Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
3
Buds slip out
on August 1, 2024
Posted by: Sunshine
[This review was collected as part of a promotion.] Galaxy buds pro 2 are great except for when they fall out of the ears.
Value
3
Response from Samsung USBy Social Commerce, August 9, 2024
Hi there Sunshine, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are pleased with the uadio quality and features of your earbuds. We have provided a link to an article to help you with the ideal placement of your earbuds for a secure fit. We also recommend performing a fit test while your earbuds are in your ears and connected to the Samsung Wearables App. We have also included a link to the Samsung Support Team if this experience continues with your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
4
Surprisingly great.
on August 1, 2024
Posted by: ChefDB
[This review was collected as part of a promotion.] The features these offer are amazing
The noise canceling features work great , the option for them to "mute" in a sense when you talk is great because then your not shouting at people.
The noise canceling features work great , the option for them to "mute" in a sense when you talk is great because then your not shouting at people.
I was worried at first they would not stay in my ears as they hadnchanged the style. But after some finagling and finding the right ends to lut on them they fit really well. Call quality is amazing as well as the audio balance for music, podcasts, what ever your listening to.
The reason they are not 5 star is they do tend work their way out of your ears if you are running and sweating. I live in the south so that's an issue. For everyday wear they are really good.
But I would recommend these if you're looking for new buds.
But I would recommend these if you're looking for new buds.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everyone needs some buds
on August 1, 2024
Posted by: Eekers
[This review was collected as part of a promotion.] The noise cancelling feature is a life saver, as a heavy equipment operator doing construction I find myself listening to an engine that or tools constantly used and producing high decibels all day..... Until I was gifted a pair of these life saving ear buds. I ended up buying myself a second pair and switch out because of the use. They have an amazing battery but I literally could be in my cab for 16+ hrs depending on the day. These bad boy are a 10/10. I highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Buds 2 pro review
on August 1, 2024
Posted by: Ado1023
[This review was collected as part of a promotion.] The Galaxy Buds 2 offer impressive sound quality and a comfortable fit, making them a strong contender in the wireless earbuds market. However, my experience has been marred by persistent connectivity problems. The earbuds frequently disconnect from my devices and struggle to maintain a stable connection, which significantly detracts from their usability.
While the audio performance and design are commendable, the connectivity issues overshadow these positives. If Samsung can address these connectivity concerns in future updates or models, the Galaxy Buds 2 could become a top choice for users seeking both quality sound and reliability.
Value
3
Response from Samsung USBy Social Commerce, August 9, 2024
Hey Ado1023, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We love hearing you are enjoying the audio quality and comfort of your earbuds. We would love nothing more than to help you with the connection of your earbuds to your device, and we have provided links to two articles to help you with this at your convenience. We have also shared a link to the Samsung Support Team if this experience with your connection continues. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Posted by: Steve J
from Arkansas, USA
Expertise:Intermediate
Verified Purchase:Yes
clear sound , still not a secure fit in my ear. Good price paid, do fit somewhat better than previous pair.
I would recommend this to a friend!
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Headphones
on August 2, 2024
Posted by: Statdawg86
[This review was collected as part of a promotion.] The Galaxy Buds2 Pros are really good for sound quality and always deliver when switching devices. I love these!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Earphones
on August 2, 2024
Posted by: Pepper11
[This review was collected as part of a promotion.] Love the way they sit on you ears. I use them to work out and I've never had them fall off. Great NC, stops noise enough to make me enjoy music in loud places yet not strong enough that I can't hear someone calling my name.
Value
5
Written by a customer while visiting Samsung US
Posted by: Valeria
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Excelente calidad de sonido, confortable (tiene 3 tamaños de gomitas para poder cambiarlos), bonito diseño, y gracias al control de ruido externo se obtiene una súper experiencia de sonido; llegó super rápido, muy bien empquetado y en excelente estado, sin duda alguna tuve una excelente experiencia de compra
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US