Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
4,716
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great buds
on July 29, 2024
Posted by: ANicole
[This review was collected as part of a promotion.] I use my Galaxy Buds for streaming, gaming, music, movies, and calls. It's best to use them during video calls because I can't always hear if I'm in the car.
My friends tell me how they can't tell where I am because of the noise cancelation.
I've had these for years and they still work perfectly.
Best thing, people can't see when you have them in.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unique design with great audio
on July 29, 2024
Posted by: Togalaxyandbeyond
[This review was collected as part of a promotion.] I mainly use my buds for when I'm at work to listen to music and other times I use them when I'm out doing errands. They have pretty good battery life, case stays charged for a long time too. I really love the find my buds feature it's very accurate incase you lose the case or just one bud. I also work in a loud environment and the ANC seems to work very well based off replies from the people I talk to over the phone with them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds with superior functionality
on July 29, 2024
Posted by: ewallace517
[This review was collected as part of a promotion.] Use my buds mostly at work where I need to be able to use one at a time to keep one ear free. The fact that these buds don't have a "master" bud like others ear buds that you have to always use makes it so nice because I can use one until it is dead and then just swap and use the other. The Galaxy AI functionality is also convenient despite not using it that much as of yet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Sound quality great, durability poor
on July 29, 2024
Posted by: Bibbl80
[This review was collected as part of a promotion.] I bought the pro 2 buds for use with workouts. For the amount I paid for I would expect better durability from these buds. The sound quality is great and the seamless pairing is convenient as well. I was turned off that less than a year in I had to replace one of the buds because it stopped working and it wasn't easy at all and took a little a month to complete. Now that same bud is losing sound quality and I'm left scratching my head wondering if this was a smart buy.
Value
2
Response from Samsung USBy Social Commerce, August 7, 2024
Hey there Bibbl80, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the durability of your device is to you every day, and we are always happy to help our customers. We have provided a link to an article to help you with the audio diminishing in volume you mention. We have also shared a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love these earbuds
on July 29, 2024
Posted by: Phenix
[This review was collected as part of a promotion.] Although these earbuds do not contain Galaxy AI They do work with my phone, which does. I love these earbuds.The bass is amazing. The noise canceling function is very nice.However, it does cause some air pressure.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A non experts review
on July 29, 2024
Posted by: Beastcarp
[This review was collected as part of a promotion.] The only complaint is the active noise cancelation. Most of the time I can't tell it apart from passive noise cancelation.
I am able to connect these to my watch phone and computer so seamlessly. I love the sound quality that they have also.
I am able to connect these to my watch phone and computer so seamlessly. I love the sound quality that they have also.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my ear buds
on July 29, 2024
Posted by: Jayrodibdp3
[This review was collected as part of a promotion.] My buds are great I especially love the noise cancelation feature and the lowering feature when someone is talking. Great job👍🏽
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent Purchase above avg sound
on July 29, 2024
Posted by: Vermithor
[This review was collected as part of a promotion.] The sound would be definitely an upside for this your phone switch mostly would I would recommend for utilitarian purpose attending meetings but it has a pretty good sound the base is punchy I kind of like it that way the finish is pretty good and they really feel premium.
Value
4
Written by a customer while visiting Samsung US