Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Love them so much
on August 12, 2024
Posted by: Kiarash
[This review was collected as part of a promotion.] Using them everyday, can't wait for more Galaxy AI features to get added to the buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has AMAZING audio
on August 12, 2024
Posted by: Brandywaney
[This review was collected as part of a promotion.] These Galaxy buds pro 2 are very good in sounding. The only problem is the ear tips. It causes my ears to be very dry after when they're clean and it can cause problems for my ears.
Value
3
Response from Samsung USBy Social Commerce, August 21, 2024
Hello Brandywaney, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We are thrilled toh ear you are pleased with the audio quality of your earbuds. We have provided a link to the Samsung Support Team if you would like assistance and to discuss one on one the expeirence you mention with dryness. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Buds2 pro Bruv
on August 12, 2024
Posted by: Chillitis2099
[This review was collected as part of a promotion.] The galaxy Buds2 pro are great, most of the time. Dometimes there are connectivity issues, and sometimes the bass doesn't hit how i want it to. But overall a great product and I'm excited to try out the 3 next.
Value
3
Response from Samsung USBy Social Commerce, August 21, 2024
Hi Chillitis2099, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are pleased with your earbuds audio quality and usage every day. We have provided a link to an article to help you with the connection of your earbuds to your phone or other devices. We have also shared a link to the full device manual to help you with the audio equalizer settings. You can adjust the audio profile to align to your preferences. Lastly, we have shared a link to the Samsung SUpport Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
buds 2 pro review
on August 12, 2024
Posted by: belal22
[This review was collected as part of a promotion.] amazing earbuds. the sound quality and fit are impressive, ANC is acceptable, and the mic is very clear indoors, but it is horrible outdoors.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Work great but
on August 12, 2024
Posted by: Zoeycj
[This review was collected as part of a promotion.] I love them they work great but they could fit better. They are light weight and great to do just about anything in. I wish they didn't fall out when they drop though, can cause them to be lost. The case and each bud needs a tracker in them you can keep up with them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound
on August 12, 2024
Posted by: AZBMWRider
[This review was collected as part of a promotion.] I really love the sound you get out of these. The sound quality was way higher than most of the other earbuds that I have tried. The noise canceling is out of this world and works wonderful on a plane or at the gym where it gets too noisy. The only drawback I have with these why I wouldn't give it five stars is because of the shape of these they are rounded and kind of hard to hold on to. I frequently end up dropping them either trying to get them out of the case and put them in my ear or taking them out of my ears.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
They are my buddies
on August 12, 2024
Posted by: Feliwithacat
[This review was collected as part of a promotion.] The galaxy buds2 pro are the most solid pair of earbuds I have ever used, I have used them for VR, Video editing, PC gaming and general cell phone tasks. Every time I use them I am stunned by the amazing sound quality and long battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good but shortlived
on August 12, 2024
Posted by: JorgeorgeC
[This review was collected as part of a promotion.] The galaxy buds were everything I could've asked for and their price point made them perfect for me. However, despite love at first sight, it was quite shortlived as the headphones quickly started to fail. Loss of sound, the fit never being quite right, the noise canceling breaking almost immediately. Very soon after the honeymoon phase it became apparent that the ear buds had a long way to go. Yet without purchasing the warranty I am left stuck with the lackluster performance but perfect compatibility with my other Samsung devices.
Value
2
Response from Samsung USBy Social Commerce, August 21, 2024
Hi there JorgeorgeC, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would be more than happy to help you troubleshoot the features of your earbuds that are not meeting your expectations or operating as intended. For the audio volume, we have provided a link to an article to help you in this matter directly, along with another for the ANC feature. We also recommend performing a fit test if you are looking for a secure fit in your ears, and we have linked an article below for the ideal placement in your ears. We have lastly provided a link to the Samsung Support Team to offer assistance and your warranty information that covers all Samsung products for a one-year period. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US