Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Battery life and anc
on August 12, 2024
Posted by: Richard82
[This review was collected as part of a promotion.] I got 3 hours yesterday off a full charge. Anc isn't as good as other brands.
Value
3
Response from Samsung USBy Social Commerce, August 20, 2024
Hey Richard82, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the battery and audio quality of your earbuds are to you during usage, and we would be happy to help you maximize your listening at your convenience. We have provided links to articles to help you both with the battery of your device, and the usage of the ANC setting on your earbuds. We have also shared a link to the Samsung Support Team if this continues or you experience anything out of the ordinary additionally. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great sound
on August 12, 2024
Posted by: Queen86
[This review was collected as part of a promotion.] I use my buds for listening to videos and it is the best buds I've ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best upgrade I made.
on August 12, 2024
Posted by: Wolf7331
[This review was collected as part of a promotion.] Since 2020 I have been using galaxy buds plus and felt the need to upgrade and after my 1st workout with galaxy buds2 pro the audio quality is much more clearer and app compatibility makes the experience more enjoyable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung products
on August 12, 2024
Posted by: djjack
[This review was collected as part of a promotion.] I love my device. Im not ever getting anything besides samsung products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound
on August 12, 2024
Posted by: Samsung4Lovers
[This review was collected as part of a promotion.] Excellent sound. I use them for running and they fit really well. The 3D sound feature is fantastic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on August 12, 2024
Posted by: Romanski
[This review was collected as part of a promotion.] Using my Galaxy Buds has been great. I love being able to use quickly use Galaxy AI in my ear whenever I need a quick answer to something.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound!
on August 12, 2024
Posted by: Dustin
[This review was collected as part of a promotion.] Live my buds 2 pro! Excellent sound, excellent run time, easy pairing among my other samsung devices!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Gets the job done
on August 12, 2024
Posted by: Kattmae
[This review was collected as part of a promotion.] These are not the best version for the Buds. Previous models had better fit and the buds are almost uncomfortable to wear. It is a little bothersome having to continuously push the buds back into my ear, which then activates the touch sensor and has made me hang up on people several times while on the phone. They are great when I chose to risk using them for calls. Have had a pair that one of the speakers went out in one of the ear buds, after the initial warranty. The other ear bud still works great and the broken bud does not affect the functionality of the good bud. The best part of the buds had nothing to do with functionality at all, but that I could color match my phone case and ear buds!
Value
4
Written by a customer while visiting Samsung US