Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Good quality, poor fit
on August 12, 2024
Posted by: Shawn23d
[This review was collected as part of a promotion.] Pros: Sound quality, functionality for pauses/skipping. Galaxy AI is great.
Cons: Very poor fit. I actually swap the buds, I wear the left bud in the right ear and right bud in left ear because that is the only way they stay in my ear.
Value
3
Response from Samsung USBy Social Commerce, August 20, 2024
Hi there Shawn23d, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are pleased with the audio quality and functionality of your earbuds. We have provided a link to an article to help you with the ideal placement for a secure fit, and recommend doing a fit test while wearing your earbuds and connected to the Samsung Wearables App. We have also provided a link to the Samsung SUpport Teeam if you would like assistance with any aspect of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Samsung Community
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great headphone very durable
on August 12, 2024
Posted by: Machinist
[This review was collected as part of a promotion.] As stated the headphones are very durable normally I get about 3 months out of a set of headphones so far 7 months and still sound as good as the day I got them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Would love more features on them.
on August 12, 2024
Posted by: Lacking
[This review was collected as part of a promotion.] I wish I could raise and lower the volume on the headphones without having to do it on my phone.
Value
3
Response from Samsung USBy Social Commerce, August 20, 2024
Hi there, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important specific features of your device are to you every day. We have shared a link to the full device manual to help you adjust any of the settings to best align to your preferences. We have also shared a ink to the Samsung Support Team if you have questions or would like assistance with any of your Sasmsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Built to last and long battery life
on August 12, 2024
Posted by: BobbyVon
[This review was collected as part of a promotion.] Love my Galaxy buds! I use them for work which frees my hands up so im not always holding my phone. They have lasted a long time with out losing sond quality or battery life. Couldn't be happier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Noise canceling is great
on August 12, 2024
Posted by: Divothead
[This review was collected as part of a promotion.] Buds work great, noise canceling feature is top notch, completely blocks out the typical drone on an airplane and provides a peaceful journey.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on August 12, 2024
Posted by: Stephvr93
[This review was collected as part of a promotion.] I love the my headphones, the noise canceling and ambient sound setting really help during the day especially at the gym.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is awesome
on August 12, 2024
Posted by: Squaskegun
[This review was collected as part of a promotion.] The ear buds have a long battery life and fit comfortably in the ear. I really enjoy them super glad I bought them
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on August 12, 2024
Posted by: Jossassin
[This review was collected as part of a promotion.] I use my ear buds constantly, mostly to talk on the phone or listen to music while at the gym, but they work so well. When I listen at the gym it blocks out all of the outside noise while using the noise canceling feature. Also when I watch shows while listening. These are my favorite headphones and the only ones I use. I never have problems with people hearing me or me hearing others and I can easily listen to others while having the headphones on. Though I rarely use that feature since I use my headphones to block others out. Overall I really enjoy these headphones and prefer them over any I've used before.
Value
4
Written by a customer while visiting Samsung US