Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great sound
on July 29, 2024
Posted by: Matpat45
[This review was collected as part of a promotion.] The Galaxy AI features and sound quality are awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Live Replacement
on July 29, 2024
Posted by: jd15987
[This review was collected as part of a promotion.] I ordered these when I ordered my Watch 6 Classic. They are awesome. I have some Buds Live and these are so much better. They stay in my ear way better. The Buds Live noise cancelling was awful and usually squelled in my ear. These are not like that at all. I can use these at work or while I'm working with load equipment around the house and it cuts the noise completely and I can listen to my audiobooks or music and actually hear it without having to have the volume cranked all the way up. They pair up nicely with my Tab and phone and transfer back and forth with ease and I can control them from my watch as well. Great product!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around great product!
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] The Galaxy Buds2 Pro are the best wireless headphones I've ever owned! I use them every day on the way to work. Whether I'm listening to music or an audio book, the sound quality fits the mood. The richness in tones and depth of bass is incredible. One of my favorite features is the ambient listening mode.
Walking downtown and being able to hear my surroundings while jamming to my favorite tunes is the best! I would live to see what Galxy AI will add to the Buds2 Pro, endless possibilities!
Walking downtown and being able to hear my surroundings while jamming to my favorite tunes is the best! I would live to see what Galxy AI will add to the Buds2 Pro, endless possibilities!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Amazing! Specially the surround sound
on July 29, 2024
Posted by: Najam1
[This review was collected as part of a promotion.] Amazing sound specially the surround sound when watching videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointing Experience with Galaxy Buds2 Pro
on July 29, 2024
Posted by: IBRAHIM
[This review was collected as part of a promotion.] I had high expectations for the Galaxy Buds2 Pro, but my experience has been disappointing. Here’s why:
**Fit Issues:** The buds keep falling out, making them unsuitable for active people. Despite trying different ear tips, they just don’t stay secure during workouts or even light activities.
**Connectivity Problems:** The Buds2 Pro frequently disconnect during use, even when my device shows they are connected. I often have to manually disconnect and reconnect, which can be frustrating, especially when it happens multiple times during a single call.
**Not Worth the Price:** Given these issues, I don’t think the Galaxy Buds2 Pro are worth the price. For the cost, I expected better performance and reliability.
Overall, I cannot recommend the Galaxy Buds2 Pro, especially for those who lead an active lifestyle or need reliable connectivity.
Value
3
Response from Samsung USBy Social Commerce, August 7, 2024
Hello Ibrahim, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important specific features of your device are to you every day, and we would love nothing more than to help you maximize your experience with your earbuds. With regards to the fit, we have provided a link to an article to help you with the optimal placement of the earbuds, and we recommend performing a fit test while wearing the earbuds and connected in the Samsung Wearables App. For the connection we have provided links to two articles we have available to troubleshoot this matter at your convenience. Lastly, we have provided a link to the Samsung Support Team if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Good product, the sound is very good
on July 29, 2024
Posted by: Iamagunner247
[This review was collected as part of a promotion.] It connects automatically, reads out callers name. It also informs me about my text messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds for my cellphone
on July 29, 2024
Posted by: oceanic0809
[This review was collected as part of a promotion.] I've used other bluetooth earbud brands, and the Samsung Galaxy Buds2 Pro was the only brand that had consistent clarity for me and the other person. When I take them out of the recharging case my Samsung phone automatically connects with them, or prompts me to turn on the bluetooth. For calls it's good. For movies and videos I have to turn the volume up more so than others. Fit is a little loose but comfortable. If I move around it has tendency to want to drop out. The battery life is also longer throughout the day than other brands. Overall, I think they are worth 5 starrs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my earbuds!
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my ear buds for listening to music and I love how they fit my ear (I easily get irritated but these don't bother me at all. I also like that I can change my settings and view guide in my Samsung wear app.
Value
5
Written by a customer while visiting Samsung US