Best Buy - Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White

Average customer rating

4.6

(6,414 Reviews)

Rating breakdown 6,414 reviews

5 Stars

4,716

4 Stars

1,247

3 Stars

281

2 Stars

1 Star

72%of customers recommend this product.

(

270 out of 375

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White

Customer Rating

Great sound quality, and oh so beautiful!

on October 7, 2022

Posted by: Lin L

from Eden Prairie, MN

[This review was collected as part of a promotion.] I bought this together with a matching Purple S22 about 1 month ago, with a fantastic trade-in program. The sound quality on the Buds2 Pro is top-notch, and the 360 surround feature is amazing. I thought my Buds+ was really good, but these Pro ones totally superseded my expectations. And did I mention that the Bora Purple is soooooo beautiful!

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

BATTERY IS TRASH

on November 18, 2022

Posted by: Rach

from New Jersey

Expertise:Expert

I am SOOOOOO disappointed with these. I spent full retail price only to find out the battery is absolutely garbage. After 6hrs NON continuous play, it's practically dead. ANC was off and I still ended up with only 6hrs of use. AMAZING SOUND! Buy not recommended for people with active lives. So sad.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 21, 2022

Rach, we appreciate you taking the time to provide your feedback to us on your Samsung Galaxy Buds2 Pro. If you feel as though the battery isn’t performing as intended, please reach out to the Samsung Support or Customer Care+ Teams for assistance given the stated time of ownership. We appreciate you being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

These ear buds has a great hearing performance

on May 1, 2023

Posted by: PrincessEve

[This review was collected as part of a promotion.] It's great for blocking out sound and has different hearing levels depending the environment your in! It's adjustable! I love it!

Written by a customer while visiting Samsung US

Customer Rating

Severe ear irritatation and infection

on August 15, 2023

Posted by: Lexie Dee

from Houston, Tx

Expertise:Expert

I bought these and traded in my buds+. To be honest I regret trading my old buds because now i have no backups. Since I have started wearing these a few weeks ago my ears have been irritated and itchy where the plastic part lays just inside the ear. I thought maybe it was my preggo hormones since I have sensitive skin, but upon digging further online I see others have had this same complaint. I do not know of any allergies to silicone but I certainly have a Nickel allergy and these buds have nickel in them. I am not sure why if others complained about this woth the Bud+ pro, why Samsung didn't remove this flaw. I now have a nice, pretty lookin pair of buds I simply can not use! A complete waste of money and cause of discomfort. I have not been able to get them to stay in correctly either, prior to the irritation Issue. The outside of my ear lobes are raw and scaley now from these buds. I tried cleaning them and same result.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 5, 2023

Hello Lexie Dee, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand your disappointment with the allergic reaction you experienced and how excited you were for new buds. We have included a link to the Samsung Support Team. They can speak to you about the allergy and review any options that may be available to you. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Started out great, after 1 year it went down hill

on December 19, 2023

Posted by: Laph9979

[This review was collected as part of a promotion.] Loved my ear buds when I purchased them last year. The sound was amazing, pass though sounds was pretty cool and I used then most every day. Right about a year my right ear blood started looking super gross on the outside come to find out it was the coating starting to cover off. Cleaned them and thought nothing of it. A month later they started to sound muffled. I verified they were clean and all but something changed. I used the right one all the time so thought maybe it was still dirty so I checked the left and it to turned it out was not very loud either. Verified settings on the phone and connected another set everything checked out great on everyone else just not the original ear buds. Now they just sit and waiting for the day they become e-waste.

Value

Response from Samsung USBy Social Commerce, December 29, 2023

Hey Laph9979, thank you for your feedback your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis. We have provided a link to an article to help address the sound difficulty you mentioned. We have also included a link to the Samsung Support Team to offer further assistance if necessary to ensure your buds are functioning as intended. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US

Customer Rating

Horrible. Worst ear buds ever. Don't do it.

on April 10, 2024

Posted by: Trice

from Texas

Expertise:Expert

Worst ear buds I've ever owned. I wear them only when I shower, mow, and when I'm watching a video in bed at night and don't want to bug my boyfriend. One squeaks and doesn't have any sound now. Get something cheap if you want poor quality.

Features

Performance

Design

Value

Response from Samsung USBy Social Commerce, April 11, 2024

Hi there Trice, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis and we'd be happy to help you troubleshoot the audio quality in any way we can. If you are wanting to use your buds in the shower, while they do have an IP68 water resistance rating, we do recommend ensuring they are thoroughly clean and dry to prevent minerals and other materials in the water from causing potential damage. We have provided an article about the best way to ensure your buds are clean and dry below for your convenience. We have also provided a link to an article to help you with the matter of squeaks and diminished volume you mention experiencing. Lastly, we have provided a link to the Samsung Support Team to offer further assistance if these resources do not help you come to a resolution. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US

Customer Rating

Great Sound w/ Great Features

on August 20, 2024

Posted by: Ventichente

[This review was collected as part of a promotion.] I primarily use my earphones for music, and audio books. I think the Galaxy Buds2 Pro have better sound than most other major ecosystems, at the time of their release. I really love the surround sound. There are nice baked in features like a customizable eq, and multiple ways of interacting with the buds (to change the song & adjust volume). I really like the added 'Labs' features which adds extra functionality.

I do wish the noise cancelation was a bit better. It's good, but not the best. Also, I think the biggest area where these buds fall behind is the call quality in noisy environments. If I'm making phone calls while outside, or even cleaning/cooking, the person on the other end of the line can hear a lot of background noise, and they can't hear my voice as well.

My wife, is apart of another non-Android ecosystem, and I've used her earphones before. I definitely prefer the Galaxy ecosystem, though there is room for improvement.

Value

Written by a customer while visiting Samsung US

Customer Rating

device is great but needs some work

on March 6, 2023

Posted by: Marilulu004

[This review was collected as part of a promotion.] In the beginning, I wanted this device. I assume that's the way it's really great potential but Earbuds PRO 2 hurts my outer ear. I honestly thoughts that I wouldn't hurt me because the part that goes inside the ear. Their is a black spot in the device and that does peel my skin. The design is awesome I love the texture of this product but they should redesign it so it would not hurt your ear but I don't recommend it.

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 10, 2023

Hi Marilulu004, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. Without knowing exactly what you are referencing with your difficulty, we have included a link to the Samsung Support Team who can work with you one on one to better understand and help you troubleshoot your device. We appreciate you being a Samsung customer, and look forward to assisting you further. -Elizabeth
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Written by a customer while visiting Samsung US

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