Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Posted by: Paros
from PA
Expertise:Intermediate
Verified Purchase:Yes
I like it. Feels a bit loose in my ears but they don't fall out. There's a background ssshhh sound.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Only 1 issue
on July 30, 2024
Posted by: Coscokid
[This review was collected as part of a promotion.] The only real downside is that you have to keep adjusting them in your ear while taking and or eating.
Value
3
Response from Samsung USBy Social Commerce, August 7, 2024
Hi there Coscokid, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the secure fit of your earbuds is to you every day during usage. We have provided a link to an article to help you with the placement of your earbuds. We also recommend performing a fit test while wearing your earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
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Written by a customer while visiting Samsung US
Customer Rating
4
Not Bad overall!
on July 30, 2024
Posted by: AKPaul49
[This review was collected as part of a promotion.] I have three sets. I like them. I wish they fit a bit better. They sound great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Improved sound, fitment takes adjusting
on July 30, 2024
Posted by: Xeven57
[This review was collected as part of a promotion.] I use these buds for work, for the gym, or doing yard work. Sound quality is improved over the previous generation (I still use both gens) but the fitment takes some adjusting to and is maybe not quite as secure as my Buds+. I do not use Galaxy AI with these, but the wear app is useful to monitor and play with ambient and equalizer settings.
Value
3
Response from Samsung USBy Social Commerce, August 8, 2024
Hey there Xeven57, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are pleased with the audio quality and features of your earbuds. We would love nothing more than to help you with the secure fit of your earbuds and maximize your experience with your earbuds. We have provided a link to an article to help you with the optimal placement of your earbuds. We also recommend performing a fit test while you are wearing your earbuds and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you have questions or would like to discuss this experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
3
They're just okay
on July 30, 2024
Posted by: Gmesh92
[This review was collected as part of a promotion.] They work, but the fit is less than desired regardless of the tip sizes.
Value
3
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there Gmesh92, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We love hearing you are pleased with the overall functionality of your earbuds, and we would be thrilled to help you with the features that are not meeting your expectations like the fit. We have shared a link below to an article to help you with the ideal placement of your earbuds for a secure fit. We wold also recommend performing a fit test with your earbuds. This can be done whne you are wearing your earbuds and they are connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you have questions or continue to experience this matter with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Doesn't fit ear perfectly
on July 30, 2024
Posted by: Ishreim
[This review was collected as part of a promotion.] The buds don't fit ear perfectly and every time i put them they keep dropping from my ears, the sound cancelation is great and the sound is great as well
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite Pair of Buds
on July 30, 2024
Posted by: Tiny97
[This review was collected as part of a promotion.] I love my Buds Pro 2 so much I ordered another pair for work. They fit my ears perfectly and the noise cancelling is really good. Battery life is pretty good but not great. I really like the Buds controller in the wearable app on my Galaxy phone. It lets me customize my settings quickly and easily. Call quality is great when using them for phone calls and the mic always picks up what I'm saying. Especially when using the "Galaxy AI" features on my phone. Overall, a great pair of earbuds and I would highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great headphones for everyday use
on July 30, 2024
Posted by: Slambaz2
[This review was collected as part of a promotion.] These are my second pair of Samsung headphones. The last ones I had were the bean ones and those were also amazing.
The buds 2 pro are my daily drivers. I use them all the time. They work great on the train and at home. The sound quality is excellent and the battery life is great. I use it when I'm doing the dishes and like they stay in my ears well.
The buds 2 pro are my daily drivers. I use them all the time. They work great on the train and at home. The sound quality is excellent and the battery life is great. I use it when I'm doing the dishes and like they stay in my ears well.
I listen to audio books on them and they work excellent even when I only have one ear bud in at a time.
Value
5
Written by a customer while visiting Samsung US