit of your earbuds to help you have a great uninterrupted listening experience. We have shared a link to an article to help you with the placement of your earbuds, and recommend doing a fit test as a follow up in the Samsung Wearables App. If this experience continues, we have also shared a link to the Samsung Support Team to work with you through chat to review all options available for a resolution. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds on the market!
on August 13, 2024
Posted by: Kojack
[This review was collected as part of a promotion.] I bought these for use in the gym. The ANC helps me drown out the ambient gym sounds and really focus. Additionally, the auto attenuation feature that decreases volume when it senses me talking is really amazing! Now, it has Galaxy AI and interpreter functions, which I have yet to use, but eagerly looking forward to! I considered purchasing the Buds3 Pro, but outside of the cool aesthetics, the Buds2 Pro is the best bang for the bucks! #SamsungFan
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable fit/Great sound
on August 13, 2024
Posted by: JDBTHREE
[This review was collected as part of a promotion.] Definitely happy with this purchase. Fit feels great and sound is clear and responsive. I use every day and no real ear fatigue.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice sound, fit could have been better
on August 13, 2024
Posted by: ADGTNC
[This review was collected as part of a promotion.] I got the Galaxy Buds Pro 2 since I had seen a lot of reviews praising its sound. The sound was definitely good. The noise cancelling and ambient sound works well too. The fit however could have been better. I tried the included tips but none of them were a great fit. If I sit still and listen to music or watch a movie, they are fine. If I move they get a bit loose and I am afraid they might fall out. So I find myself frequently pushing them in.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Overall a fair bargain
on August 13, 2024
Posted by: Dumbellnerd149
[This review was collected as part of a promotion.] Is compatible with Samsung galaxy S23 and you can hear all the sounds from the phone. Even if your in the middle of interacting with Galaxy AI, the call will come through. The sound of the music is intricate. It will also cancel all the sounds so you can concentrate.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Why 3 Star
on August 13, 2024
Posted by: Drewww28
[This review was collected as part of a promotion.] Buds2 Pro is a decent product. The sound is good but not as good as the Samsung buds Live. Also, the "Active Nosie Canceling" needs more work.
Value
3
Response from Samsung USBy Social Commerce, August 22, 2024
Hey Drewww28, we appreciate your feedback on your Samsung Galay Buds2 Pro. We are happy to hear you are overall pleased with the usage and features of your earbuds, and we would love to help you in any way we can maximize your experience with your device. We have provided a link to an article to help you with the ANC setting of your earbuds. We have also shared a link to the Samsung Support Team and full device manual to help you adjust lthe audio profile in the equalizer setting, and any other features of your device that may be causing frustration. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best headphones yet!
on August 13, 2024
Posted by: Scdsc88
[This review was collected as part of a promotion.] The noise canceling is awesome! They get loud; fit comfortably in your ears, the adaptive sound is perfect. Very clear. Amazing sounds. Love the matte look!
Value
5
Written by a customer while visiting Samsung US