Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Galaxy buds 2 pro
on August 12, 2024
Posted by: EXSTASIA0
[This review was collected as part of a promotion.] The galaxy buds 2 pro are a great daily earbuds. Voice detect is a great feature that was updated to be even better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most comfortable earbuds I've owned!
on August 12, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the Galaxy Buds Pro2 in white. I've prevent owned the first gen Buds Pro and it was a huge improvement. I loved the matte color, it was smooth and soft to the touch. The fit was perfect and left no pain in my ears even after hours of use. It was so light I didn't even notice it in my ear.
The sound is excellent for any user, and it helps that you can customize your sound preference. Since the fit is so well, you're fully locked into the sound.
I also got a case from Samsung for my earbuds, it's so adorable and fits perfectly! Not to mention it protects very well as it is a hard shell case.
The earbuds charge very fast and last for quite a while. I can go days without having to charge it in my daily routine.
Overall, the quality and sound of these earbuds surpassed my expectations and I would totally go for the next generation earbuds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing audio quality
on August 12, 2024
Posted by: Dondil
[This review was collected as part of a promotion.] I've been looking for a really good ear piece to use daily and I recently bought the Buds2 Pro. The only regret I have is that I didn't know about this until now. The audio is good for travelling, workouts, and even studying. The ANC is good you can focus on a task you're doing without the disturbance of other noise. Plus it works so well with my Samsung Galaxy S24 Ultra with the new Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds 2 Pro
on August 12, 2024
Posted by: Mussel7
[This review was collected as part of a promotion.] Great sound quality. I enjoy running and the noise suppression can really help me fall asleep when there is a lot of background noise.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but not great
on August 12, 2024
Posted by: Giboy346
[This review was collected as part of a promotion.] I love everything about them but I can not use them for prolonged times. They are always falling out of my ears. No matter the size of the tips. This is my only complaint.
Value
3
Response from Samsung USBy Social Commerce, August 19, 2024
Hi there Giboy346, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are pleased with the audio quality and features of your earbuds. We would love nothing more than to help you troubleshoot the fit of your earbuds, and have provided a link to an article to help you with the optimal placement. We also recommend performing a fit test with your earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
BUDS 2 PRO
on August 12, 2024
Posted by: Unclepee
[This review was collected as part of a promotion.] Galaxy AI
These buds are superior to many other ear bud products on the market. The sound quality is awesome and the Google Assistant is useful when using these buds.
These buds are superior to many other ear bud products on the market. The sound quality is awesome and the Google Assistant is useful when using these buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Ultra Series
on August 12, 2024
Posted by: R4murphy
[This review was collected as part of a promotion.] I replaced my Ultra S22 Ultra. The S24 Ultra is a beast! Longer battery life, better camera and the AI features have become a daily use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product wasnt loud enough
on August 12, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Low sound output quality for me plus the right ear bud stopped working and dosent charge! Galaxy AI
Value
1
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for sharing your feedback on the Galaxy Buds2 Pro! We appreciate hearing from our valued customers! The Buds2 Pro features AI assistance right in your ear, Intelligent Active Noise Cancellation, Enhanced 360 Audio, and a secure, comfortable fit. We hate to learn that one of your earbuds may not be charging. To help you with this, please ensure you're using a Samsung-approved charger, like the included USB cable or a compatible wireless charging pad, and that the case is positioned correctly in the center of the charging pad. Check for any nearby objects that could be interfering with charging, and confirm that the earbuds are seated properly in the case. It’s also important to inspect the charging contacts for cleanliness and make sure earbud tips or wing tips are correctly attached. Additionally, verify the charging case’s indicator light and examine all components for any signs of damage. If you need further assistance, we recommend contacting us Samsung Support. We hope this information helps! -Kelvin
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Written by a customer while visiting Samsung US